ADR System Upgrade - History

[Condorman]

But cm's cannot book earlier than 7am since the phone lines don't open until 7am. They may be in earlier and may look but without a guest on the line they can't book it.

IMACM is not referring to CMs at the call centers. They meant CMs in general, from home, can now access the ADR online system via The Hub -- Disney's enterprise portal which can be reached through any computer with proper login and password. Essentially it's the same as what the TA's use but with a variance of functionality, I assume.

 

[ga9497]

IMACM is not referring to CMs at the call centers. They meant CMs in general, from home, can now access the ADR online system via The Hub -- Disney's enterprise portal which can be reached through any computer with proper login and password. Essentially it's the same as what the TA's use but with a variance of functionality, I assume.

Still cm's cannot book earlier than 7am because they don't start answering the phone's until then. Whether they are in a call center or at home. I am sure they can log in and all but if the cm's aren't receiving calls until the actual phone lines are open at 7am loggin in early doesn't really help a guest at all.

 

[andrewilley]

Still cm's cannot book earlier than 7am because they don't start answering the phone's until then.

This bit is not about anyone answering phones, it's about ONLINE bookings, which have apparently now been released on the Disney Hub so that cast members can access the system 24/7, on- or off-site, to make their own (not guests) reservations. The last testing step before the system is opened to the general public perhaps?

Andre

 

[Condorman]

This bit is not about anyone answering phones, it's about ONLINE bookings, which have apparently now been released on the Disney Hub so that cast members can access the system 24/7, on- or off-site, to make their own (not guests) reservations. The last testing step before the system is opened to the general public perhaps?

Andre

Thanks, Andre. I was certain I was explaining that properly, but I guess not.

Anyway, let's keep our fingers crossed that this opens up to us all in the next few weeks.

 

[abc999]

Still cm's cannot book earlier than 7am because they don't start answering the phone's until then. Whether they are in a call center or at home. I am sure they can log in and all but if the cm's aren't receiving calls until the actual phone lines are open at 7am loggin in early doesn't really help a guest at all.

We are talking all CMs, not just the ones that take ADRs for people. They are making reservations for themselves, not for the general public.

 

[Tricia1972]

With all of the changes to the ADR system we want to keep everything in one easy to reference place for everyone. That's why we have created this sticky thread. All questions and posts will be consolidated in this one sticky thread

The most current ADR information will always be in this post - so nobody will have to dig through pages and pages of updates and questions to find out what's what.

******UPDATE 6/16/09******
It looks like they've launched for the general public. Click here http://disneyworld.disney.go.com/restaurants/

WooHoo! We finally made it!

******UPDATE 5/11/09 - Part 2******

Just checked the disney travel agent site and there's nothing about it there as of 7:40 am.

******UPDATE 5/11/09 - Part 3******
Got a PM - Online ADR's are online and working for TA's!!

******UPDATE March 2, 2009******
More details about the new system, most of this is stuff that we've read before, but I thought I'd pass along the info that a little birdie passed along to me...

A new reservation system, a la carte
(application for celebrations, activities,
recreation, tables & events) will be phased
in to replace the Dining Reservation
System (DRS) currently used. Delivered
by Information Technology, it will allow
Cast Members, Guests and travel agents
to make dining reservations online.
It also allows Cast to learn about the
Guests’ full experience at the Walt Disney
World Resort, including room and dining
packages.

A la carte will interface with other
booking systems to help reservation
agents find opportunities that match a
Guest’s preferences. For example, it will
show if a Guest has booked a resort stay
with the dining plan. The application
then makes appropriate recommendations
for dining and events. A la carte will
automatically check multiple dining
locations based on information from the
Guest and the resort reservation. Guests
will not have to repeat their personal
information for each booking because
a la carte can store multiple events in a
“shopping cart” and book them all at once.

Earlier this month, booking began in
a la carte for all dates on or after May 26.
Events before that date continue to be
made in DRS. On May 26, DRS will
be retired.

*******UPDATE 12/29/08*******

As of now the ADR window is permanently 90 days instead of 180 days. To determine your date you can click here http://www.wdwinfo.com/wdwinfo/dining/pscalc/dispscalc.html

This is a permanent change to the Dining System. Reported information from Disney's intranet confirms this for us.

According to Disney due to the growing pattern of guests finalizing their itineraries closer to their vacation experience they are permanently adjusting their reservation windows to 90 days. This includes Dining Reservations, Dining Package Reservations (Fantasmic! and Candlelight Processional), Recreation Reservations and Tour Reservations.

There is a temporary exception to the 90 day rule. CRT, Chef Mickey and Victoria & Albert's can apparently be booked up through June 19th 2009. This is a fixed date, and as soon as it's 90 days prior to June 19, they will be on the same 90 day schedule as all other locations.

Grand Gathering Experiences* and La Nouba can be reserved up to 180 days in advance.

Hotels can be reserved up to 500 in advance, however I am not aware of any changes to the DVC resort reservations.

Disney allowed that though 'permanent', they are always evaluating and may increase or decrease the window in the future if they deem it necessary.

All existing dining, recreation and tour reservations will be honored as booked, so reservations for 2009 (beyond the 90 day window) are safe.

The +10 still applies for resort guests. Meaning resort guests can call in 90 days prior to check in and book for up to 10 days of their vacation.


FAQ


*What is a Grand Gathering versus a Grand Gathering Experience?

From Disney's website http://disneyworld.disney.go.com/wd...roducts?id=GrandGatheringsSpecialProductsPage

Grand Gatherings
Exclusive Experiences
A Grand Gathering is a group of 8 or more (ages 3 and up) staying at select Walt Disney World® Resort hotels. Once your group qualifies as a Grand Gathering, you can join other Grand Gathering parties for these exclusive events.

Experiences that are available at 180 days are....

International Dinner and IllumiNations Dessert Reception
Meet your friends and family at the Odyssey in Epcot® for a celebration of international friendship. Your well-traveled and fun-loving hostess, Auntie Roz, welcomes you to amazing tastes from around the world. Help yourself to delectable international cuisine served family-style, where everyone from Grandma to Junior is sure to find a favorite dish.

As you feast, Auntie Roz and some of your favorite Disney Characters sing, dance and tell stories — sometimes they even need your help! And Auntie Roz loves birthdays, anniversaries and special occasions, so if you've got something to celebrate just give her the word and she'll give you plenty of recognition, including a special song.

After your international eating adventure, end your evening on a sweet note with a scrumptious dessert buffet and a private, reserved viewing of IllumiNations: Reflections of Earth. Theme park admission is required.

Price:
Adults and Juniors - $64.99, Children (ages 3-9) - $33.99 (available 180 days prior)

Schedule:
Please call (407) WDW-MAGIC† for dates and times.

Safari Celebration Dinner
Make dinnertime an adventure with an amazing experience. Meet your tour guide in Asia at the "Flights of Wonder" theater for an exciting tour on Kilimanjaro Safaris.

After you've returned from your Safari, continue the Disney's Animal Kingdom fun in the Tusker House Restaurant with a delicious all-you-can-eat African-inspired dinner menu served family style. Dine on a full range of delectable foods that will please even the youngest members of your family. Then, have an "up-close" experience with exotic wildlife brought to the restaurant courtyard just to meet you — even get an autograph from one of the special Disney Characters who stop by the restaurant to say hello! And if you're celebrating a birthday, anniversary, family reunion or other special occasion, your Disney friends will surely add their recognition to the festivities. Theme park admission is required.

Price:
Adults and Juniors - $64.99, Children (ages 3-9) - $33.99 (available 180 days prior)

Schedule:
Please call (407) WDW-MAGIC† for dates and times.

Good Morning Character Breakfast
Start the morning with Tony, the proprietor from "Lady and the Tramp," at his Tony's Town Square Restaurant for a fun-filled breakfast with plenty of Character. Mingle with Mickey while you enjoy the delicious dishes of an all-you-can-eat breakfast. Then sing and dance with your Disney pals or talk to them tableside. Tony will be happy to recognize birthdays and special occasions along with a special serenade of "Bella Notte" for anniversaries. After breakfast, take Tony up on his invitation to visit Mickey's PhilharMagic, one of the most popular attractions in Magic Kingdom® Park, for reserved seating at the very next show. Theme park admission is required.

Price:
Adults and Juniors - $32.99, Children (ages 3-9) - $19.99 (available 180 days prior)

Schedule:
Please call (407) WDW-MAGIC† for dates and times.

Magical Fireworks Voyage
Set sail with Captain Hook and Mr. Smee from Disney's Contemporary Resort. When you arrive at the Resort, check the Daily Event Board inside to see where to meet your "mateys" and start your adventure. Chow down on some pirate grub of snacks and beverages before you board the boat. Then, with a pirate as your host, sail on an unforgettable evening voyage around the Seven Seas Lagoon. Test your Disney trivia, sing songs and enjoy a magical performance of the Electrical Water Pageant. — all from the perfect vantage point for the fireworks spectacular set high above Cinderella Castle in Magic Kingdom® Park.

As you sail back to your Resort Port, your pirate host entertains you with the story of Peter Pan, ending just in time for you to discover Pan himself waiting on shore to greet your family, sign autographs and pose for photos. Even better, if you've got a birthday, reunion, anniversary or other special occasion in your group, Pan and the pirates help you celebrate!

Price:
Adults and Juniors - $43.99, Children (ages 3-9) - $24.99 (available 180 days prior)

Schedule:
Please call (407) WDW-MAGIC† for dates and times.

As part of the "What Will You Celebrate:" program , beginning summer 2009, the Magical Fireworks Voyage (under a new name) will become available to all Guests, including Grand Gathering Guests, regardless of the size of their party. Guests can begin booking the celebratory fireworks experience by contacting (407) WDW-PLAY (939-7529)† beginning in summer 2009.

Custom Events
During your visit to Walt Disney World® Resort you may want to enjoy a special meal in one of our unique private dining park locations or beautiful resort catering venues. Available for breakfast, lunch, dinner, or perhaps a dessert reception - groups of 20 or more can celebrate an anniversary, birthday, or any special event. To make your event even more magical, just call our Grand Gathering Travel Planners at 407-828-3200†.
*Availability for each Grand Gatherings experience is limited. The same experience must be purchased by at least 8 Guests in your party. The pricing is per person per experience. Reservations can be made 3 to 180 days in advance, and full payment for each experience is required 45 days prior to arrival without change. Events are subject to change. All prices include tax and gratuity.
† If you are under 18 years of age, you must have your parent or guardian's permission to dial this number.

I have read about online reservations. What's up with them?
Disney has said that they'll have the capacity to make reservations online once the system is upgraded. Disney has always said that this will happen "later". Speculation is that they'll want the kinks worked out of the phone portion before launching the online portion.


Will Disney no longer take phone reservations?
Most agree that this would be highly unlikely. Not everyone is on the internet. Also, Disney themselves have not announced anything to indicate that their goal is to remove phones entirely.