We are back from our trip, thank you for all of the advice. We arrived at HS 5:15a.m on Saturday Dec 28th. We got to the turnstiles and my daughters magic band was not working they told us we would have to go to guest relations... this was a nightmare. We were stuck in a sea of people, I felt like a salmon trying to swim upstream. I was extremely polite and apologetic trying to make me way through the crowd but people are cranky that early in the morning! There were about 30 people ahead of us at GR everyone was antsy. The computers went down. They came around giving us paper tickets for RotR assuring us we would get a boarding group. At 6:18am we were through GR and on to BG 45. We were called and went over to the ride at 9:51am we made it to the holding room and the ride broke down. They asked us to put our phones and cameras away and took us through a service hallway. They put the RotR FP on our bands and told us we could come back later when the ride was back up. On the APP it also gave us the option for FP for another ride including Smugglers Run. We returned back at about 2:00pm and the ride was down again. we waited about 45 minutes and then we got on. There was a bit of a glitch when we were in the ride vehicle the door kept going up and down, it happened about 12 times I was afraid we were going to get kicked out again but it worked! We went back on Monday Dec 30th parked at 6:15am again no problems with the bands thankfully. We headed towards ToT we found a spot with a good signal I have the iphone 8+ and was on AT&T and daughter has the iphone XR and was on wifi both of us did a hard shut down before logging on. She beat me getting through and we got boarding group 37. Our group was called at around 7:50am. we were on TS Mania and they would not allow us to get into GE through TS land so we had to make our way around by the time we got to RotR the rid was shut down again. They asked us to start forming a line against the wall and kept coming over saying that we could come back later if we wanted. It took almost an hour for the ride to go back up. We had a successful ride!