mickeynut1
DIS Veteran
- Joined
- Apr 16, 2007
DH and I are staying Jan. 13-19 to celebrate our 22nd anniversary! First trip without the kids so it will be different but we're looking forward to it since we never did take a honeymoon, just stayed one night at a hotel on the beach after our JOP wedding. I surprised him on Christmas and now we only have a few more weeks till we leave!
Have a great anniversary trip .
Here's my personal opinion of the Boardwalk Inn. We tried it for the first time in December. The location is great. But, the lobby staff is way below par for customer service. When they cared to answer the phone from our room, they either didn't listen to what the problem was, or promised a remediation and didn't follow through( repeatedly tried to get our letter for the ride back to the airport). Even the staff in the lobby( while dealing with them in person), appeared ignorant talking to each other, confused and we had to walk to another cast member and explain the situation again. We never had staff treat us like this. The resort is super clean. Housekeeping does a phenomenal job. In the future, we would stick with The Yacht Club. Professional well-trained staff that never ignore and are courteous and respectful. We tried it and won't return. Lesson learned.
Sorry you had a not-so-great experience at BWI, but hope you had a good trip overall .