Folio

M

Madame

DIS Veteran

Joined

Mar 15, 2014

• Mar 16, 2019

• #1

I have always received an email with folio attached detailing charged expenses. I was at Pop & VGF for Princess wknd & just returned from BCV. I didn’t get a folio for either VGF or BCV. Nothing since my Pop stay.

I luckily asked for a printout yesterday before we caught ME, but it’s wasteful & a pain. Anyone else not receiving their folio?

 

GADisneyDad14

Disney Resorts Board

Moderator

Joined

Jul 3, 2014

• Mar 16, 2019

• #2

We were there the Princess Half weekend, received the folio email. We were at CR for a quick trip last weekend - did not receive the folio email. FWIW.

I have mostly received the email in the past but I think on occasion I haven’t, so I chalked it up to inconsistent Disney IT. But I have received it on most recent trips so I did find it a bit odd.

(Edit: spelling)

 

Last edited: Mar 16, 2019

M

Madame

DIS Veteran

Joined

Mar 15, 2014

• Mar 16, 2019

• #3

GADisneyDad14 said:

We were there the Princess Half weekend, received the folio email. We were at CR for a quick trip last weekend - did not recieve the folio email. FWIW.

I have mostly received the email in the past but I think on occasion I haven’t, so I chalked it up to inconsistent Disney IT. But I have received it on most recent trips so I did find it a bit odd.

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Thx! I’ve always received one before the last two trips. I’m just going to request a printout before checking out from now on I guess.

They used to slide a printout under your door & I was fine with it being replaced with an electronic version, but I need one or the other!

 

msjprincess

DIS Veteran

Joined

Feb 6, 2010

• Mar 16, 2019

• #4

I received an email when I stayed at AKL a few weeks ago. But it was blank. They didn't charge my card until 4 or 5 days later and never sent me an updated Folio.

 

M

Madame

DIS Veteran

Joined

Mar 15, 2014

• Mar 16, 2019

• #5

msjprincess said:

I received an email when I stayed at AKL a few weeks ago. But it was blank. They didn't charge my card until 4 or 5 days later and never sent me an updated Folio.

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Maybe they are having issues because of the new policy. I’m sure we’re all shocked...

 

Disneylvr1971

Wishing upon a star

Joined

Dec 1, 2010

• Mar 16, 2019

• #6

I've had about 50/50 luck with it.

 

msjprincess

DIS Veteran

Joined

Feb 6, 2010

• Mar 16, 2019

• #7

Madame said:

Maybe they are having issues because of the new policy. I’m sure we’re all shocked...

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It was weird, my husband's magic band didn't work for charges but mine did. We were only there for 2 days so it wasn't a big deal. When I looked up charges in MDE there was nothing there. I was hoping maybe I got lucky and the charges would disappear into cyberspace when they hadn't charged my card after 3 days. LOL

 

M

Madame

DIS Veteran

Joined

Mar 15, 2014

• Mar 16, 2019

• #8

msjprincess said:

I was hoping maybe I got lucky and the charges would disappear into cyberspace when they hadn't charged my card after 3 days. LOL

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Yeah when it comes to charging guests, they make sure the tech functions.

 

JoJoGirl

Riding the Hydrolator to SeaBase Alpha

Joined

Apr 25, 2015

• Mar 16, 2019

• #9

For our December trip to the BWI, we received the folio email, but the folio was blank.

For our February trip to the GF, we didn’t even receive the folio email. It was as if they just gave up.

FWIW, we had paid off both stays a month before arrival and never charged anything to our magic bands. Still, it would have been nice to have the complete statement for our records. In the future I will be sure to screenshot and print the room charge folio from the app before it disappears.

 

elle101me

DIS Veteran

Joined

Sep 11, 2013

• Mar 16, 2019

• #10

I have had to email them for a copy of our folio on our last 3 trips. This is the email address that I used-
guest.services.billing@disneyworld.com
I include the dates we were there, resort, and confirmation number.

 

M

Madame

DIS Veteran

Joined

Mar 15, 2014

• Mar 16, 2019

• #11

elle101me said:

I have had to email them for a copy of our folio on our last 3 trips. This is the email address that I used-
guest.services.billing@disneyworld.com
I include the dates we were there, resort, and confirmation number.

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Thx!

 

W

WEDWDW

DIS Veteran

Joined

Mar 27, 2004

• Mar 16, 2019

• #12

Just like Mickey Monitor,the Guest Folio is hit and miss for us.

 

S

soccermom54

Mouseketeer

Joined

Apr 12, 2015

• Mar 16, 2019

• #13

I know I'm "old school" but the morning we check out, I always go to the front desk and request a paper copy of our guest folio. The cast members are always fine with it and I know everything is correct before we leave the property. We usually receive an email copy, too.

 

Sajchinook2015

Mouseketeer

Joined

Jan 3, 2015

• Mar 17, 2019

• #14

soccermom54 said:

I know I'm "old school" but the morning we check out, I always go to the front desk and request a paper copy of our guest folio. The cast members are always fine with it and I know everything is correct before we leave the property. We usually receive an email copy, too.

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Yep, this is what I do also. Either the night before check out or that morning. We always pay the balance off with gift cards every other nite so usually I go down the night before.