Do you think DVC should be a little more open to people moving dates without penalty because of corona?

[poohj80]

What do you recommend that I do? In this case, it looks like I have a crappy owner but I can't imagine David's knowing that he will be refunded and me still being left out to dry.

I thought David's stated that would help renters to reschedule their reservations? If so, are they unwilling to do this?

 

[jamos14]

I thought David's stated that would help renters to reschedule their reservations? If so, are they unwilling to do this?

It appears they are unwilling to help because it requires the owner assistance.

 

[hcortesis]

I just got an email back from David's that the owner is unwilling to refund ANYTHING. He is going on a cruise and doesn't have the time to call member services.

David's says their is nothing they can do.

Anyone that is a member have an opinion? Doesn't he get refunded automatically if we don't show up since the parks are closed (Our stay was March 15-22).

They would certainly receive their points back but there is a chance the member would not receive their points back in a way that they could use them. Just happened to me this morning when I cancelled. Some went into "holding" which are no use to me. But there is a very good chance (like me this morning) that most or all would come back to them in a way that they could use them again.

 

[Marionnette]

I thought David's stated that would help renters to reschedule their reservations? If so, are they unwilling to do this?

If the owner is unwilling to reschedule for the renter, there’s nothing David’s can do. David’s doesn’t control the points, nor the reservation. The owner does. The most that David’s can do is reach out to the owner for a solution, which they did. Keep in mind that the contract between David’s, the owner and the renter specifically states that there are no refunds/no changes. It sounds as if this owner elected to get less for their point by using a third party because it bought them a layer of protective distance from renters.

 

[Jordan0710]

If the owner is unwilling to reschedule for the renter, there’s nothing David’s can do. David’s doesn’t control the points, nor the reservation. The owner does.

Doesn’t David’s keep 30% until you check in? Would they give you that at least?

 

[Sandisw]

I just got an email back from David's that the owner is unwilling to refund ANYTHING. He is going on a cruise and doesn't have the time to call member services.

David's says their is nothing they can do.

Anyone that is a member have an opinion? Doesn't he get refunded automatically if we don't show up since the parks are closed (Our stay was March 15-22).

The problem is that right now it is taking hours on the phone and the manger may not have time.

Yes, the member may get back the points but that does you no good as a renter. Plus the points used may not be valid for much longer even if returned.

So, it would have been nice of the owner would have been willing to try and go online and rebook you if there were rooms. But other than that, there is nothing to be done due to the no refunds.

I get it’s frustrating but most owners rent because they have a bigger needs for the cash vs points
We are also not sure that if an owner does not cancel on their own that the points will be returned. Owners have to contact MS and work with them to see what will happen

 

[Sandisw]

I just got an email back from David's that the owner is unwilling to refund ANYTHING. He is going on a cruise and doesn't have the time to call member services.

David's says their is nothing they can do.

Anyone that is a member have an opinion? Doesn't he get refunded automatically if we don't show up since the parks are closed (Our stay was March 15-22).

The problem is that right now it is taking hours on the phone and the manger may not have time.

Yes, the member may get back the points but that does you no good as a renter. Plus the points used may not be valid for much longer even if returned.

So, it would have been nice of the owner would have been willing to try and go online and rebook you if there were rooms. But other than that, there is nothing to be done due to the no refunds.

I get it’s frustrating but most owners rent because they have a bigger needs for the cash vs points
We are also not sure that if an owner does not cancel on their own that the points will be returned. Owners have to contact MS and work with them to see what will happen

 

[Marionnette]

Doesn’t David’s keep 30% until you check in? Would they give you that at least?

They do. But again, David’s cannot withhold that money if the owner met their end of the contract. AFAIK, the resorts will still be open. Disney hasn’t closed them. The reservation is still good. The owner hasn’t violated the terms of the agreement.

 

[jamos14]

I understood that the points would need to be re-used but I've also said I'm 100% willing to re-book at a later date with the points. But the owner aren't even willing to try that since they are "busy". My meal plan thru Disney is also paid in this.

How would David's consider consider the reservation good when Disney is closed the entire time I was scheduled to be there. Disney is cancelling for everyone staying on property.

 

[Sandisw]

Doesn’t David’s keep 30% until you check in? Would they give you that at least?

The owner is due that money as long as they don’t cancel the reservation on the renter. So, the fact that the renter wants to cancel does not Change that,

If David’s did not give the owner what they are promised, they have breached the agreement with the owner,

Unfortunately, an owner who isn’t willing, for whatever reason, to reschedule, leaves the renter with the current reservation

Remember, resort is open so technically, renter can still go.

 

[quinnc19]

Were any borrowed? Or banked? All mine are borrowed and I think it has to do with that.

None of mine went into holding even though some were borrowed. The borrowed ones remained in the current use year, however.

 

[Sandisw]

I understood that the points would need to be re-used but I've also said I'm 100% willing to re-book at a later date with the points. But the owner aren't even willing to try that since they are "busy". My meal plan thru Disney is also paid in this.

How would David's consider consider the reservation good when Disney is closed the entire time I was scheduled to be there. Disney is cancelling for everyone staying on property.

You are not booked with Disney, You are booked on a private reservation. That is the big difference,

Now, the owner has agreed to add dining plans and such in the contract, so getting that canceled is something I would they are supposed to do if you are more than 48 hours out,

It stinks for you for sure, But again, what you do not know is whether the points would expire before, , even if returned to owner, for a time you can go.

As I mentioned, we do not know for sure how DVC will deal with no shows if an owner doesn’t contact them first to cancel. . So, this owner may decide not to do anything, not even cancel online, and not be bothered with it. They may not get any points back if they don’t initiate the cancel with DVC.

ETA: Some of us canceling online are having the points go into what is called. Holding. That means only eligible for reservations 60 days or less. In order for that to be removed, an owner has to contact MS. Just want to give you more background that is not a simple process

 

[Sandisw]

None of mine went into holding even though some were borrowed. The borrowed ones remained in the current use year, however.

All of my borrowed ones are in holding...158 of them. I got in to the chat and was waiting, and after an hour, it just closed out on me. I did send an email so I have a feeling they will take care of it, but was hoping i could get moved today to rebook.

 

[Marionnette]

I understood that the points would need to be re-used but I've also said I'm 100% willing to re-book at a later date with the points. But the owner aren't even willing to try that since they are "busy". My meal plan thru Disney is also paid in this.

How would David's consider consider the reservation good when Disney is closed the entire time I was scheduled to be there. Disney is cancelling for everyone staying on property.

You have my sympathy. Did you purchase trip insurance? I think that might be your next step if you did. Unfortunately, you have an inflexible owner who is dealing with other things. And FWIW, the contract that you agreed to very succinctly states that there are no cancellations, changes or refunds. It does not allow for re-booking. That’s why trip insurance is vitally important for renters.

Since the resorts are still open during this time, your reservation is still good. DVC is not automatically cancelling reservations. I’m not advising you to go. Heaven knows, I wouldn’t be going! But it’s a lot of money to lose.

 

[Jordan0710]

The owner is due that money as long as they don’t cancel the reservation on the renter. So, the fact that the renter wants to cancel does not Change that,

If David’s did not give the owner what they are promised, they have breached the agreement with the owner,

Unfortunately, an owner who isn’t willing, for whatever reason, to reschedule, leaves the renter with the current reservation

Remember, resort is open so technically, renter can still go.

Interesting if the resorts do shut down, what the owners will do. Will not be good for David’s if people paid for a trip they can’t even go on because the resort is closed.

 

[poohj80]

I'm really sorry all member are not honorable. I was in a similar situation having rented out banked pints, but I worked with the renter to move them to May before my points expire.

 

[Sandisw]

Interesting if the resorts do shut down, what the owners will do. Will not be good for David’s if people paid for a trip they can’t even go on because the resort is closed.

That is why they recommend vacation insurance. It’s one of the cons of renting a DVC reseevstion. You save a lot of money over Disney, but you agree to not getting your money back

I don’t mean to come off as uncaring for the renter, but its unfair to an owner who has no control over the situation to criticize them for wanting the contract honored.

I just spent an hour in the online chat waiting to confirm what would happen to my points and it quit on me, Now it’s not even available.

 

[Sandisw]

I'm really sorry all member are not honorable. I was in a similar situation having rented out banked pints, but I worked with the renter to move them to May before my points expire.

I don’t think it’s fair to criticize an owner. We have no idea what other things are happening in their life that prevents them to drop everything to deal with this for a renter,

 

[Grumpy by Birth]

Made the decision to cancel today. On hold now. Expecting another hour or so until I speak to MS. Hoping that points will not go into holding and they return borrowed points to next UY.

ETA: A recorded message just came on while I was on hold stating that if cancelling online, points would not go into holding and would be returned to their current UY. Still waiting to talk to a rep to determine if borrowed points can be returned to their original UY.

 

[CarolynFH]

I'm really sorry all member are not honorable.

Instead of "honorable," you really mean "flexible," don't you? The renter in this case is asking not to honor the contract the renter signed (no refunds, no cancellations); the owner is honoring the terms of the contract. I agree it would be ideal if this owner would be flexible and try to reschedule the reservation. However, I think it's unfair to say the owner is not honorable.