Post all SW questions concerns, etc. here...

Are people still seeing a lot of flights changing? I was looking at a June flight last night and today it’s no where to be found (unless I put in the wrong date, which is definitely possible). Just wondering if I should be on the lookout for flights to still be cancelled/changed at the last minute.
 
CouponGirl said:
Are people still seeing a lot of flights changing? I was looking at a June flight last night and today it’s no where to be found (unless I put in the wrong date, which is definitely possible). Just wondering if I should be on the lookout for flights to still be cancelled/changed at the last minute.
Click to expand...

I've put in the wrong order of flights (i.e. putting in the destination first instead of my home airport), then went back to look at the flights again and been confused why not a single flight lined up anymore with what I had in mind. Maybe you did that?
 


We missed our connection last night in St Louis due to a weather delay. They rebooked us on a Thursday morning flight, but we were able to rent a van and drive home today. How soon do I need to call about a refund of the portion of our flight we won't use? I'm so exhausted, I wish it could wait for tomorrow. But tomorrow is that replacement flight. Do I need to call before that flight takes off?
 
Iowamomof4 said:
We missed our connection last night in St Louis due to a weather delay. They rebooked us on a Thursday morning flight, but we were able to rent a van and drive home today. How soon do I need to call about a refund of the portion of our flight we won't use? I'm so exhausted, I wish it could wait for tomorrow. But tomorrow is that replacement flight. Do I need to call before that flight takes off?
Click to expand...
Depending on what category of flight you booked, 'Wanna Get Away' etc, they may/may not be willing to offer you a refund since they rebooked you on a flight that you chose not to take. I understand you just wanting to get home but I wouldn't assume you'd receive a refund unless they guaranteed that to you when you spoke to them. What did SW say to you about refunding a portion of your flight when you spoke to them about driving home?
 


Southwest was to open travel passed Nov 2,2019 to the end of the year today and nothing. Still showing Availability up to Nov2,2019.
Has the release date then changed?
 
scrappinginontario said:
Depending on what category of flight you booked, 'Wanna Get Away' etc, they may/may not be willing to offer you a refund since they rebooked you on a flight that you chose not to take. I understand you just wanting to get home but I wouldn't assume you'd receive a refund unless they guaranteed that to you when you spoke to them. What did SW say to you about refunding a portion of your flight when you spoke to them about driving home?
Click to expand...
I called this morning before our flight was to leave St. Louis and they were able to refund the entire ticket, including Earlybird but excluding fees. I'm very happy! She said basically since they were unable to get us from point A to point B, we could get a refund. YMMV, of course.
 
Iowamomof4 said:
I called this morning before our flight was to leave St. Louis and they were able to refund the entire ticket, including Earlybird but excluding fees. I'm very happy! She said basically since they were unable to get us from point A to point B, we could get a refund. YMMV, of course.
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That is GREAT news!

Tigger2ntinkerbell said:
After being on hold for 45min with SW, that's what I was told. But thank you anyway.
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The release dates do fluctuate, especially with the current uncertainty with the Max 8's. You may want to bookmark this link as it will give you up-to-date information about the next release date: https://www.southwest.com/air/flight-schedules/.
 
I'm getting a really weird error message (400620347) on both the SW app and the website and wondered if anyone else had this issue. I have two flights this summer and it's only appearing for one. On the app, I can't even look on the reservation when I click on it. On the website, I can click on the website but then can't change anything (add EBC, change the flight, etc.). I called and the CS rep said there's no issue with the flight or reservation. I googled and it seems it's an issue with a number of people on the SW forum but there's no solution. Deleted and reinstalled the app and same thing happens. My big worry is that I won't be able to check in for the flight or print my boarding passes. We're still two weeks out and I'll call back and try to talk to someone in IT. But I just was posting here in case someone else had this issue.
 
tarak said:
I'm getting a really weird error message (400620347) on both the SW app and the website and wondered if anyone else had this issue. I have two flights this summer and it's only appearing for one. On the app, I can't even look on the reservation when I click on it. On the website, I can click on the website but then can't change anything (add EBC, change the flight, etc.). I called and the CS rep said there's no issue with the flight or reservation. I googled and it seems it's an issue with a number of people on the SW forum but there's no solution. Deleted and reinstalled the app and same thing happens. My big worry is that I won't be able to check in for the flight or print my boarding passes. We're still two weeks out and I'll call back and try to talk to someone in IT. But I just was posting here in case someone else had this issue.
Click to expand...
Weird question but, do you have a long password for your SW account?
 
tarak said:
I'm getting a really weird error message (400620347) on both the SW app and the website and wondered if anyone else had this issue. I have two flights this summer and it's only appearing for one. On the app, I can't even look on the reservation when I click on it. On the website, I can click on the website but then can't change anything (add EBC, change the flight, etc.). I called and the CS rep said there's no issue with the flight or reservation. I googled and it seems it's an issue with a number of people on the SW forum but there's no solution. Deleted and reinstalled the app and same thing happens. My big worry is that I won't be able to check in for the flight or print my boarding passes. We're still two weeks out and I'll call back and try to talk to someone in IT. But I just was posting here in case someone else had this issue.
Click to expand...

You don't have to log into your SW account to check in for your flights or print your boarding passes, so if you're still having issues, you can check in with just your confirmation number and passenger names.

I'm not having issues with my account on the app or online.
 
scrappinginontario said:
Weird question but, do you have a long password for your SW account?
Click to expand...

It's ten characters, which I don't think is too terribly long. I saw on the SW community site that some folks changed the password and it fixed the issues. What confuses me is that it's only an issue with one of the flights I have booked.

AgentMama said:
You don't have to log into your SW account to check in for your flights or print your boarding passes, so if you're still having issues, you can check in with just your confirmation number and passenger names.

I'm not having issues with my account on the app or online.
Click to expand...

Thank you! And that makes sense now that I think about it, as not everyone will have the online account or rapid rewards. I emailed SW about the issue and will update if I get an answer. I logged in to my daughter's account and had the same error code pop up.

ETA: I can’t access the reservation at all, even if I’m not logged in and just looking up the reservation information. Still the the error message. Hopefully there’s a fix for this. It’s just the one reservation, which is strange. At least the reservation still exists - at one point the message was that it couldn’t be found at all. Really glad I have two weeks before we leave!
 
Last edited:
tarak said:
It's ten characters, which I don't think is too terribly long. I saw on the SW community site that some folks changed the password and it fixed the issues. What confuses me is that it's only an issue with one of the flights I have booked.
Click to expand...
You're right, 10 isn't overly long. Like you, I googled the error code and that was the only solution I saw suggested. Hopefully this gets resolved for you.

If you do decide to update your password, it would be interesting to see if this fixes anything.
 
scrappinginontario said:
You're right, 10 isn't overly long. Like you, I googled the error code and that was the only solution I saw suggested. Hopefully this gets resolved for you.

If you do decide to update your password, it would be interesting to see if this fixes anything.
Click to expand...
I changed the password and still no dice. It seems related to that specific reservation some how. Very weird.
 
scrappinginontario said:
This is an example when I hope tomorrow's upgrade the boards are getting would allow me to add a :(. Hope you can find a resolution!
Click to expand...

Thank you! I called again and it seems they are aware of the problem and are working on a solution. I was told to check the site again in a few days and hopefully it’s fixed by then.
 
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