How do you spell horrible? Newport Bay Club

[cazspence]

We just returned from 8 days in Europe, beginning with DLP. We didn't have that big of an issue with cleanliness (though there was someone else's trash on the chair in our room. We weren't a big fan of the hotel for a couple reasons (1) no-one helped us with our luggage and there was no clear sign of where we were supposed to park to unload). I had to watch 2 kids and load all the luggage on the conveyor belt for security. Then, the luggage storage people lost 2 of our bags. They brought the luggage up, and they were missing the large suitcase. Then we had a lunch bag that was missing. One other thing, which was my mistake, is that I didn't realize that there was nowhere to buy coffee on site or get a quick breakfast. That one was my problem as I easily could have found that if I did more research. We also went to Normandy, Paris and London so this wasn't our only European hotel. The workers? yes, they were all friendly. I did do the survey I got. Oh, and DLP people smoke wherever. In front of no smoking signs. Everywhere. Not sure how much the CMs could do about that. I saw one talking to someone. We had a big rain storm and we were all huddled under coverings one people were smoking. We opted to get wet.

We plan on going back in 5 years or so when the kids can ride all the rides. It was just a taste of DLP. We will probably stay off property then.

Where were you staying? All hotels serve coffee?

 

[cgh]

Newport Bay Hotel. My husband couldn't find anywhere there, outside the sitdown breakfast to get coffee. Where is the coffee in newport bay?

Where were you staying? All hotels serve coffee?

 

[petals]

If I didn't like a resort to the extent that you don't like Newport Bay I'd pack my bags and even if it meant paying more I'd go find another nearby hotel to stay in that I did like. I normally stay in Cheyenne btw which is a downgrade on Newport Bay and I love it there and I love how it's more affordable at Disneyland Paris to stay in a Disney hotel than in WDW.

 

[Dentam]

We check in the day after tomorrow - will report back what we think!

 

[mala55]

We just returned from a 2 night stay at Newport Bay Club. We stayed here after staying in the north of England, London and Paris. DLP was the cherry on top of our multi city adventure. All of the hotels we stayed in were lovely, especially Paris. All cost less money, after deducting park tickets and half board, than the Newport Bay. Our Paris hotel was very upscale, clean and had nice AC. It wasn’t super cold like the US, but our room was at perfect room temperature at all times. My point is, that to blame the French culture, isn’t really a valid point. We paid almost 200 Euros more a night at DLP, but had a lower standard of room than in Paris...both French.

I was very disappointed in our room. We were on the 6th floor in a standard room. It was clean enough, but so outdated. I know it’s a hotel, not a resort like WDW, but that is not an excuse when paying resort prices. Our room was very worn. Gauges in the doors and walls. A rather musty smell. Smallish beds. Poor AC. Weak and cumbersome shower. Faucet would not stay positioned, so forced to use as s hand held. One bottle of shampoo and one bottle of conditioner. No hand soap or body lotion. Lacked any Disney Magic...Mickey towels, etc. Bottles, glasses and cups, etc left for pick up outside various rooms, but still there a day later. The common areas were very worn. Dirty rug at entry from park. Very dusty steps down to lower level. They even had blocked the steps one afternoon with a sign saying closed due to cleaning. When we returned a few hours later, they were in the same condition.

Maybe had you never stayed at WDW you would not know any better. Innocence is bliss. It’s actually an insult to the French to blame their culture on charging high prices for sub-standard facilities. They deserve the Disney Magic, too. Disney has a reputation to protect and this is shameful.

As far as service goes, all of the CMs we interacted with were very helpful. Definitely, more reserved than the US CMs, but that is their way and ok. The front desk and concierge were pleasant. Baggage hold was efficient (although bell hops to help with bags does not exist), gift shop CMs were very kind, too.

We didn’t go through security when we arrived. Not sure why. We just hopped out of taxi and went straight to check In. Makes me wonder just how secure is it.

The Parks are beautiful and rides are awesome. Lots of lines, but the early morning entry and fast passes were helpful. It was over 90 degrees while we were there. The heat was hard to avoid. Not much shade. Little AC areas. Cold drinks are rare. I think I saw only one misting area. I imagine it is just gorgeous when the heat is gone. The park really is wonderful.

Yes, lots of smoking everywhere, but that is cultural. I don’t like it, but it’s not my country, so have to suck it up. We witnessed no line cutting and most were friendly, but again reserved.

I get we don’t visit other countries and expect it to be like the US. The differences are part of the reason to travel. However, some things are cross cultural, like cleanliness and comfort. Disney is an American company. Even when abiding by French governance, there is a customer service standard that is Disney and is expected of Disney.

 

[tennisfan]

We just returned from a 2 night stay at Newport Bay Club. We stayed here after staying in the north of England, London and Paris. DLP was the cherry on top of our multi city adventure. All of the hotels we stayed in were lovely, especially Paris. All cost less money, after deducting park tickets and half board, than the Newport Bay. Our Paris hotel was very upscale, clean and had nice AC. It wasn’t super cold like the US, but our room was at perfect room temperature at all times. My point is, that to blame the French culture, isn’t really a valid point. We paid almost 200 Euros more a night at DLP, but had a lower standard of room than in Paris...both French.

I was very disappointed in our room. We were on the 6th floor in a standard room. It was clean enough, but so outdated. I know it’s a hotel, not a resort like WDW, but that is not an excuse when paying resort prices. Our room was very worn. Gauges in the doors and walls. A rather musty smell. Smallish beds. Poor AC. Weak and cumbersome shower. Faucet would not stay positioned, so forced to use as s hand held. One bottle of shampoo and one bottle of conditioner. No hand soap or body lotion. Lacked any Disney Magic...Mickey towels, etc. Bottles, glasses and cups, etc left for pick up outside various rooms, but still there a day later. The common areas were very worn. Dirty rug at entry from park. Very dusty steps down to lower level. They even had blocked the steps one afternoon with a sign saying closed due to cleaning. When we returned a few hours later, they were in the same condition.

Maybe had you never stayed at WDW you would not know any better. Innocence is bliss. It’s actually an insult to the French to blame their culture on charging high prices for sub-standard facilities. They deserve the Disney Magic, too. Disney has a reputation to protect and this is shameful.

As far as service goes, all of the CMs we interacted with were very helpful. Definitely, more reserved than the US CMs, but that is their way and ok. The front desk and concierge were pleasant. Baggage hold was efficient (although bell hops to help with bags does not exist), gift shop CMs were very kind, too.

We didn’t go through security when we arrived. Not sure why. We just hopped out of taxi and went straight to check In. Makes me wonder just how secure is it.

The Parks are beautiful and rides are awesome. Lots of lines, but the early morning entry and fast passes were helpful. It was over 90 degrees while we were there. The heat was hard to avoid. Not much shade. Little AC areas. Cold drinks are rare. I think I saw only one misting area. I imagine it is just gorgeous when the heat is gone. The park really is wonderful.

Yes, lots of smoking everywhere, but that is cultural. I don’t like it, but it’s not my country, so have to suck it up. We witnessed no line cutting and most were friendly, but again reserved.

I get we don’t visit other countries and expect it to be like the US. The differences are part of the reason to travel. However, some things are cross cultural, like cleanliness and comfort. Disney is an American company. Even when abiding by French governance, there is a customer service standard that is Disney and is expected of Disney.

Its a shame it is showing signs of wear & tear as it has just been refurbished completely in the last couple of years. Up until recently it wasn't owned fully by Disney, they only owned a very small percentage. They took it over fully a couple of years back. I have never known it to have Mickey towels but again that is probably because they didn't own the Parks from the start

 

[petals]

Its a shame it is showing signs of wear & tear as it has just been refurbished completely in the last couple of years. Up until recently it wasn't owned fully by Disney, they only owned a very small percentage. They took it over fully a couple of years back. I have never known it to have Mickey towels but again that is probably because they didn't own the Parks from the start

I’ve stayed in Pop century and Art of Animation resorts in Wdw and they don’t have Mickey towel either. Don’t most hotels/resorts just use plain white towels?

 

[mala55]

Yes, not every WDW hotel has Mickey towels. This is just one example. There are no Mickey waffles at breakfast, there are no refillable drink cups, there are no Mickey ice creams to name a few others. It just feels like something Disney is missing.

There is no way our room was refurbished in the last few years. Our door was gauged where the lock was and completely frayed on the bottom. That takes years of wear. Maybe not all rooms were refurbished? Maybe we just had bad luck as others seemed to feel their rooms were well maintained. A shame.

I guess the hotel is ok for a value hotel, but the price I paid (over $700/night) was not reflected in what we experienced.

The OP seems to have been challenged a number of times here for their experience. Certainly, they had it tougher than us with the outages and it was just that much hotter when they were there , but I posted just to confirm I too was disappointed. Hopefully, we are the exception. It did not ruin our time at DLP. Lovely Parks!

 

[Karin1984]

Yes, not every WDW hotel has Mickey towels. This is just one example. There are no Mickey waffles at breakfast, there are no refillable drink cups, there are no Mickey ice creams to name a few others. It just feels like something Disney is missing.

There is no way our room was refurbished in the last few years. Our door was gauged where the lock was and completely frayed on the bottom. That takes years of wear. Maybe not all rooms were refurbished? Maybe we just had bad luck as others seemed to feel their rooms were well maintained. A shame.

I guess the hotel is ok for a value hotel, but the price I paid (over $700/night) was not reflected in what we experienced.

The OP seems to have been challenged a number of times here for their experience. Certainly, they had it tougher than us with the outages and it was just that much hotter when they were there , but I posted just to confirm I too was disappointed. Hopefully, we are the exception. It did not ruin our time at DLP. Lovely Parks!

For the waffles and the refillable mugs, people probably don't spend enough time at resorts to be profitable. And the waffles are not eaten at breakfast in Europe. They are considered a snack during the day, they are sold now in the parks since the Walt Disney Company took over again, but not on a large scale as they are not popular. If the park was in Belgium, I am sure the waffles would be more popular.
Same with Mickey ice cream, if there was a demand for it, you can bet Disney would sell it in large quantities. It is not missing something, but instead selling items that do sell on this market.

 

[mala55]

Sure, Karin. What are the uniquely French Disney items? Crepes, maybe? Not Mickey crepes though.

As I said, we loved DLP, but not the Newport Bay Club for the price. It doesn’t live up to Disney’s reputation.

 

[Karin1984]

With how crepes are wrapped to eat that wouldn't work.

I don't see it happen on glaced apples either or croissants, croque monsieur etc, but some of the pizza's are Mickey shaped, I think.

 

[BadPinkTink]

As I said, we loved DLP, but not the Newport Bay Club for the price. It doesn’t live up to Disney’s reputation.

No , it doesn't live up to an Americans expectations based on experiences at American Walt Disney Resorts. Disneyland Paris Hotels and the parks in general are based on EUROPEAN expectations, EUROPEAN needs, wants and requirements.
American visitors are the minority and are NOT who Disneyland Paris Management are aiming to please. How things are done in AMERICA is irrelevant as what works for Americans does not work for Europeans.

 

[JohnneeO]

No , it doesn't live up to an Americans expectations based on experiences at American Walt Disney Resorts. Disneyland Paris Hotels and the parks in general are based on EUROPEAN expectations, EUROPEAN needs, wants and requirements.
American visitors are the minority and are NOT who Disneyland Paris Management are aiming to please. How things are done in AMERICA is irrelevant as what works for Americans does not work for Europeans.

So are you saying that EUROPEANS will accept less value for a room at a destination like DLP than a generic room elsewhere in France (such as the tourist areas in Paris)?

Remember, the poster you are quoting is comparing their DLP room to other hotel rooms in France, and not "an Americans expectations based on experiences at American Walt Disney Resorts."

All of the hotels we stayed in were lovely, especially Paris. All cost less money... than the Newport Bay. Our Paris hotel was very upscale, clean and had nice AC. My point is, that to blame the French culture, isn’t really a valid point. We paid almost 200 Euros more a night at DLP, but had a lower standard of room than in Paris...both French.

My own experience with a room at DLP versus our room elsewhere in the Paris area was very similar. Far less value for a room at DLP, but at least our DLP room (Cheyenne) was in decent condition.

 

[JessicaRabbit13]

Yes, not every WDW hotel has Mickey towels. This is just one example. There are no Mickey waffles at breakfast, there are no refillable drink cups, there are no Mickey ice creams to name a few others. It just feels like something Disney is missing.

There is no way our room was refurbished in the last few years. Our door was gauged where the lock was and completely frayed on the bottom. That takes years of wear. Maybe not all rooms were refurbished? Maybe we just had bad luck as others seemed to feel their rooms were well maintained. A shame.

I guess the hotel is ok for a value hotel, but the price I paid (over $700/night) was not reflected in what we experienced.

The OP seems to have been challenged a number of times here for their experience. Certainly, they had it tougher than us with the outages and it was just that much hotter when they were there , but I posted just to confirm I too was disappointed. Hopefully, we are the exception. It did not ruin our time at DLP. Lovely Parks!

You paid $700 per night? That’s crazy money! We paid around £750 for 4 nights total including 1 x 5 day park ticket in the package. That’s around $850 or $200ish per night. No wonder you were disappointed.

Sorry you didn’t have a great experience of the hotel, I think generally you and the OP are just unlucky. We stayed last September and it was perfectly fine. It was fully refurbished between 2013-2015.

Generally the hotels in DLP are not nearly at the same level as WDW even for the same pricing. Disney knows what prices people will pay for hotels, food etc and so they charge more than they are really worth. The hotels would be worth maybe €100 per night at NPB but they can charge more. Refill mugs wouldn’t sell so they don’t bother.

 

[mala55]

With how crepes are wrapped to eat that wouldn't work.

I don't see it happen on glaced apples either or croissants, croque monsieur etc, but some of the pizza's are Mickey shaped, I think.

Karin....I stand corrected. I didn’t see any of these, but I’m sure I missed them. I only saw the crepes on a plate. Delicious for sure! As I said the Parks were amazing. Our hotel room was the disappointment. A-Holiday Inn room at Ritz prices. I wish we stayed at the Disneyland Hotel, but it was way out of our price range. I could feel the AC as soon as I walked in their lobby. I’m sure the rooms are nice, too.

I don’t mean to sound ungrateful. We don’t have the funds to travel much. This was a big trip and a big splurge. The NBC was the most expensive of the 4 hotels we stayed at over 2 weeks, but the least value. I’ll chalked it up to unlucky as most on here and on Trip Advisor rave about it.

 

[mala55]

You paid $700 per night? That’s crazy money! We paid around £750 for 4 nights total including 1 x 5 day park ticket in the package. That’s around $850 or $200ish per night. No wonder you were disappointed.

Sorry you didn’t have a great experience of the hotel, I think generally you and the OP are just unlucky. We stayed last September and it was perfectly fine. It was fully refurbished between 2013-2015.

Generally the hotels in DLP are not nearly at the same level as WDW even for the same pricing. Disney knows what prices people will pay for hotels, food etc and so they charge more than they are really worth. The hotels would be worth maybe €100 per night at NPB but they can charge more. Refill mugs wouldn’t sell so they don’t bother.

Yes, if I paid your prices, I would not be complaining. I booked directly on the DLP site. We did get 2 park tickets for 2 days as part of that, but that is still a lot.

 

[TheReal]

No , it doesn't live up to an Americans expectations based on experiences at American Walt Disney Resorts. Disneyland Paris Hotels and the parks in general are based on EUROPEAN expectations, EUROPEAN needs, wants and requirements.
American visitors are the minority and are NOT who Disneyland Paris Management are aiming to please. How things are done in AMERICA is irrelevant as what works for Americans does not work for Europeans.

No, that's simply not true. I am European myself, even though I have been a WDW Cast Member, so I might be biased. But I agree that at NPB there is a lot going wrong. And I have stayed there in March.

The shower fauncet in my room was also not staying up, the Pool closed early for no reason, the shape of the showers at the pool wasn't great either. And many lights at the parking lot were out. The place is simply not worth it's money. Many other European parks offer much better for less, and regular hotels anyways. Right now I would say that it's the worst value hotel at DLP. Also the entire thing just feels like a gigantic complex of nothing but rooms and nothing else to do. That feeling I don't get at any other DLP hotel.

Once the Marvel hotels opens that will be the place to go for quality, as it will be the first place to be done by Disney proper, instead of the previews owners. Cheyenne is also a great value as it's quite cheap but very recently renowated, and actually properly renovated. SanteFe is cheap but overdue to be refubished. There is literally no reason to ever pick it if it isn't a lot cheaper than Cheyenne, which it usually isn't. And Disneyland hotel is great of course, but also needs a rehab (which is already confirmed to happen). Sequia Lodge sits somewhere inbetween.

When NewPort Bay was refubished they did it with the hotel still being open. Meanwhile Disneyland hotel will supossedly be completely closed to do it, just like the Marvel hotel. What they did at NewPort Bay was a refurb "light", not a proper one.

 

[Dentam]

Just checked in this evening. I have to agree with others that the hotel is not quite as clean and well maintained as others we've stayed in this trip. We've been in France for almost two weeks and have stayed at multiple hotels. Our last two were better and cheaper - one was in Versailles and the other in Paris, a four star hotel and a three star hotel respectively. This is however our largest room. Just a few issues such as inconsistent water temp in the shower, smudges on the walls, some quite large and noticeable, and decaying railings on the balcony with chipped paint. We have a nice view of Hollywood Studios though and just watched the sunset over the park which was beautiful. All in all I would give this hotel 3.5 stars out of 5.

 

[Ms Poppins]

As a regular visitor to DLP I have to agree with recent posts. We are not American either and I definitely don't think NPB is worth the money. I hesitate to say that because really I don't think any of the hotels are. You're paying to be within walking distance to the parks. The hotel should not have been upgraded to 4 key status and should have remained at 3 key with a lower price. The same room amenities are not available as the only other 4 key hotel on site (New York). Rooms are smaller, no bell service when you arrive, air con not up to standard, no mini-bar, less storage space, nothing major but definitely noticeable differences. There were some things I did like about the hotel but overall I wouldn't be excited to stay there again. I'd choose the Cheyenne over it without hesitation. I'm just about to put a review on the hotel thread.

 

[anthony2k7]

At the end of the day, NPB must be worth the price because enough people are paying it for occupancy to be at an acceptable level for Disney. If it wasn't they would do something about it such as discount it more.

From memory, it was never supposed to be quite the same level as HNY. NPB is same class as Sequoia Lodge - although in my opinion NPB is a small step up from Sequoia.

As for the comments on the state of NPB I say again this makes no sense. It's only a couple of years since it had a full refurb which I believe lasted a couple of years to complete?