ANNUAL PASSES ARE BACK!!!

[MarkNC2Disney]

Disney if you can’t (forecast or) meet demand at 3 AM PST / 6 AM EST, how about you schedule these events at a reasonable hour?

 

[stevevm]

Sorcerer Pass is not available...this is insane..no one even got one.

 

[Best Aunt]

Sorcerer Pass is not available...this is insane..no one even got one.

Are you hearing that by phone or seeing it online?

 

[Sandisw]

I got thru on (407)939-7679 but, they said you must call DVC member services to buy the DVC Annual Pass. IS that true? I have a unused pass I Want to upgrade.

It sounds like from todays reports that you may indeed need to contact MS for upgrades of tickets

 

[princesscinderella]

I got to the express check out again with the phantom boxes to fill out with cc info behind the woody please wait while we fulfill your request but then it timed out!!!!

 

[tjslat]

I called (407) 939-7679 and got the "your call cannot be completed as dialed" for about 5 minutes, and after calling repeatedly, it connected. The cast member located my cart ID and was able to order the two Sorcerer Passes. Got the confirmation email a moment ago. Good luck to everyone calling in!

 

[AinW]

Just got through to someone on the phone; we need Member Services or online through DVC to purchase, even though I could give her a Cart ID.

 

[rlk]

I called 407-939-7639, got through in less than 3 minutes. The CM transferred me to ticketing and have been on hold for 13 minutes. Haven't gotten any message about wait time.

 

[Sandisw]

Sorcerer Pass is not available...this is insane..no one even got one.

I hate to say this…but is it possible that they didn’t figure out how to prevent non eligible DVC from getting and Why calls to MS will be required?.

 

[AinW]

So frustrating that people are being given inconsistent information and results!!!

 

[john7994]

I hate to say this…but is it possible that they didn’t figure out how to prevent non eligible DVC from getting and Why calls to MS will be required?.

Same thing I was thinking - they couldn't complete the eligibility check ...

 

[bianca]

"At this time Disney Sorcerer Pass is not available for Disney Vacation Club members. Please visit Disney.com"

WHAT?????

I’m going to continue holding until Member Services at DVC opens. Maybe they’ll fix it in the next 2 hours.

 

[Ariel620]

After calling for 15 min, and not getting through, I am now on hold (est. wait 167 min).

 

[Sandisw]

Same thing I was thinking - they couldn't complete the eligibility check ...

I know the option for Sorcerer was not showing prior to today..for friends who can’t purchase…but none of them were DVC…no reports here from non eligible DVC If they could see it…since, if I was someone who might get lucky…I’d not post.

But, now that there is the chance for start and stop sales, I think they need to be really careful in making sure only eligible get to purchase and activate.

 

[DisneyMomJen]

"At this time Disney Sorcerer Pass is not available for Disney Vacation Club members. Please visit Disney.com"

WHAT?????

I thought I just heard that but was thinking NO WAY! I have my phone on speaker in the other room since ti is a 3 hour wait

 

[jimim]

"At this time Disney Sorcerer Pass is not available for Disney Vacation Club members. Please visit Disney.com"

WHAT?????

thats what I got also. I'm on hold as I drive.

 

[4luv2cdisney]

Got through on chat
they said they cannot help
have to call MS at 9am

 

[MarkNC2Disney]

Wife got through to someone on the phone number… I’ll live tweet our results

 

[john7994]

I know the option was not showing prior to today..for friends who can’t purchase…but none of them were DVC…

It would explain the phantom order summary screen that some are getting like myself - it is doing an eligibility check and not connecting to the database - "some imagination huh?"

 

[MarkNC2Disney]

Wife got through to someone on the phone number… I’ll live tweet our results

Transferred to “internet help desk”