AP Only Info Thread Reservation System /Extensions / Refunds

[focusondisney]

Received one refund on credit card for cancelled out of state platinum AP yesterday. Original expiration was 5/28/20. Refund was $186.79.
Does anyone know if gift card purchases are refunded to gift card, or refunded by check? The second cancelled AP was purchased with a gift card and I'm going crazy trying to find it.

ETA- I just found it! Although, I'm still curious, if anyone knows the answer.

I paid for 2 renewals with gift cards. Asked for the partial refund, not the cancellation. We got checks for the shut down period about 3 weeks ago.

 

[Gator Kate]

I was so relieved to get my refund today for the amount I estimated. I was dreading having to fight with them about this. Hope the rest of you get what you're due.

 

[ali_in_al]

OOS Platinum Passholder - bought pass directly from Disney at full price and my refund is appearing on my credit card account as of this morning. Pass’s original expiration date was 6/9/20 and refund received was $233.12. Hopefully more of you will see refunds today!

 

[KristinU]

Woo Hoo!!! Got our refunds! OOS Platinum, upgraded from hoppers, the refund was put onto the card that was used for the upgrade (which was different from how the hoppers were paid for). Refunds requested via the email link on 2 of our 3, had to call in for the 3rd one. Ours were activated on 1/24/2020, refund is $1022 each. Actually about $30 more than I had calculated, but I had calculated using the amount paid for the hoppers in the fall of 2019 plus what we paid for the upgrades vs. the "list" price when we upgraded. Looks like they calculated based on the "list price".

I'm satisfied with the refund amount, beyond satisfied actually. Still not satisfied at all with the process or the 3 day park reservation limit for APs (without which we likely would have kept our passes). I'm still feeling like a jilted lover, but at least the jerk left my stuff on the front lawn in a box for me to pick up.

I hope others here are getting similar good news in their accounts and mailboxes soon! A huge thank you to everyone for commiserating, waiting, supporting one another on this thread

 

[DisneyHomework]

Woo Hoo!!! Got our refunds! OOS Platinum, upgraded from hoppers, the refund was put onto the card that was used for the upgrade (which was different from how the hoppers were paid for). Refunds requested via the email link on 2 of our 3, had to call in for the 3rd one. Ours were activated on 1/24/2020, refund is $1022 each. Actually about $30 more than I had calculated, but I had calculated using the amount paid for the hoppers in the fall of 2019 plus what we paid for the upgrades vs. the "list" price when we upgraded. Looks like they calculated based on the "list price".

I'm satisfied with the refund amount, beyond satisfied actually. Still not satisfied at all with the process or the 3 day park reservation limit for APs (without which we likely would have kept our passes). I'm still feeling like a jilted lover, but at least the jerk left my stuff on the front lawn in a box for me to pick up.

I hope others here are getting similar good news in their accounts and mailboxes soon! A huge thank you to everyone for commiserating, waiting, supporting one another on this thread

100 percent all of this lol. Same refund experience this AM. Higher than calculated. OOS platinum- upgraded from park hopper at Epcot guest relations. The refund came from Epcot guest relations.

 

[OKWFan88]

Gosh I am so happy that a bunch of you are getting refunds. I am still waiting. I did cancel at the end of July so wondering if they are processing refunds for people who cancelled before then first?

 

[KristinU]

Gosh I am so happy that a bunch of you are getting refunds. I am still waiting. I did cancel at the end of July so wondering if they are processing refunds for people who cancelled before then first?

In case it helps: two of our passes were cancelled via the email links on July 15th, and the third was via the phone on July 21st (since DS's pass was under my MDE and didn't get an email link).

I hope yours is coming soon!

 

[jo-jo]

I also got a refund. More than I thought. Though I did not do the math to the dollar . I just did I paid about $700/365 X 250 (from shut down to end of AP) would be $479. I got $541.

They were DVC gold, purchase just after the big price jump . Active on Nov 30. 2019

I cancelled by chat around Aug 8.. I never got "the " email from disney

ETA by request......I paid on active CC. It was returned to that CC.

I mentioned this before, but with partial refunds.......for my DD and DSIL their renewal AP that was paid for with my CC. They were sent checks. My grandkids new APS , also paid with my CC, refunded to my CC.

 

[Best Aunt]

Got my refund.

AP was paid in full, no block out dates. Refund requested by phone 07/16/2020, which was 2 days after the emails went out. Refund received to credit card used to pay. I kept looking and looking on the credit card website, but I did not see the credit with the daily transactions. But now the website shows an image of the credit card statement they are going to mail me (because my credit card cycle just ended), and the credit shows from Epcot Guest Relations.

HOW I CALCULATED IT:

When I called to cancel, they told me to use this formula to figure out what my refund would be. They did not do the math for me.

Remember that I paid in full with no block out dates.

You need to know:
Amount you paid for your AP
Extended expiration date of your AP
That Disney World parks reopened on 07/11/2020

I took the price that I paid for the AP and divided by 366 days for the year (it was a Leap Year) to come up with the price I paid per day.

I looked in MDE to see the extended expiration date of my AP, and wrote it down. This was before they added an extra month extension to that; you can't use the extra extended expiration date.

I counted up the days from the reopening date of 07/11/2020 through the extended expiration date of my AP.

I multiplied (price I paid per day) x (number of days) = refund amount.

The amount of credit I received was $3 more than what I had calculated.


HOW TO CALCULATE IT PER THE DISNEY WEBSITE:

If you go to https://disneyworld.disney.go.com/faq/passholders/paid-in-full-annual-pass-reopening-refund/?
it says to calculate your refund this way:

• If the total amount that you paid for your pass(es) (minus any refunds already given) exceeds the “usable value” (see below) of your pass(es), that excess will be refunded to you.
• The usable value of your pass(es) equals the total sale price of your pass(es) multiplied by the number of days that you could have visited any park prior to March 16 and divided by the total number of access days to any park permitted under the pass(es) at pass activation.

You need to know:
Amount you paid for your AP
The day you activated your AP
That Disney World theme parks closed 03/16/2020
How many block out days (if any) there were for you between the day you activated your AP and 03/16/2020

Access days = (366 days for the year) - (number of block out dates for you between the day you activated your AP and 03/16/2020)

Usable value = (Amount you paid) x (number of days between the day you activated your AP and 03/16/2020) divided by (access days)

Refund amount = (amount you paid for your AP) - (usable value) - (any refunds already paid to you)

But when I do it that way, it comes out to $10 less than the amount of the refund I received

 

[itstrue56]

Paid $1012.81 for my pass with taxes (it was a renewal).

Works out to about $2.77 per day. I calculated they owed me for 186 days since I canceled my pass completely.

Received $325 over the summer for the closure period and then $190 last night for the cancelation of remaining days. Total of $515, which is what $2.77 x 186 is.

This was on an out of state AP. So I was compensated correctly.

 

[hertamaniac]

Checked MDE and no more APs. Now onto a refund investigation......

 

[focusondisney]

For those who received refunds, are your passes still showing in MDE or are they gone? I asked for the closing period refund but did not cancel my pass. We got the partial refund, & our passes still show in MDE with the extension. I am still worried they will cancel the whole thing.

 

[CJK]

Refunds received!! We canceled our out of state platinum passes (paid in full) in late July. The passes disappeared from MDE at some point afterwards, but not sure of date. Just received refunds this morning. It looks to be the correct amount. Good luck to everyone!!

ETA: Refund was sent to credit card.

 

[tup1830]

For those posting refunds, can you identify if it is by a CC statement credit or check? I am waiting on a check and it seems all of these refunds are for the credit card route, not the paper check.

 

[sghokie]

Got my CC refund today. $993 I had originally activated it I think Jan15th. So it was active about 2-3 months until the shutdown.

 

[jimim]

OK I finally think I got answers, but I won't believe any of it till it happens. My original CC is still on file but a check I guess went out to me but I never got it. I personally think they are lying. Well now a new check has been requested. I found out the dollar amount to the penny also somehow. When I calculated it against what I originally paid it came out to the dollar amount per day divided by 365. So I was getting back 94 days. Closure day ti june 17th cause mine expired on the 17th. I divided out my amount [aid by 365 and then multiplied that to 94 and it is the check amount. so there ya go for anyone wondering maybe.

so now they are telling me i won't get a check till 3-4 weeks from now. I said If i have no check by end of october I'm calling the credit card company. I actually already called the credit card company. disney visa and they said they can go after them even though i paid that off already over 1 year ago. i said no i'll wait till end of the month but after that if nothing i'm calling back.

took me 3 hrs of my time last night on the phone. at least i got somewhere. the cast member couldn't wait to get off with me cause i kept asking questions she couldn't answer and had to ask someone else. don't know what her rush was. not like they work on commission like she has to get off with me. sorry if i have questions and now i want answers.

i'm cx'ing the june trip. i don't want to deal with it. i'll move my 10 day pass to june trip if i don't cx that one. I'm done. i don't care about my DVC points at this point. that's way long paid for and done with it.

 

[lcur77]

has anyone who called to purchase a pass gotten a call back yet? Not surprisingly the timeframe they provide has lapsed without a call back.

 

[winthropf]

Got my refund yesterrday. OOS platinum renewal purchased in Feb. and effective beginning of March if I remember correctly. received partial refund in July and balance yesterday for a total of 89% refunded, just under $900 total. Hoping for this, but surprised.

 

[iwannabdduck]

For those who received refunds, are your passes still showing in MDE or are they gone? I asked for the closing period refund but did not cancel my pass. We got the partial refund, & our passes still show in MDE with the extension. I am still worried they will cancel the whole thing.

I would think you are okay. In my case the pass still showed in MDE the same as you after the partial refund. Then after I cancelled it completely, it also showed as active for about a month when I logged on with my PC. During that time I changed my mind and called Disney to see I could un-cancel the AP and have it restored. Was told sorry, but no ... as they could see in their system that I had indeed cancelled the AP. However my AP still showed as active everytime I used my cell phone to log onto MDE even though it was gone when I used my PC. Then suddenly last weekend not only did my AP disappear from the cell phone MDE, but I was prompted to log on with my password every time and my finger print log-on was inoperative. So I figured something was up. Sure enough, on Tuesday the AP refund was posted to my credit card. Anyway, I tell you that long story to suggest you might call the AP help line and ask. I'm sure they can confirm your AP as still active.

 

[Madame]

Refund posted to our CC this morning.

So we requested a partial refund in early May I believe and received $230.43 refunded on our CC per pass in late July.
Called not long after when they announced you could fully cancel and received $352.43 refunded on our CC per pass.

In all I think we received the total amount back, and probably made some money.
We bought UCT hoppers used over NYE and upgraded after blackout (we paid the new higher price to upgrade unfortunately). So I think we essentially recouped the entire AP price and used them 7 days over NYE. Glad that's over though as I've probably spent $50 in international phone charges