AP Only Info Thread Reservation System /Extensions / Refunds

[wdwlver]

What kinda pass do u have. 800 seems low for 4 passes for 3 mth closure.

DVC gold passes

 

[bgula]

Just got off the phone with Disney and they still won't extend my AP by 1 month now instead of October. My AP expires just before my Christmas reservation. They said it's going to be a system-wide extension, so they can't do it manually. Frustrating. Guess I'll keep trying.

 

[ipianomantanner]

Asked for the refund and cancellation of the rest of my pass. Just got this in a reply, which I absolutely do not understand:

It sounds like from your email you requested to cancel your Annual Pass and have the partial refund extend to your renewal date. Since that is not something we are offering, that would be an exception request. These need to be reviewed and there is no time table to see if they will be approved and if so when the refund will be sent out.

 

[ipianomantanner]

Asked for the refund and cancellation of the rest of my pass. Just got this in a reply, which I absolutely do not understand:

It sounds like from your email you requested to cancel your Annual Pass and have the partial refund extend to your renewal date. Since that is not something we are offering, that would be an exception request. These need to be reviewed and there is no time table to see if they will be approved and if so when the refund will be sent out.

Is that not what they’ve emailed out as an alternative option for paid in full pass holders? That’s a 180 based on what they’ve said is coming at the end of the month.

 

[dlavender]

Got a call yesterday evening from a supervisor.

This poor CM sounded like she was over the whole thing.

She said they are way behind in processing the March refunds and that she was sending me a check for that payment and also that I’ll probably get it again when they finally get around to refunding the card. Also sending me a $50 gift card for the trouble. Said check won’t go out for 2 weeks. Just an update.

 

[Eastern]

Asked for the refund and cancellation of the rest of my pass. Just got this in a reply, which I absolutely do not understand:

It sounds like from your email you requested to cancel your Annual Pass and have the partial refund extend to your renewal date. Since that is not something we are offering, that would be an exception request. These need to be reviewed and there is no time table to see if they will be approved and if so when the refund will be sent out.

This is what I was told when I called in late May. I wanted to cancel the passes fully for two seniors (as opposed to a partial refund for days closed). They told me that I could request it and that it would be reviewed on a case by case basis, with no timetable available. It sounds like this is what you have been told as well.

 

[Eastern]

Got a call yesterday evening from a supervisor.

...She said they are way behind in processing the March refunds and that she was sending me a check for that payment and also that I’ll probably get it again when they finally get around to refunding the card. Also sending me a $50 gift card for the trouble. Said check won’t go out for 2 weeks. Just an update.

I am glad you got a gift card but this is what is wrong with the whole process: the inconsistency. Everyone probably deserves a $50 gift card right now. I wish they would just get organized and refund people what they actually owe them and I'd be happy with that. No gc necessary.

 

[Hummingbird]

Has anyone on the monthly plan had their payments re-started yet?

 

[Physics Guy]

I just did a live chat on MDE and the cast Member told me emails for AP cancellations will be going out by the end of July with instructions. We shall see... I mentioned to him I requested a refund back at the beginning of June and understood we would have to wait for the parks to open but, instead I received an extension on our AP’s.

Same here. I just checked my account this morning. I had called and requested the refund back in early June (had cancelled 2 trips this summer) and now see that they instead extended my AP expiration date by 4 months. ***?

 

[n2mm]

Same here. I just checked my account this morning. I had called and requested the refund back in early June (had cancelled 2 trips this summer) and now see that they instead extended my AP expiration date by 4 months. ***?

I just want this to get resolved. I processed my refund April 28th when my husband’s AP expired along with his renewal voucher (not activated, which us over $600). Along with my AP which expired June 3. I know our APs refund is probably around $100+ combined. I even checked back a second time when my husband’s AP was given a new expiration date and the CM said it was still marked for a refund. This limbo needs to end. I shouldn’t have to call. I did my part as directed, now they need to do their part or hire more people to help.

 

[CanucksRock]

Ok now they are offering a 30% merch discount but only for a month - thats just mean!!! I don't go til September. Already peeved I can only book 3 days and I'm coming from out of the country.

 

[KristinU]

We have AP's and just purchased tickets and liked them to ourselves for our upcoming trip. There ARE available dates for ticket holders but not for AP holders. The system will not allow me to book park days despite having tickets linked. Anyone have this happen? On hold with Disney for eternity...

Please keep us posted when they resolve this. This is similar to the scenario I'm concerned about. I'm planning on requesting a refund on our APs and just adding admission to our resort-only reservation for December. I currently have park passes scheduled as an AP for our dates, though, and I don't want to lose those in the process...though it looks like there's still plenty of availability at this point.

 

[PrincessV]

Has anyone on the monthly plan had their payments re-started yet?

Not I, but my payments are taken on the 2nd of each month, so my next one wouldn't happen until Aug. 2.

 

[Physics Guy]

I just want this to get resolved. I processed my refund April 28th when my husband’s AP expired along with his renewal voucher (not activated, which us over $600). Along with my AP which expired June 3. I know our APs refund is probably around $100+ combined. I even checked back a second time when my husband’s AP was given a new expiration date and the CM said it was still marked for a refund. This limbo needs to end. I shouldn’t have to call. I did my part as directed, now they need to do their part or hire more people to help.

Agreed. I just called and spoke with a CM (40 minutes on hold). The CM did see I called in early June and my account was noted as request for refund but she didn't know why I got the extension instead. She put the refund request through again with the note that I had already called in June. She said at this point everyone will get an automatic extension and partial refunds are no longer guaranteed if you hadn't called already. She also indicated this is not the same as the cancellation emails that are to come in the near future. I expect this partial refund (if it goes through this time) will take some time to process. Limbo...

 

[Hummingbird]

Not I, but my payments are taken on the 2nd of each month, so my next one wouldn't happen until Aug. 2.

Thank you for answering, I guess I'll just have to wait and see. I have my daughter's AP on the monthly plan and payment date is the 13th but it hasn't been taken.

 

[tup1830]

Agreed. I just called and spoke with a CM (40 minutes on hold). The CM did see I called in early June and my account was noted as request for refund but she didn't know why I got the extension instead. She put the refund request through again with the note that I had already called in June. She said at this point everyone will get an automatic extension and partial refunds are no longer guaranteed if you hadn't called already. She also indicated this is not the same as the cancellation emails that are to come in the near future. I expect this partial refund (if it goes through this time) will take some time to process. Limbo...

Wait, I had called and was told i have time to make a decision based off the cancellation option that would be available. I hope they don't pull that plug without informing us because depending on the options, i should be able to make an informed decision!!!!!

 

[n2mm]

Agreed. I just called and spoke with a CM (40 minutes on hold). The CM did see I called in early June and my account was noted as request for refund but she didn't know why I got the extension instead. She put the refund request through again with the note that I had already called in June. She said at this point everyone will get an automatic extension and partial refunds are no longer guaranteed if you hadn't called already. She also indicated this is not the same as the cancellation emails that are to come in the near future. I expect this partial refund (if it goes through this time) will take some time to process. Limbo...

thanks for the update. I’ve called twice now and will wait until the end of the week before I try again. while my husband’s pass was extended, mine was not. If you see any $$ post back. My daughter got her refund in her bank account the same day she got the email saying it had been processed. But only got 3 out of 4 refunds. We think the last will be a check because it was bought with both a credit card and gift card.

 

[n2mm]

Wait, I had called and was told i have time to make a decision based off the cancellation option that would be available. I hope they don't pull that plug without informing us because depending on the options, i should be able to make an informed decision!!!!!

yea, it seems you have to choose blindly. Since we knew we would not be back, we had to choose refund even not knowing the formula used. Good luck.

 

[emilymad]

Agreed. I just called and spoke with a CM (40 minutes on hold). The CM did see I called in early June and my account was noted as request for refund but she didn't know why I got the extension instead. She put the refund request through again with the note that I had already called in June. She said at this point everyone will get an automatic extension and partial refunds are no longer guaranteed if you hadn't called already. She also indicated this is not the same as the cancellation emails that are to come in the near future. I expect this partial refund (if it goes through this time) will take some time to process. Limbo...

Well I sent numerous emails with no response but I haven't called so does that mean we are out of luck? I haven't had time to sit on hold to get no information.

 

[Eastern]

Ok now they are offering a 30% merch discount but only for a month - thats just mean!!! I don't go til September. Already peeved I can only book 3 days and I'm coming from out of the country.

I guess they need cash. (to pay for all of the AP refunds)