AP Only Info Thread Reservation System /Extensions / Refunds

[jimim]

Was just on the phone with them for a little over 1.5 hours. Just checking to see where my refund was.

First, I was told that when I requested the cancelation on July 3, the cancelation offer wasn't available. Weird. I guess I just dreamed up that I should call on July 3 and request a full cancelation (not just for the closed park days). And weird the cast member at the time said it was available. How convenient of Disney to change the dates.

After not having received any notices, confirmations, updates, etc, I called to check on my request on August 18th. I was told on that call that it wasn't entered correctly on July 3rd because there were other people attached to my profile who had 6 day tickets. Even though I was the only Passholder.

Today, was told that I requested the cancelation on August 18th, which was technically after the offer had expired. So, basically, they are doing me a favor by honoring the request on August 18th, even though they had notes that I actually did it on July 3rd. And of course, no real estimate on when I would receive the refund, what the amount is, or even the method of refund payment.

Funny how it takes them 15 seconds to accept your payment, but months and hours on the phone to process a refund correctly...

Wow, Disney. SMH.

I on hold right now with my 72 hr call back 3 weeks later. She is useless. Completely useless. Just saying the same bull since April except differ dates when I get my money back. She is telling me nothing I don’t know. After this call I’m calling my Disney visa they said I can dispute the charge even thought it’s 1.5 years ago. I’m going to just to see what would actually happen. I’m literally done with Disney. I have never worked so hard to get some money back from a company. It’s like they are some back room organization because a multi billion dollar company.

Soooooo done with them. Done. January trip was cancelled. June is next to get cancelled.

 

[stazmatic]

After 15 days I finally got a call back to purchase new annual passes.

 

[TigerlilyAJ]

Well, I cancelled on July 5. I was told "September," which came and went. I made a call last week and was told that the CM could not see my AP attached to my account anymore, which is supposed to be a good sign that the refund is/has been processed. A week later and still nothing.
I'm on hold right now to ask again. I bought a Sam's Club voucher using a CC that is still active, in use, etc., with no changes since my AP purchase last year. Anyone else who did so get a refund? a check?
My AP originally would have expired January 1, 2021. I'm starting to wonder if I'll have my refund by then.

ETA: I was told that I am being sent a check. So, the check is in the mail (3 months later)? We shall see.

OK, I received my check today. It was $757. So, in the end I only spent a couple hundred dollars for my 8 days in the parks back in January and got an AP discount on our rooms. In 20/20 hindsight, I could have saved $1000 if I had bought my five family members APs, too, and then cancelled compared to the price for their 8-day PH tickets. Hope to be an AP again when the parks can have normal operations.

 

[Khobbs18]

We leave tomorrow and we we’re lucky enough on day 1 to visit an epcot goddess of Guest Relations. She credited us for our 5 day tickets and got us APs since we accidentally got cancelled. we got $1800 back for 2 OOS APs (around 2200 originally paid) and got 22 park days out of that and now our passes expire October 13, 2021. Add in the 30% off discount as a bonus. Feeling like a win against Disney for once!

 

[pointybubble]

I got the following email from Disney and just want to see how others are interpreting this:

*************************
Dear Valued Passholder,

Thank you for deciding to extend your annual pass(es) by the amount of time the Walt Disney World theme parks were closed.

To finalize this extension and confirm your new schedule of payments, please review and sign the amendment to your Annual Pass monthly payment agreement by following these 3 simple steps:

Step 1: Link your Annual Pass to your Disney account in MyDisneyExperience if you have not done so already

Step 2: Click here to consent to the use of an electronic signature

Step 3: Follow the instructions after providing this consent to sign your amendment and finalize your extension

Note that this pass extension may already be reflected in your MyDisneyExperience account. Please sign the amendment using the steps above by November 1, 2020, or this pass extension will be cancelled. If you need any assistance, please call (888) 701-4100 .

Thank you for being a valued Passholder and we look forward to seeing you back at the Walt Disney World resort soon!

Sincerely,
Disney Destinations
******************

I decided to extend our passes this summer, but after our September trip I am reconsidering. I am currently almost 7 months pregnant and even though I've been to the parks at 8+ months pregnant in the heat of summer before and was just fine, I am struggling a lot more with this pregnancy due to some newly developed complications. I actually had to rent a scooter our last day because I was in so much pain and having contractions. Currently, our original pass expiration was September and with the extensions goes to the first week in February. I'm due around the New Year so it's starting to look doubtful that I would be able to handle a trip during the remaining months of my pregnancy, and immediately after with a newborn isn't really ideal either.

All this to say, are they giving me an out on the extension that I had requested? All I have to do is not sign that document, right? Is anybody else reconsidering an extension that they had requested?

 

[Townie1997]

I purchased 4 APs from Sam’s Club last year. We requested to cancel through Disney email. Paper refund checks arrived yesterday!

 

[keishashadow]

Posted in another thread but as an update to our (self, DH & GD) Platinum out of state AP story...

Have been calling WDW regularly, at least once a month to check on status. Have complied with all instructions.

*Was supposed to get full refund for GD’s, just received a partial

wound up with $400-some credit finally posted to my CC the end of September. No explanation why that amount when it was a Platinum renewal. Earlier told it was considered ’activated’ (via us buying the renewal a little less than 30 days early while in the parks when she wasn’t with us), despite never being used during the renewal period.

When I called them yesterday, they were insistant that there wouldn’t be a full refund, despite my extensive documentation of various calls with them, indicating one would be forthcoming.

*unsatisfied re the above on yesterday’s long call, requested that the IT rep (who picked up the phone as seems to be the norm last few calls) double check all our family’s AP history...

Eventually, Informed they ‘owed me’ something re my AP. no explanation given how it slipped thru the cracks prior to my inquiry.

I should receive a check in the mail, no idea when it would be processed nor the amount.

Two hours well spent? That remains to be seen. I’ve been told by them the check’s in the mail too many times re this. Will re-address “why” the smaller refund for GD’s pass within a month/receipt of this new check I suppose...whichever comes first.

*Previous events:

+DH did receive a check in Sept for $230+ No letter, no explanation, just a check with an invoice number.

Had requested only I accept the extension. DHs APH is still showing valid thru end of April, despite only needing his original expiry date in December, 2020. They did confirm I declined the extension.

+Also, had a CC get a random $166 refund from Epcot Services in August. They weren’t able to trace that back to the specific AP in each instance. More like “won’t vs can’t” IMO

WDWs inconsistency in customer service response is legendary. well know that if you don’t receive a satisfactory resolution to an issue the first time - try again. However, this is just over the top

Yet, freely admit we are eagerly are awaiting the sale of new APs....& there you have it in a nutshell why they are able to proceed thusly

 

[elgerber]

Question. We may decide to cancel December. Trying to decide if I beg to cancel the passes or just deal with it and buy regular tix, or just renew the DVC gold. We don't expire until Jan. My question is, if we can't renew until December, does that mean we couldn't make park reservations until we renew?
and if that is the case, if I bought regular tickets, would I be able to apply them to my renewal over the phone?

 

[jimim]

So the lady last night told me zero about my refund. 3 week wait to get a call back and she tells me nothing. Oh she did say something. “Do u want to buy a new pass?” I said really. Really? I can’t give me my money back since April but you want me to spend more money with Disney. I can’t even tell you how bad I wanted to reach through that phone. I said I’ll buy a new season pass if u credit my refund right now towards them vs sending me a check. She checked came back and said no. I said go figure.

 

[Eastern]

Today we received refunds for two Platinum APs purchased at Sam's. Original form of payment still available but checks sent to the two people I purchased the passes for.

Amount paid 865 with NJ tax = 923 each

Date activated: Sept 29 2019

Amount refunded: $514 (per person)

Thanks Disney

 

[OKWFan88]

Still waiting. So frustrating

 

[ctl]

Same here. Full refund request in July. AP gone. Nothing yet.

Same here. No refund as yet.

 

[jo-jo]

Not sure if this is the right thread, but I sent an email to DVC MS.

"Hi. We had annual passes that we cancelled since our May trip was cancelled and we didn't feel safe with a Nov trip . However, we do have a two week trip planned in April. Just looking when we can buy annual passes again. We would be looking at the Gold passes."


This was the reply....

"At this time new ticket sales for the Walt Disney World®, are only available for 2020 and 2021 date-based Disney Theme Park Tickets. You are welcome to purchase your tickets in advance of your arrival by contacting Member Services by phoning (800) 800-9800 or (407) 566-3800, Monday – Friday, 9:00 AM – 9:00 PM ET, and Saturday – Sunday, 9:00 AM – 7:00 PM ET or online at http://disneyworld.disney.go.com/tickets/.


With regards to new purchases of Walt Disney World Annual Passes, those are still unavailable and will resume at a later date. We do not have any additional information at this time as to when that may be or what may be offered. Please note we are unable to speculate about any additional details that have not been officially communicated."


By others posts, I thought I would have gotten some information on when an AP could be purchased.

 

[Eastern]

Still waiting. So frustrating

Same here. No refund as yet.

It is frustrating but it will get to you. I told my mother to start looking yesterday after reading that another Sams' Club purchaser had been refunded, and she got her checks in the mailbox, one for each person's refund.

I trust Disney to figure the amount correctly based on their formula. My mother had told me the wrong date of first use and so I called thinking they had made a mistake but they had all the information on parks visited and the CM even suggested she had gone back to Epcot on a certain day in order to pick up a passholder only item (she probably did). My mother was convinced she would get nothing and was happy to get her checks.

 

[Eastern]

By others posts, I thought I would have gotten some information on when an AP could be purchased.

With all the uncertainty I do not think they will promise a date until they are actually ready to allow purchase.

 

[Sajchinook2015]

We finally got my moms refunds. She opted for refund in August when we got the email. Hers was suppose to expire April 29th 2020. We had a trip planned in April but they closed. We rescheduled for end of August but she is 78 with health problems. So we canceled and will wait until things get better. I am not sure how they calculated her refund but the check was for 116.48. Not sure why they choose check over original credit card.

 

[FRANKTSJR]

My current AP will expire in August. I am planning a trip October 2021. I'll probably buy new APs or renew if possible but until then I won't be able to make Park reservations?

 

[Eastern]

My current AP will expire in August. I am planning a trip October 2021. I'll probably buy new APs or renew if possible but until then I won't be able to make Park reservations?

I don't think you will be able to make park reservations without a valid ticket on your MDE.

 

[rosenthalmary1371]

After 15 days I finally got a call back to purchase new annual passes.

What number did you call to request purchasing a new AP?

 

[stazmatic]

What number did you call to request purchasing a new AP?

407-939-7277
I had to call and submit a request to re-purchase passes that expired but were not renewed during the shut down. I did not get any refund since the passes expired in the 30 days before the park shut down. 15 days after I submitted the request I got a call allowing me to re-purchase the passes. Hope that helps!