So we’re in agreement that it’s unrealistic to expect that sort of reply.
That sounds charming but again, it’s impractical. Or perhaps unrealistic. We already listed a number venues available for members to share input. I don’t expect the process will ever be significantly more inclusive.
Specifically, the change regarding bath products was made higher in the food chain. The DVC executives in the room had no say in the decision, and could only try to “spin” the move in as favorable a light as possible.
The OKW refurb was one of the first where members were given the opportunity to stay in model rooms and provide feedback. In fact, the construction work was delayed about a year as Disney revised the design in response to this feedback. But I expect people will draw their own conclusions as to whether or not DVC strongarmed an unpopular refurb design.
We could take every decision that DVC makes and spin it as a profit-driven move. Ticket discounts, member lounges, theme park events, wine tastings, website features...all are designed to ultimately improve DVC’s financial health. But every single one of them also provides tangible benefits to DVC members.
Member satisfaction and DVC financial health are not mutually exclusive.
