D23 EXPO 2019 Superthread - dates announced!

[usctrojans]

Based on attending AP events at Disneyland park, I would guess there will be a dedicated check in turnstiles at the main gate so that all of the confirmations happen there and guests are lined up separately beyond the rope drop area, so that no other guests can get confused as being a part of the group. That way the line to get in isn’t a part of your 4 hours.

 

[gypsy_at_heart]

I have a STRONG suspicion that they're going to give each group a dedicated ride time when you check in. Otherwise you'd have a mad run to the ride either right when the reservation starts or ends. How crappy would it be to be in Group 2 of the day and the line is already 2 hours long when you arrive?

It makes way more sense to give each person a ride time and space out the capacity. The lower the wait times are for people, the more money Disney can make on food and merch. It's a win/win for both guests and Disney's bottom line.

This is how the Avatar preview events and Toy Story Land Passholder events operated.

I hope that’s how it goes, it sounds like it would make everything nice and smooth

That said, if it does turn out that they are only letting 3000 people in, I feel like it will be pretty smooth anyway.

3000 doesn’t seem like a crazy amount in my head, but maybe it is, I’m not good at judging capacity numbers lol

 

[mafpi]

Has any one called who didn’t see that you can add guests to your reservation and made a reservation for one person. Probably out of luck but wondering what they said

 

[shanew21]

What was the mechanism for it? Do they give you a window of time to enter the line? Is that window an hour like a normal FP?

They gave you a "Fastpass" that was a small window of time to enter the line. Everybody got 1 for each of FoP/Navi or Saucers/Slinky. They've said no Fastpass but this didn't operate like a normal Fastpass.

I think it's the only effective way to do it. Otherwise everybody spends half their time in line and doesn't spend money in the land.

 

[shanew21]

I hope that’s how it goes, it sounds like it would make everything nice and smooth

That said, if it does turn out that they are only letting 3000 people in, I feel like it will be pretty smooth anyway.

3000 doesn’t seem like a crazy amount in my head, but maybe it is, I’m not good at judging capacity numbers lol

The Falcon does 1,800 an hour, so the line would be around 2 hours if capacity is capped at 3k and everybody is in line.

At 3,000 capacity I think it would be ok, but the problem of people hopping in line at the beginning and end still remains.

 

[RedM94]

Based on attending AP events at Disneyland park, I would guess there will be a dedicated check in turnstiles at the main gate so that all of the confirmations happen there and guests are lined up separately beyond the rope drop area, so that no other guests can get confused as being a part of the group. That way the line to get in isn’t a part of your 4 hours.

For the Moonlight Magic events at WDW, you could check in at the gate, or at your resort if you were staying on property. Both of my SWGE confirmation emails state that I will receive an email the day before check in with details of how to redeem.

My guess is that by doing it at checkin, they would elevate congestion at the gate. Do the emails sent out yesterday have similar wording?

 

[ardanxela]

For the Moonlight Magic events at WDW, you could check in at the gate, or at your resort if you were staying on property. Both of my SWGE confirmation emails state that I will receive an email the day before check in with details of how to redeem.

My guess is that by doing it at checkin, they would elevate congestion at the gate. Do the emails sent out yesterday have similar wording?

Here's from my email:
Know Before You Go


Checking In

• Your entire party must be together and present at check-in.
• You must present the code above, either on your mobile device screen or on paper. The code also appears on your confirmation email.
• The Primary Guest must be present and show a valid government-issued photo ID or the entire party will be unable to access Star Wars: Galaxy's Edge.
• Every adult (age 18 or over) Guest in the party must present a valid government-issued photo ID or such Guest will be unable to access Star Wars: Galaxy's Edge.
• Government-issued photo ID includes, without limitation, driver’s license, passport, military ID, government employee ID and permanent resident card.

Visiting The Park

• Valid Disneyland Park admission is required for each Guest.
• All children under 14 years of age must be accompanied by a Guest who is 14 years of age or older.
• Each Guest who is 3 years of age or older must have a reservation to enter Star Wars: Galaxy’s Edge.
• You and your party will be required to leave Star Wars: Galaxy's Edge at the end of your reservation time period.
• If you decide to leave Star Wars: Galaxy's Edge before your reservation time is over, you will not be allowed to reenter.

Changes Not Allowed

• No changes can be made to this reservation, including adding or modifying Guests or changing the date or time.
• Reservations are void if transferred or sold and have no cash value. Unused reservations are forfeited and will not be replaced.

Check Back for More Information

• Closer to your reservation, please check this frequently asked question in the disneyland.com Help Center for more information about the reservation process.

Questions? Please call (888) 834-9125 from 7:00 AM to 9:00 PM Pacific Time 7 Days a Week.

Guests staying at a Disneyland Resort hotel between May 31 and June 23, 2019 will receive a designated reservation to access Star Wars: Galaxy's Edge during their stay. One reservation per registered Guest. Each Guest is required to have valid theme park admission. If the hotel reservation is cancelled, the Star Wars: Galaxy's Edge reservation will be cancelled. Additional restrictions apply.

Access to the experiences in Star Wars: Galaxy's Edge may be restricted or unavailable depending on Guest demand and other factors. Star Wars: Rise of the Resistance will open later in 2019. Disney FASTPASS service and Disney MaxPass are unavailable for attractions in Star Wars: Galaxy's Edge.

Subject to restrictions and change without notice.

 

[Nonsuch]

Has any one called who didn’t see that you can add guests to your reservation and made a reservation for one person. Probably out of luck but wondering what they said

I called this morning, and was on hold for an hour.

CM said nothing can be done, since they do not have the ability to modify the reservation. It seems this is a common issue, and CM suggested I call back in a week (when they might be able to modify reservations) — no guarantee this will be possible.

CM also suggested just going to SWGE and explain the issue, but did not know if that would work.

 

[RedM94]

Here's from my email:
Know Before You Go


Checking In

• Your entire party must be together and present at check-in.
• You must present the code above, either on your mobile device screen or on paper. The code also appears on your confirmation email.
• The Primary Guest must be present and show a valid government-issued photo ID or the entire party will be unable to access Star Wars: Galaxy's Edge.
• Every adult (age 18 or over) Guest in the party must present a valid government-issued photo ID or such Guest will be unable to access Star Wars: Galaxy's Edge.
• Government-issued photo ID includes, without limitation, driver’s license, passport, military ID, government employee ID and permanent resident card.

Visiting The Park

• Valid Disneyland Park admission is required for each Guest.
• All children under 14 years of age must be accompanied by a Guest who is 14 years of age or older.
• Each Guest who is 3 years of age or older must have a reservation to enter Star Wars: Galaxy’s Edge.
• You and your party will be required to leave Star Wars: Galaxy's Edge at the end of your reservation time period.
• If you decide to leave Star Wars: Galaxy's Edge before your reservation time is over, you will not be allowed to reenter.

Changes Not Allowed

• No changes can be made to this reservation, including adding or modifying Guests or changing the date or time.
• Reservations are void if transferred or sold and have no cash value. Unused reservations are forfeited and will not be replaced.

Check Back for More Information

• Closer to your reservation, please check this frequently asked question in the disneyland.com Help Center for more information about the reservation process.

Questions? Please call (888) 834-9125 from 7:00 AM to 9:00 PM Pacific Time 7 Days a Week.

Guests staying at a Disneyland Resort hotel between May 31 and June 23, 2019 will receive a designated reservation to access Star Wars: Galaxy's Edge during their stay. One reservation per registered Guest. Each Guest is required to have valid theme park admission. If the hotel reservation is cancelled, the Star Wars: Galaxy's Edge reservation will be cancelled. Additional restrictions apply.

Access to the experiences in Star Wars: Galaxy's Edge may be restricted or unavailable depending on Guest demand and other factors. Star Wars: Rise of the Resistance will open later in 2019. Disney FASTPASS service and Disney MaxPass are unavailable for attractions in Star Wars: Galaxy's Edge.

Subject to restrictions and change without notice.

Interesting that this is the second time I have seen mention that only the primary person on the reservation need show government issued ID.

Thank you for sharing.

 

[Rich M]

I called this morning, and was on hold for an hour.

CM said nothing can be done, since they do not have the ability to modify the reservation. It seems this is a common issue, and CM suggested I call back in a week (when they might be able to modify reservations) — no guarantee this will be possible.

CM also suggested just going to SWGE and explain the issue, but did not know if that would work.

This is a big issue for a lot of people. I am not sure what Disney can really do about it if they had a hard number they wanted to go by. If they accommodate everyone who did 1 person and needs to do 4 or more then there number is going up huge numbers. If they allow people to come in that weren't reserved and others witness this then others are going to be upset. I think there is no way to correct this without making the number go up by a large amount of people. I saw on Facebook that many people only registered 1 guest so its going to be a huge problem.

 

[Rich M]

Interesting that this is the second time I have seen mention that only the primary person on the reservation need show government issued ID.

Thank you for sharing.

The line after that states that every adult over 18 must show ID to gain entry so make sure every adult has a government issued ID

 

[RedM94]

The line after that states that every adult over 18 must show ID to gain entry so make sure every adult has a government issued ID

Missed that, thank you for pointing out.

 

[shanew21]

This is a big issue for a lot of people. I am not sure what Disney can really do about it if they had a hard number they wanted to go by. If they accommodate everyone who did 1 person and needs to do 4 or more then there number is going up huge numbers. If they allow people to come in that weren't reserved and others witness this then others are going to be upset. I think there is no way to correct this without making the number go up by a large amount of people. I saw on Facebook that many people only registered 1 guest so its going to be a huge problem.

It was horrendous website design. I don't know how they're going to handle it other than maybe open up more spots and have people fight for them again.

 

[Rich M]

It was horrendous website design. I don't know how they're going to handle it other than maybe open up more spots and have people fight for them again.

Yeah it truly is disappointing

 

[SOCALMouseMommy]

This is a big issue for a lot of people. I am not sure what Disney can really do about it if they had a hard number they wanted to go by. If they accommodate everyone who did 1 person and needs to do 4 or more then there number is going up huge numbers. If they allow people to come in that weren't reserved and others witness this then others are going to be upset. I think there is no way to correct this without making the number go up by a large amount of people. I saw on Facebook that many people only registered 1 guest so its going to be a huge problem.

I wonder if those who didn’t see the “add guest” button were on computers? It was pretty obvious to my on my phone... but then again I was really looking for it.

 

[cdatkins]

I am still not worried about post-June 23. We will be there in July. We are staying onsite and I am confident that we can get in the park and in line early enough to get into Galaxy's Edge.

Now, maybe Emperor Palpatine might say that my "overconfidence is my weakness" but I am also willing to be patient and am expecting big crowds and huge lines.

Anyone else feel the same?

 

[Gaugersaurus]

It was horrendous website design. I don't know how they're going to handle it other than maybe open up more spots and have people fight for them again.

I don't think it was the website design because it clearly there underneath the name of the primary guest. It was pretty small on my screen but that's down to my screen resolution preference and nothing to do with the way the site was designed. I think in the excitement people just wanted to click through the page and be able to secure their reservation and got to the confirmation before realizing what happened.

Disney was pretty clear that the reservations cannot be modified so I hope they stick to it otherwise it's going to create a nightmare once word gets out that someone could modify.

Maybe it's just me but if something isn't modifiable I always make extra certain I didn't miss anything before I continue.

 

[shanew21]

I am still not worried about post-June 23. We will be there in July. We are staying onsite and I am confident that we can get in the park and in line early enough to get into Galaxy's Edge.

Now, maybe Emperor Palpatine might say that my "overconfidence is my weakness" but I am also willing to be patient and am expecting big crowds and huge lines.

Anyone else feel the same?

I don't even think it's going to be that bad opening weekend as long as Disney pushes the message that you need a reservation. People without reservations would be crazy to go to DL those days.

 

[Nonsuch]

It was horrendous website design. I don't know how they're going to handle it other than maybe open up more spots and have people fight for them again.

I would expect very few guest would purposely make a reservation for 1, so Disney can easily look through all reservations to see the extent of the issue. Guests that do not read Disney fan sites might not be even aware of the issue until actually attempting to enter SWGE, which is going to be a Guest Relations nightmare.

Disney should proactively reach out to guests with a reservations for 1, to avoid families being refused entry.

The website could easily have been designed to avoid this issue by not defaulting to a party of 1, and requiring the party size be explicitly selected before continuing to the next page

 

[mafpi]

This is what my daughter was told when she called

“they said that they experienced a lot of people having trouble adding someone to their reservation so i told him that’s what happened to me
they don’t have a solution as of right now but they’re working on it so i have them my name and number and email and they’re going to get back to me as soon as they do”