Email From MS re DVC Resorts and new point extensions

CarolMN

DVC Co-Moderator
Super Moderator
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Joined
Aug 18, 1999

Dear Disney Vacation Club Member,
A little more than two months ago, I shared with you the details of our company’s plans to temporarily close our parks and resorts, pause cruises and make other changes because of COVID-19. While this time apart has been challenging for all of us, physical-distancing efforts around the globe have helped slow the spread of the virus and have allowed Disney to plan for a gradual reopening.
We began earlier this month with the phased reopening of Shanghai Disneyland and Disney Springs at Walt Disney World Resort. Today, Disney CEO Bob Chapek announced additional plans including the expected reopening of Disney’s Vero Beach Resort and Disney’s Hilton Head Island Resort on June 15 and all Disney Vacation Club properties at the Walt Disney World Resort on June 22.
This is fantastic news and yet another positive step forward – for our Members, guests and our Disney teams.
As we prepare to welcome you home, we have assessed every aspect of the resort experience – from pre-arrival to housekeeping to recreation – with your safety and that of our Cast Members as our top priority. A summary of what you can expect during your next visit is posted on the Disney Parks Blog. Some of the operational adjustments include:

  • Enhanced cleaning of all rooms prior to arrival, including additional measures for dishware and appliances for Disney Vacation Club units, along with the standard Disney Vacation Club housekeeping services during your stay


  • Increased cleaning and sanitization in high-traffic areas


  • New hand-sanitizing stations in key areas


  • Physical distancing at restaurants, lobbies, pools, fitness centers and other public areas, including reducing capacity where appropriate

Our Members and guests will also play an important role in helping prevent the spread of illness. Like our Cast, all Members and guests will be asked to wear face coverings in public resort areas when not eating or drinking and to respect physical distancing. Members and guests are also strongly encouraged to check in remotely through the My Disney Experience app, frequently wash their hands and use cashless payment options. More details about these operational adjustments, including offerings that may remain temporarily suspended at individual resorts, are available online at disneyworld.com. While these adjustments may make the places you call “home” feel a little different for the time being, we will continue to make adjustments as the situation evolves.
As you may be aware, it was also announced today that Walt Disney World Resort submitted a proposal to government officials in Florida describing our approach for a phased reopening of Walt Disney World Resort theme parks planned to begin on July 11. Reopening dates for The Villas at Disney’s Grand Californian Hotel & Spa as well as Aulani, Disney Vacation Club Villas, Ko Olina Hawai’i have not been determined, and we will share updates about those resorts just as soon as we’re able. Members wishing to alter their existing resort reservations may do so online at disneyvacationclub.com or contact Member Services for assistance.
Finally, as part of our continued efforts to provide flexibility during these uncertain times, we are further changing and extending our temporary policies regarding expiring points. April, June and now August, September and October 2019 Use Year points that are set to expire in 2020 and that were used for reservations during the closure period will be extended for one year from the current expiration date. Additionally, April, June and now August, September and October 2018 Use Year points that were banked into 2019 Use Years and used for these reservations will now allexpire November 30, 2020. This temporary policy only includes expiring points that were used to book a stay arriving between March 12 and the end of the closure period and that involve a reservation cancelled after February 29. Additional information on these policies is available at disneyvacationclub.com.
All of us at Disney Vacation Club thank you, not only for your patience and understanding but for the many well wishes we’ve received during our closure. The reopening of these resorts is an encouraging step forward, and our Cast couldn’t be happier to welcome you home. To borrow words from a familiar tune, there’s a great big beautiful tomorrow, and tomorrow is just a dream away!

See you real soon,
Signature
Terri A. Schultz
Senior Vice President
Disney Vacation Club, Guided Adventures & Expeditions and Golden Oak


view
 
Finally, as part of our continued efforts to provide flexibility during these uncertain times, we are further changing and extending our temporary policies regarding expiring points. April, June and now August, September and October 2019 Use Year points that are set to expire in 2020 and that were used for reservations during the closure period will be extended for one year from the current expiration date. Additionally, April, June and now August, September and October 2018 Use Year points that were banked into 2019 Use Years and used for these reservations will now all expire November 30, 2020.

The April 24 email stated:

We know that some Members had reservations for Disney Vacation Club resort stays during the closure period using points that are set to expire. 2019 Use Year points for April and June that are set to expire in 2020 and that were used for these reservations will be extended for one year from the current expiration date. 2018 Use Year points for April and June that were banked into 2019 and used for these reservations will be extended for six months from their current expiration date. Please note this temporary policy only includes expiring points that were used to book a stay between March 12 and the end of the closure period and that involve a reservation cancelled after February 29. In addition, to better support Member availability, Disney Vacation Club will not extend the life of our expiring developer points
 
This is good news. Sounds like the borrowing cap of 50% will be around for a while with the extensions. I still think there will be an availability issue come 2021....
 


What I hope is that the people who rescheduled for the summer will still be allowed to get the extension if the original trip was during the initial closures.

I am happy they were able to extend them! I wonder if those 2018 points will still need to be used via a call?

Glad they came out with this so quickly!
 
I'm hoping that my cancelled May 31st reservation points will be pushed to my June 2020 use year. I cancelled it just a few weeks ago.
 
The borrowing restrictions have mucked up my planned trip, but I am glad that those who have points about to expire will not use them.
For the first time in ten years, I will be paying for some accommodation next trip. First world problems eh? 😉
 


We are booked for June 28-July 5th. Currently trying to figure out what happens to our points if we cancel (March UY). Will borrowed points be replenished to 2021 or are they stuck in 2020?
I have a feeling we will be held to normal restrictions since the resort isn't closed even though parks are. If so, not real fair shake to give us 1 day to figure this out before we hit the 30-day mark. Even worse are the 5 days worth of people who are already inside 30 days.
 
I'm very happy that my August UY 2018 points are good through November 30, 2020.

But here's the fun part, I have a reservation for Thanksgiving week 2020, and I would love it if I could just swap out points via member services so I can utilize them.

Does anyone here have any insight re: the pitfalls or other issues with doing so? I recall reading briefly it's like getting a root canal.
 
I have a Sept UY. I moved a June trip to August. The new reservation is 17 points less than the original. I wonder if those points will be extended.
 
I'm very happy that my August UY 2018 points are good through November 30, 2020.

But here's the fun part, I have a reservation for Thanksgiving week 2020, and I would love it if I could just swap out points via member services so I can utilize them.

Does anyone here have any insight re: the pitfalls or other issues with doing so? I recall reading briefly it's like getting a root canal.

From what was stated before, one must call to use the points and they would not show up until June 5th.

Once in your account, the swap is easy assuming that the freed up points are still usable for you. And, we are assuming that the points can be used toward existing reservations...which, again, should be the case.
 
I have a Sept UY. I moved a June trip to August. The new reservation is 17 points less than the original. I wonder if those points will be extended.

Was your June trip scheduled during the close period? If so, it would seem they would be eligible.

Lots of those questions still be be answered
 
We are booked for June 28-July 5th. Currently trying to figure out what happens to our points if we cancel (March UY). Will borrowed points be replenished to 2021 or are they stuck in 2020?
I have a feeling we will be held to normal restrictions since the resort isn't closed even though parks are. If so, not real fair shake to give us 1 day to figure this out before we hit the 30-day mark. Even worse are the 5 days worth of people who are already inside 30 days.

I think they are still waiving the holding as it didn’t say that had been taken away. Maybe try to chat?
 
AUG UY with a bunch of points in Holding. Kept moving reservations out of April to May to June and, finally, July. Just cancelled the July and really hope those prior reservations give me the option to book later. What a horrible mess this has been.
 
I have a Sept UY. I moved a June trip to August. The new reservation is 17 points less than the original. I wonder if those points will be extended.

I'm interpreting the email as yes, those points will be extended. I'm slightly in the same boat, I went from a 26 point May reservation to a 20 point June reservation.

The email states that any reservation that a) had an arrival date in the closure period AND b) was cancelled after 2/29 is subject to the extension. It appears it doesn't matter where those points ended up (in another reservation, even if the resort is open, or just sitting in the account, or in our case, both).
 
AUG UY with a bunch of points in Holding. Kept moving reservations out of April to May to June and, finally, July. Just cancelled the July and really hope those prior reservations give me the option to book later. What a horrible mess this has been.

I have Aug 2018 UY < 30 points at risk, but I'm glad this is coming to a resolution. Update us once those points are put into use.
 
I'm interpreting the email as yes, those points will be extended. I'm slightly in the same boat, I went from a 26 point May reservation to a 20 point June reservation.

The email states that any reservation that a) had an arrival date in the closure period AND b) was cancelled after 2/29 is subject to the extension. It appears it doesn't matter where those points ended up (in another reservation, even if the resort is open, or just sitting in the account, or in our case, both).
Your interpretation to the DVC powers-that-be ears!🙏
 

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