Everyone has their opinions and their own views on how things happened and how they should or shouldn't have been handled.
I never had the notion that DCL was better than most other lines when it came to service, food,etc. We paid more for DCL because we love the Disney atmosphere; the hidden Mickey's, the music as you walked down the halls, the characters roaming about... and also because I felt Disney, as a corporation, had my family's back. I believed they cared more for their customers than most other places. Naive, I know, but it was what I believed.
After this, and other recent decisions made by the higher ups on DCL, I no longer believe this. Do I believe it would have been a different situation if it had been my child or any other US child when and where it occurred? I do. But now I question how it would be handled if it were my child and we were docked at foreign port. What if we were sailing in Europe or docked in Cozumel? Would they help me in my quest for justice or would they be looking for what was best for themselves first? My fantasy has been shattered and I cruised DCL for the fantasy.
There is no reason to believe this is a systemic issue with Disney. OTOH, if your fantasy was that Disney was perfect and not run by fallible people, this was a good wake up call.....even if it turns out not to be true.