Cruise and Theme Park Operational Updates due to Coronavirus

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All the CM are amazing, they have to work day and day out with people that quiet frankly treat them with disrespect and any common sense of courtesy or empathy. I always make sure to thank and engage them when I'm there, even if I'm recording or live streaming, they are all superstars in my book

I'm an introvert by nature, so anytime a CM had always waved or said something, i've kind of just smiled, nodded and kept going. But going to MK and AK, I have been a lot more engaging with them, trying to brighten up their day if just for a second
 
All the CM are amazing, they have to work day and day out with people that quiet frankly treat them with disrespect and any common sense of courtesy or empathy. I always make sure to thank and engage them when I'm there, even if I'm recording or live streaming, they are all superstars in my book


I love the CMs. If I see one from where I am from I stop and chat. If I recognize one I tell them I do. I thank them profusely. I've had one truly unpleasant CM experience and it almost ruined the entire day. When it's bad, it's bad.
 
So everyone has no issue following Carlye throughout the entire closure, waiting on bated breath for her updates, etc. but now that she’s there in the park giving real and honest updates she’s “too negative” and “doesn’t even like Disney”. Her coverage is valid and it’s really unfair to throw it out because it doesn’t match exactly what others are saying. Even more unfair that she seems to be taking additional hits because of the implication that she has anxiety (no clue if she does or not). Agree with a couple previous posters, this feels gross.

This is exactly what I was trying to say, totally agree!

We used these people heavily during the closure because Disney gave us basically NOTHING, and now all of a sudden their jobs aren’t real or worthy of any respect.
 
I wasn’t responding to you or talking about DHS at all? I feel bad that every single time Carlye is brought up she gets mocked and belittled.

People are basically accusing her of lying and embellishing and it’s ridiculous. Common sense tells us there’s going to be less than perfect moments in the parks and they still exist whether or not every single person can confirm them.

Oh okay, I thought you meant my post.

I don't think the person you are talking about is lying or embellishing. I think she's reporting on her experience. The only issue I see is that while what she's experiencing may be upsetting to her in light of what I read here is her having anxiety, other sources take her stuff and run with it, and report it out of context.

Obviously she can't help that and should absolutely keep reporting what she is feeling about everything.

But again, this is why the news is just so bizarre to me lately. It's like I don't know who to listen to anymore. From reading here I knew what her posts meant and why she posted them. But if I hadn't read here, I would have just looked at a news-site who used her post to say WDW NON-COMPLIANCE!!! - and not known the truth behind it.

I just worry about how many people read just the headlines, or Facebook or whatever and take everything as gospel. About everything, not just Disney. :)
 
All the CM are amazing, they have to work day and day out with people that quiet frankly treat them with disrespect and any common sense of courtesy or empathy. I always make sure to thank and engage them when I'm there, even if I'm recording or live streaming, they are all superstars in my book

That was one of my fav things about watching your stream. Not just that you engaged cast members, but that you were so happy doing it. Made me smile.
 
I was gonna say - all the Disney social media influencers rely on staying in Disney's good graces for continued access. Their rosy opinions on the situation should be taken with a grain of salt too, since theoretically their positive opinion could be agenda-based as well. Since we all know that there are bound to be some bad seeds, IDK why Carlye pointing out non-compliant guests is a big deal since in that same thread she also said that most of the day people were great about it.
Most of the YouTube vloggers also just lived through nearly 4 months of very little available content to attract views. I have 2 or 3 vloggers that I watch regularly and I barely watched them at all while everything was shut down. I watched a few Universal and Disney Springs vlogs when they reopened and then they got boring and repetitive so I stopped. When I wanted a Disney fix I would go back and watch old vlogs I had not seen from vloggers I like (shout out to a claireytale and her CRP vlogs from 2017 or 2018!) I am sure I am not the only one. It is in their best interests for the parks to stay open so they can keep having new content so I think a lot of their positivity should also been looked at through that lens just like Carlye’s criticisms should be looked at not as the be all end all but as part of a larger story. 🤷🏻‍♀️
 
Why can’t Disney have had issues this week(end) without those reports being called into question? Even when there was no pandemic there were no real rainbow and butterfly filled days at Disney. Things happen. If you believed everything was going to be perfect this first week then I expect to see video on you joining Joy in the grass at EPCOT tripping on magical mushrooms.

I would MUCH rather have seen someone report on things that NEED to be fixed than have them left unseen or ignored and those problems building up because they’ve been ignored and not brought to the attention of Disney and causing much worse issues.
 
I left MK at 6:45pm & didn’t see this at all. Every single person I saw was wearing a mask. We were in fantasyland, Main Street, & then on the boat back to BRV. She seems to be incredibly unlucky.
How did it go for you today? I know you said you left for the afternoon and then went back. You didn't encounter any issues?
 
Why can’t Disney have had issues this week(end) without those reports being called into question? Even when there was no pandemic there were no real rainbow and butterfly filled days at Disney. Things happen. If you believed everything was going to be perfect this first week then I expect to see video on you joining Joy in the grass at EPCOT tripping on magical mushrooms.

I would MUCH rather have seen someone report on things that NEED to be fixed than have them left unseen or ignored and those problems building up because they’ve been ignored and not brought to the attention of Disney and causing much worse issues.

Remember when that jungle cruise boat sank? You never hear about the carpets of Aladdin sinking. JUST SAYIN’.
 
Why can’t Disney have had issues this week(end) without those reports being called into question? Even when there was no pandemic there were no real rainbow and butterfly filled days at Disney. Things happen. If you believed everything was going to be perfect this first week then I expect to see video on you joining Joy in the grass at EPCOT tripping on magical mushrooms.

I would MUCH rather have seen someone report on things that NEED to be fixed than have them left unseen or ignored and those problems building up because they’ve been ignored and not brought to the attention of Disney and causing much worse issues.
Not all negative reports are being criticized.
 
Sorry I made you feel the need to write this post, but I think you misunderstood what I meant.

When I said "excellent", I meant the firsthand reports we're getting almost real-time, was excellent...as in great to read (good or bad), fun to see updates, etc.
I misinterpreted your original post. My apologies. Rest assured that novel would have come out either way, though!

Thanks for your thorough reporting, always very helpful and balanced @andyman8 . You are familiar with Disney being hot in the summer but do you think the mask makes it harder to stay open to close? We only stayed for 4 hours on Thursday, the heat with the mask was difficult. But we also had 3 backpacks and 3 25-35lb toddlers that we were lifting for diaper changes every hour too, plus keeping everyone drinking water and getting everyone snacks.
Even without a mask, staying open to close on a hot summer day would be hard. Throw in a mask and it's even more difficult. As cute as the Disney masks are, I'm not sure they're very Florida summer-friendly; anyone who is coming over the next few months should research which masks would work best in the heat. I guess staying-open-to-close also depends on your attitude/comfort level toward indoor spaces at the moment. If you're okay having lunch indoors, popping into HoP, or It's Tough to be a Bug, then that might make it more feasible. If it works with your family's needs, you might also consider a breathable drawstring bag instead of a backpack; I've found those to deplete less energy from me in the heat. Of course, there's also the Relaxation Stations. I didn't visit one, but I scoped them all out throughout the day. Of all of the spots, I found Tomorrowland Terrace (surprisingly enough) to consistently be the least busy. I still think MK is more manageable with the mask than DAK. I'd really strongly encourage anyone visiting DAK to either incorporate a pool break or just visit for a few hours. I was over the heat after only a few hours.

As I said, I'm not going to lie: I really don't think a full day is necessary right now, at least with MK and DAK. The situation with DHS and Rise remains to be seen, but if the VQ works anything like it did earlier this year, showing up early won't matter as much as having a phone with a strong signal. You'll have several opportunities throughout the day to join the VQ. I always find the heat is more tolerable for me when I'm well-rested, so I'd really advise later arrivals right now too. But I agree that the masks enhance already uncomfortable heat. While I firmly believe they're vitally important right now (and that Disney should be enforcing the rules), I long for the day when I can walk mask-free through MK and see everyone's smiles.

Secondly, since you know some CMs and staff at Disney, there were reports from some people here today who were at the parks and heard that capacity at MK was only 2000 people. Do you think that's true? And I know you said the spikes in cases here are probably going to keep capacities lower for a while, do you think Disney can weather it? When we were there on Thursday we did not go into a gift shop or deal with the QS lines (after hearing of difficulties at CM preview and we have 3 toddlers who aren't great at waiting), but I have bought thousands of dollars of merchandise from ShopDisney online-I can only assume they are really leaning on this to help with lack of traffic inside the theme park gift shops?
Are we talking about capacity or attendance? I believe MK capacity hovers just below 90k during "normal" times. If they were capping attendance at 2,000 guests, they would be operating at roughly 2.5% of max capacity versus the average day being usually about 55%ish. I don't think they're doing that. My understanding is that they're capping attendance right now just below 20% of max capacity (that maximum includes all shows, restaurants, and shops that aren't open though). But their two open parks have yet to reach "capacity" for any day so far, which of course means fewer Guests are coming than Disney is allowing. I couldn't tell you what the exact attendance was for today; Disney keeps that info very close to the vest. Most CMs (though not all) are given attendance projections, but Disney doesn't even generally tell CMs how many guests actually visited their park that day. The most Disney will tell them is how many Guests visited their attraction during a particular hour sometimes, but I can't imagine they're even doing that right now since that's usually done to encourage efficiency.

In terms of the sustainability of this new model for the parks, it's about making a "positive contribution" (to quote Bob Chapek), not necessarily a profit. Given how early on we are in this reopening, it's anyone's guess if things are going as TWDC expected attendance-wise. Disney does have an interesting fail-safe though: APs. Currently, the next day an APholder can visit a WDW park is August 3 and congrats the decision of which park you're going to has been made for you: Epcot. If Disney doesn't open up more availability for APholders, that would indicate to me that they are at least somewhat comfortable with where they are at attendance-wise. If they did open up more availability, I can promise more reservations would be filled.

Mind you, Disney is certainly not "out of the woods" with the parks reopening. They are still climbing their way out of this, and I don't think they'll fully be on the other side until the second half of next year at the earliest. As has been discussed here, this is why the NBA is so important for Disney and WDW in particular.
It’s been mentioned a couple times today about indoor dining and Disney springs. Our experience was that the Disney owned restaurants did an excellent job of social distancing the tables. Ragland road which is not Disney owned left a lot to be desired when we were there and @andyman8 reported a similar situation at the boathouse. They did a great job at d-lux burger, but it was not crowded when we were there in the afternoon, but they had it well organized. Unfortunately Disney probably can’t micromanage how the other tenants of DS run their businesses, which is why if you have concerns about crowds I’d stay away from DS, especially in the evening. I wouldn’t hesitate to eat at the resort restaurants or in the park.
I concur. Kona was great with social-distancing. The Boathouse was not so great. They said they were operating at 75% capacity, which still seems high to me. Now, to be fair, what *may* have happened is that some severe thunderstorms rolled in and rendered their outdoor tables unusable for the time being so they had to relocate any reservations that had been assigned outdoor tables back inside. But it did fit into a larger theme of DS being an uncomfortable experience. Regarding other DS restaurants, I think it will just come down to people experiencing these places and reporting back what happened. That also brings up an important caveat for all those making plans for outdoor dining. If you're traveling in the next few months, there is a chance that an afternoon/evening thunderstorm will roll through and nullify your request to eat outside, so as a precaution, a backup plan is a good idea if you don't wasn't to eat inside.

Finally, regarding Caryle's tweet. It's disappointing people can't comply with simple rules, but as they saying goes, "This is why we can't have nice things." I always try to be empathetic to the CMs (they're all doing an awesome job and Disney doesn't realize how lucky it is to have a workforce so dedicated), but the response from the Leader isn't acceptable. I do hold Leaders to a higher standard than most CMs, and while I do still try to give most the benefit of the doubt, I am more comfortable being critical, given the perks and benefits they enjoy that hourly CMs do not. As a Guest Experience Manager, your job is to lead by example first and foremost; that's why Disney calls you a leader. A snarky response like that does not demonstrate strong leadership in my opinion.
 
That was one of my fav things about watching your stream. Not just that you engaged cast members, but that you were so happy doing it. Made me smile.
thank you! Having family and friends that work there gives you a different perspective but also, it's just common courtesy. I am exhausted guys, tomorrow at 8am from AK, first time heading in there for me so I am excited, going to bed right now, see you all tomorrow Nahtazu :D
 
How did it go for you today? I know you said you left for the afternoon and then went back. You didn't encounter any issues?
It was even less crowded when we went back. We walked on everything again. I have never walked on PP even during parties & after hours events. Longest wait all day was for boat back to BRV. It was a fantastic day. I am so glad we decided to still come!
 
People have been dreaming of empty parks and popular attractions being walk ons since the 90s, and now we’re getting it and people still arent satisfied. Yes, it could be a better situation where, you know, theres no inherent risk of a deadly virus to enjoying the empty parks, but they’re open, and empty for those that can, or want to enjoy it.
I am satisfied for sure!
 
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