MK "Happily Ever After" Dessert Party (Parties) Discussion

[Rickat96]

Did the Garden view several times-well worth in my opinion.

 

[Nancyg56]

This happens at my job. And it's healthcare. The people who work in the call center are always the last ones to know anything.

It does not need to be this way, so I refuse to give the Disney management team any excuses. I spent ten years in a call center taking work outsourced from large companies. We worked very hard to share information with reps, and frankly the decision not to do so is either negligent or lazy on managements part. We were in reality a third party, and as a QA analyst I held the company itself accountable if we were not kept updated. My records were accurate in regards to information shared with us, as well as how we then shared it with our reps, and in this day with technology as it is, I feel it is inexcusable for the WDW call center to be so underinformed.

I take detailed notes when I make calls, and should there be an occasion where I was provided information that in turn led to a large loss of value for an experience I had paid for, I would make sure it was addressed.

How can your company, with the checks and balances that shoudl be in place, allow representative to be underinformed? My gosh, on our health care projects we not only monitored ourselves, we were monitored by our clients, as well as an outside agency to be sure our error rate (all centers in the network of that insurance provider) were within a very small error rate. As a TPA, our error rate was the least with the exception of the center in Manila. Their error rate was almost non existant.

 

[mi*vida*loca]

It does not need to be this way, so I refuse to give the Disney management team any excuses. I spent ten years in a call center taking work outsourced from large companies. We worked very hard to share information with reps, and frankly the decision not to do so is either negligent or lazy on managements part. We were in reality a third party, and as a QA analyst I held the company itself accountable if we were not kept updated. My records were accurate in regards to information shared with us, as well as how we then shared it with our reps, and in this day with technology as it is, I feel it is inexcusable for the WDW call center to be so underinformed.

I take detailed notes when I make calls, and should there be an occasion where I was provided information that in turn led to a large loss of value for an experience I had paid for, I would make sure it was addressed.

How can your company, with the checks and balances that shoudl be in place, allow representative to be underinformed? My gosh, on our health care projects we not only monitored ourselves, we were monitored by our clients, as well as an outside agency to be sure our error rate (all centers in the network of that insurance provider) were within a very small error rate. As a TPA, our error rate was the least with the exception of the center in Manila. Their error rate was almost non existant.

I agree. It's crap and no excuse for it. A simple email with some info can make all the difference.

 

[maryj11]

I'm starting to believe they will utilize both sides of the Plaza. They can sell more tickets by using an entire new side of the plaza rather than selling a fraction of that to cram more people into the one side already used.

I was thinking they already had both sides used by the party. Guess I'm wrong. So is the other side used for just anyone who gets there early to save a spot? If that is the case I'm betting they are using both sides for the before and after party.

 

[mi*vida*loca]

I was thinking they already had both sides used by the party. Guess I'm wrong. So is the other side used for just anyone who gets there early to save a spot? If that is the case I'm betting they are using both sides for the before and after party.

The other side is being used for the CL FP+ folks.

 

[GADisneyDad14]

I was thinking they already had both sides used by the party. Guess I'm wrong. So is the other side used for just anyone who gets there early to save a spot? If that is the case I'm betting they are using both sides for the before and after party.

The entire Plaza Garden East (purple outline) is used for the current Dessert Party. The Plaza Garden West (orange outline) is currently open to anyone with the exception of a small roped off portion of the garden that is currently used as the viewing area associated with the CL trial Extra FP/nighttime viewing offering.

 

[Nancyg56]

I agree. It's crap and no excuse for it. A simple email with some info can make all the difference.

Exactly. From a mindset of first call resolution, this Disney policy of cat and mouse with information has always made me crazy. How much does this nonsense cost when guests will typically call at least three times to see if they can get a two out of three answer for any given question? Ridiculous and I would fire anyone in operations who was involved in allowing this to continue.

 

[MickeyMinnieMom]

The monetizing of every square millimeter of DW is getting old.

Side note -- new motto: "Disney Parks: Monetizing every square millimeter". I like it.

I agree. It's crap and no excuse for it. A simple email with some info can make all the difference.

I would go one further and say it should be in the announcement, and appear on the website clearly delineated at that time. But that's not how Disney rolls...

 

[mom2rtk]

Side note -- new motto: "Disney Parks: Monetizing every square millimeter". I like it.

I think that just might catch on.

 

[maryj11]

Exactly. From a mindset of first call resolution, this Disney policy of cat and mouse with information has always made me crazy. How much does this nonsense cost when guests will typically call at least three times to see if they can get a two out of three answer for any given question? Ridiculous and I would fire anyone in operations who was involved in allowing this to continue.

It is frustrating that they withhold information and every CM says something different. It makes it so hard for us to plan our trips. It's a guessing game with them.

 

[Meglen]

Is this after party already able to be booked? I checked the night we have our regular dessert party and I do not see it as an option. It is a EMH night so maybe... it wont be that night?

 

[GADisneyDad14]

Is this after party already able to be booked? I checked the night we have our regular dessert party and I do not see it as an option. It is a EMH night so maybe... it wont be that night?

Yes, it is bookable for dates 5/28+, but you need to call....407-WDW-DINE

One article indicated online booking would be available starting 5/24. It is currently not listed anywhere on Disney's website.

 

[ArwenMarie]

I hope they post it soon online. If it is the same garden, we will probably switch to the after-party

 

[SL6827]

Will there be anywhere to watch the fireworks in front of the castle for free in the future? Makes me wonder.

 

[maryj11]

The entire Plaza Garden East (purple outline) is used for the current Dessert Party. The Plaza Garden West (orange outline) is currently open to anyone with the exception of a small roped off portion of the garden that is currently used as the viewing area associated with the CL trial Extra FP/nighttime viewing offering.

View attachment 323684

Thank you for the map! So if they cancel the CL FP viewing we may find out if they are using that area for one of the parties. Unless they are going to share with CL FP.

 

[zebrastreyepz]

I wonder why Disney won't just offer a straight up answer when asked about this directly.

Whenever anyone won't do this it is because they know the answer will upset folks...at least in my experience.

If they straight up said, "Everyone will be in the same Garden," some people would likely cancel.

 

[whiporee]

Will there be anywhere to watch the fireworks in front of the castle for free in the future? Makes me wonder.

All of Main Street. The street around the hub. Just not the gardens.

 

[123SA]

When I did the Plaza Garden Party last August, there was a ton of space. I have no idea whether or not it was a sold out night.

Maybe what's going on, is that this dessert party is being turned into the Star Wars dessert party set up. At that party, you are taken to a designated space, but it is not at all spacious. There is enough room for every one to stand, but no laying down or sitting down, no kids getting out of strollers. I was fine with this set up because of what I get out of it...instead of spending over an hour in the heat trying to stake a spot in shoulder to shoulder people, with people pushing in constantly, I was inside with AC having a few snacks and then led out to an area with a good view where everyone fit without pushing and shoving.

Based on my experience last summer, they could easily double the number in that plaza Garden if everyone stood. If I had never been to the party, I would be pleased with this...snacks, less heat, a designated spot where I don't have to deal with people pushing me. The problem is, I bought tickets expecting the same experience I had last year. I guess I don't think it is okay to sell me the same tickets for the same advertised experience and yet change the experience significantly (of course, we don't know yet if the experience is at all changed). If they double the number of guests, it seems a bit like a bait and switch.

 

[nurseholly]

When I did the Plaza Garden Party last August, there was a ton of space. I have no idea whether or not it was a sold out night.

Maybe what's going on, is that this dessert party is being turned into the Star Wars dessert party set up. At that party, you are taken to a designated space, but it is not at all spacious. There is enough room for every one to stand, but no laying down or sitting down, no kids getting out of strollers. I was fine with this set up because of what I get out of it...instead of spending over an hour in the heat trying to stake a spot in shoulder to shoulder people, with people pushing in constantly, I was inside with AC having a few snacks and then led out to an area with a good view where everyone fit without pushing and shoving.

Based on my experience last summer, they could easily double the number in that plaza Garden if everyone stood. If I had never been to the party, I would be pleased with this...snacks, less heat, a designated spot where I don't have to deal with people pushing me. The problem is, I bought tickets expecting the same experience I had last year. I guess I don't think it is okay to sell me the same tickets for the same advertised experience and yet change the experience significantly (of course, we don't know yet if the experience is at all changed). If they double the number of guests, it seems a bit like a bait and switch.

I have to agree here. I don't mind being somewhat crowded as long as my space is reserved ahead of time and I don't have to park my whole family for over an hour. I still see a huge benefit and while I don't like thinking it will be one thing and then finding out its another...it's not the end of the world for me nor will it change my plans or dampen my evening. I just need to know how to adjust my expectatioins

 

[0FF TO NEVERLAND]

I have to agree here. I don't mind being somewhat crowded as long as my space is reserved ahead of time and I don't have to park my whole family for over an hour. I still see a huge benefit and while I don't like thinking it will be one thing and then finding out its another...it's not the end of the world for me nor will it change my plans or dampen my evening. I just need to know how to adjust my expectatioins

I have to disagree with this. I’m paying a premium, which could add up to hundreds of dollars, depending on the family. I don’t want to be somewhat crowded or anywhere near crowded. That’s why your justifying the money spent. This is a classic case of trying to think of a positive spin on it, when in reality, Disney gets its money and we accept it. Even though we know it’s not right and not what we pay for

Again though, we don’t know much and it’s all assumptions.

I hope for the best, and will cancel if I feel it’s a waste of money. Disney is huge. I can find a spot somewhere. I pay for this to not be in a crowd of people on top of eachother.