AP Only Info Thread Reservation System /Extensions / Refunds

My current AP will expire in August. I am planning a trip October 2021. I'll probably buy new APs or renew if possible but until then I won't be able to make Park reservations?
That is correct. I booked my trip for the 50th weekend, but my AP expiration date is now late May. It said I could not book park reservations because I did not have a valid ticket. Some people are buying a one day ticket just so they can book park passes for the actual anniversary date, and then plan to upgrade to an AP upon arrival.
 
Hello, forgive me if this information is already posted somewhere, we are moving to Naples at the end of the month, very excited as I will be able to visit Disney more often. Having trouble however finding where to buy an annual pass? Can anyone help me? Also do you know if you can pay a rate and then have the rest of the payment taken out monthly? Thank you.
 
Actually got a real update today fron a knowlegeable CM. I've been calling about once a month to check on our 3 cancelled out of state Platinum Passes. Cancelled 8/11; Florida was on a quaranantine list for our state until recently. Even though my original credit card is still active (on MDE as well), I was told today that we would be mailed checks made out to each of us individually (including minor kids). Said that mailed checks were taking 1-3 months, and I was past the 60 day mark, so could be "soon".

I'm also on the callback list to purchase new passes (since I have the 3 trips we Covid-cancelled rebooked with airfare vouchers that had to be used). Was told to expect 10-14 days for callback.

For those who have been successful purchasing passes, any idea what the price is for a Platinum Pass?
 
Finally bit the bullet this morning to call on the status of partial refunds for 3 AP’s (2 DVC Gold Passes and 1 out of state platinum). My call to VI PASSHOLDER line was answered within 5 minutes, and it appeared to be a screener (to make sure I was calling the right number for the right reason). After a few questions I was transferred right through to an AP CM, who seemed quite knowledgable but had to keep putting me on hold to work with 2 different support groups to work to resolve our issues. Entire call took 1.5 hrs 😬

I had called and put an original request in on July 14th to cancel 3 passes and request partial refunds (4 months). The original expiration on the passes was mid July of this year, but they had already extended them automatically until December 2020.

So now it’s 4 months later and no refunds in sight. He immediately confirmed he could see the notes on the system showing my request from July 14th. He said our friend who had the non-DVC platinum pass was showing as “refund in process”. I know she hasn’t received it yet, but perhaps she will “soon”. Her pass was also cancelled as requested.

However for some reason neither of our 2 DVC gold passes had been cancelled and no refund was in process. They seemed perplexed as to why. In the end I was told they had to extend our 2 gold passes again in order to correct this problem (they now show as expiring in March 2021?!) and I was given a reference number for the refunds which “will be processed” . He did not know the amount, nor could he tell me when these refunds would actually happen. But I do feel the proper request has been made.

I also requested that we be put on the call back list so that we can purchase new AP passes for our trip next fall. He submitted that request and told me 7 days for the call back, but I know it will be longer based on these boards. I’m only worried what will happen if I miss the call? He indicated they would try a couple of times but it doesn’t sound like they leave a message if you can’t pick up. I also don’t know if I should be looking for a Florida number or something else. If anyone has any info on that that I’d appreciate it!

Finally, he indicated that I could purchase DVC gold passes when they call me back but I’m not convinced. At a a savings of several hundred $$ per pass I’m hoping that will be an option, otherwise I may have to decline for now and hope APs become available again next year. Would also love to know if anyone on this board was able to purchase a DVC Pass once they got the call back?

I know everyone’s calls seem to have different outcomes, but hope this information has been helpful. I have to say I’m glad I didn’t wait any longer because it sounds like 2 of our 3 refunds would never have been processed without my additional call today.
 


Hello, forgive me if this information is already posted somewhere, we are moving to Naples at the end of the month, very excited as I will be able to visit Disney more often. Having trouble however finding where to buy an annual pass? Can anyone help me? Also do you know if you can pay a rate and then have the rest of the payment taken out monthly? Thank you.

New AP's are unavailable for purchase at this time.
 
407-939-7277
I had to call and submit a request to re-purchase passes that expired but were not renewed during the shut down. I did not get any refund since the passes expired in the 30 days before the park shut down. 15 days after I submitted the request I got a call allowing me to re-purchase the passes. Hope that helps!
Thank you for the info! Was able to call yesterday and the CM completed a form request over the phone to see if I am eligible to purchase a pass. They told me I would get a call back in 7 days. The CM called it "cancelers remorse" :rotfl2:
 
I just did chat with MS and asked about buying ap, that we had cancelled due to fears. Was told no new sales.

The people that are purchasing passes ,could you come back and say if you had gotten any refunds and when your passes were due to expire? When does your pass clock start ticking.....first day of next trip or already counting down. Reading some of the posts , it sounds like some just had a pass due to expire during the last few months, so they let you do a renewal. Others , it sounds like you cancelled, got refund and then was able to buy new pass.
 


Has anyone had the experience of getting a different amount than other family members? We are a family of four and the check written out to me was significantly less than my husband and kids. We bought through Sam's club so we had a physical check issued.
 
Got our checks today. Paid by CC. 2 checks, one in each of our names. Gold Passes. 1 check $730.48, the other $451.51. They WERE to expire 09/2020. We got one visit out of them...so we're happy with the refund.
 
Sigh. I was told my refunds would be to my credit card (still active); but then told they were sending three checks (for me and two minor children). I got one today that is the correct amount (per Disney via email and on the Passholder line); didn't get one at all, and the other was over $1000 LESS than what they had quoted. All purchased, activated, and cancelled at exactly the same time.

This is so sad. I love Disney, but they couldn't have made a bigger mess of this if they'd tried. On hold now for over an hour. Disney hold music doesn't even make me happy.
 
Has anyone had the experience of getting a different amount than other family members? We are a family of four and the check written out to me was significantly less than my husband and kids. We bought through Sam's club so we had a physical check issued.
Yes, I've gotten $0; one teenager got $1172; the other $143. Purchased, activated, and cancelled the same day.
 
Got our checks today. Paid by CC. 2 checks, one in each of our names. Gold Passes. 1 check $730.48, the other $451.51. They WERE to expire 09/2020. We got one visit out of them...so we're happy with the refund.
Any idea why they're different?
 
Got our checks today. Paid by CC. 2 checks, one in each of our names. Gold Passes. 1 check $730.48, the other $451.51. They WERE to expire 09/2020. We got one visit out of them...so we're happy with the refund.

Was that for two passes? So you got back for $590 per pass?
 
That is correct. I booked my trip for the 50th weekend, but my AP expiration date is now late May. It said I could not book park reservations because I did not have a valid ticket. Some people are buying a one day ticket just so they can book park passes for the actual anniversary date, and then plan to upgrade to an AP upon arrival.
Jeez, not making it easy to go there and throw my money at them. Hmm, so many other choices-hmm. UO looking better al the time. Gonna sell my BWV points
 
Weird! Did you call to find out why? I plan to tomorrow, just trying to research a little bit before I call. :)
I did call; waited 90 minutes plus to get a CM on the phone; researched another 45 minutes, and they still don't know why it happened; just that the $1172 was the correct amount, and they would be sending two more checks in the next 3-6 weeks to make it right. Oh, and "Disney is being MORE than fair by offering to refund passholders"...actually, we paid for a service that wasn't available. I'm not sure that was the proper time to say that.
Weird! Did you call to find out why? I plan to tomorrow, just trying to research a little bit before I call. :)
So
 
I did call; waited 90 minutes plus to get a CM on the phone; researched another 45 minutes, and they still don't know why it happened; just that the $1172 was the correct amount, and they would be sending two more checks in the next 3-6 weeks to make it right. Oh, and "Disney is being MORE than fair by offering to refund passholders"...actually, we paid for a service that wasn't available. I'm not sure that was the proper time to say that.

So
Thanks so much for the update, good to know. I plan to call tomorrow. The math for the higher amount makes way more sense for us too, I'm hoping they agree :)
 
I’m a little confused and wondering if I need to call Disney. Just got my refund check. We bought our platinum passes from my wife’s work at the department of defense. Activated them on 9/26/19. Used for 4 days that weekend and another 7 for a trip in November. When I calculate my refund using their method it comes out to around 500ish dollars. I got a check for my pass today for $61. Any insight would be greatly appreciated!
 
We had 4 DVC gold passes originally set to expire in August before the extensions. I requested a refund on August 10th and got about $1300 refunded back to my credit card for all 4 passes about 2 weeks ago. I had a DVC waitlist come through for November that will use extended 2018 points that are set to expire at the end of November, but now have no passes. I called today and the CM said I do qualify to buy new passes and someone would call me back within 7 days to buy the passes. I do have 4 reservations through the end of 2021 on my account (both DVC and cash). She said I can either buy Gold or Platnum. Im not a Florida resident, but if I was she said I could also buy with the monthly payment plan. She did not say when the passes would start but said “you qualify for the recovery annual passes which means you can buy new annual passes.” I’m hoping they call soon and the CM was correct about everything.
 

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