Yes, but both of you are members on this site, and probably others. WDW isn't exactly a secret destination, but, it is pushed, to a layman as an amusement park. All the advertising just talks about how much fun it is to go. They are not expecting lines or the need for FP's or 6 month out reservations to just eat a dinner. How would they know that. If they are staying offsite all they need to do is make a reservation at a nearby hotel, just like they might do if they were going to 6 Flags and go there. They might assume that they can buy tickets at the gate (which they can) and just out of a lack of experience not look for any other information. Because hey, to them it is just another fun park with rides. It is so presumptuous of us as experienced WDW or DL visitors to think that just because we know what is going to happen that others will or will even think there is any reason to do all this research. It's just a theme park, not a trip to Europe and all they should have to do is pull into the parking lot, buy a ticket and walk in and then just have a good time. "Until you know it, You don't know what you don't know!"
I met a neighbor where I live that decided to take the kids to WDW. I was chatting with her one day and I asked her if she had set up her Fastpasses yet. Her reply was... "We aren't going to get them. We are spending a fortune on this trip and we cannot afford to pay for any special passes". When I told her that the were free, but, you had to get them in advance, without hesitation she said. "I have never been there, I don't have any idea what rides I want to go on and which ones will be something the kids can ride on (pretty small at the time) so how would I know what ones to try and get. I am a believer that I would never tell anyone what rides to go on or what shows to see, because I am not them and I don't know what they would like to see. All I can spit out are the ones that I like. So I simply say, it is important to go to them all to see what your favorites are and if you don't have any time left see the rest on your next trip. Her reply was.."this is it, there will be no next time". Shortly before they went, they moved out of the neighborhood, so I never did find out how it went.