BluesTraveler
DIS Veteran
- Joined
- Jul 23, 2015
We are home from this amazing trip and I'm in the process of getting pictures uploaded and dealing with re-entry, but wanted to start this trip report before the details begin to fade.
Spoiler alert: it was outstanding. We LOVED this trip, it is the perfect active family trip. We are all going through withdrawal right now, especially our kids (2 boys ages 9 and 12).
Pre-Day 1 (travel day)
The trip officially begins on a Wednesday, but we wanted a couple of extra days to really explore Jackson Hole and to acclimate to the time change (2 hours) and altitude (8,000 feet). We flew out on Monday, and arrived about 9pm (11pm our time). Here we hit a snag - no Disney driver to pick us up. We looked around for about 20 minutes, but if you know the Jackson Hole airport, you know it is tiny and 20 minutes was 18 minutes longer than we needed to confirm no driver. I called the 24 hour line, and unfortunately I got a younger guy who wanted me to continue to wait at the airport while he got in touch with the transportation company. I said we weren't waiting any longer (by this time 11:30pm our time and 13 hours since we left our house - kids are barely upright), that we would take a cab and Disney could reimburse us. His response was that he couldn't guarantee reimbursement. I asked him to please have his manager give me a call back, and hung up. We caught a cab with no problem outside.
His manager did indeed call me back while we were en route, and she couldn't have been more pleasant. She assured us we would be reimbursed, apologized for the inconvenience, and was overall a perfect customer service representative. We did indeed get our money back right away from the guides and it was not a problem at all. Disney really should empower the folks who are answering that 24 hour help number to be more problem solvers on the front end, rather than having to have something as minor as cab fare taken to a manager. But at the end of the day, we were perfectly fine and it all worked out.
Check-in at the Wort Hotel was no problem. The hotel is located right in the center of town and is very charming. It is very Western in look and feel. We had two rooms right across from each other. I read on Tripadvisor that one complaint with this hotel is how loud the AC units in the rooms are, and they are indeed a bit noisy. I had earplugs and was fine. The rest of my family could sleep through a tornado, so they were also fine. But if you are a light sleeper, bring earplugs. I also read on Tripadvisor that live music is a problem noise-wise, but we did not find that to be the case. There was a band 2 of the 4 nights we were there, and we couldn't hear it at all.
Also, we are from the land of Hot and Humid (Georgia), so the dry air was a shock to the system. The Wort Hotel has humidifiers in the closet - I set one up the 2nd night and it made a huge difference to us.
Spoiler alert: it was outstanding. We LOVED this trip, it is the perfect active family trip. We are all going through withdrawal right now, especially our kids (2 boys ages 9 and 12).
Pre-Day 1 (travel day)
The trip officially begins on a Wednesday, but we wanted a couple of extra days to really explore Jackson Hole and to acclimate to the time change (2 hours) and altitude (8,000 feet). We flew out on Monday, and arrived about 9pm (11pm our time). Here we hit a snag - no Disney driver to pick us up. We looked around for about 20 minutes, but if you know the Jackson Hole airport, you know it is tiny and 20 minutes was 18 minutes longer than we needed to confirm no driver. I called the 24 hour line, and unfortunately I got a younger guy who wanted me to continue to wait at the airport while he got in touch with the transportation company. I said we weren't waiting any longer (by this time 11:30pm our time and 13 hours since we left our house - kids are barely upright), that we would take a cab and Disney could reimburse us. His response was that he couldn't guarantee reimbursement. I asked him to please have his manager give me a call back, and hung up. We caught a cab with no problem outside.
His manager did indeed call me back while we were en route, and she couldn't have been more pleasant. She assured us we would be reimbursed, apologized for the inconvenience, and was overall a perfect customer service representative. We did indeed get our money back right away from the guides and it was not a problem at all. Disney really should empower the folks who are answering that 24 hour help number to be more problem solvers on the front end, rather than having to have something as minor as cab fare taken to a manager. But at the end of the day, we were perfectly fine and it all worked out.
Check-in at the Wort Hotel was no problem. The hotel is located right in the center of town and is very charming. It is very Western in look and feel. We had two rooms right across from each other. I read on Tripadvisor that one complaint with this hotel is how loud the AC units in the rooms are, and they are indeed a bit noisy. I had earplugs and was fine. The rest of my family could sleep through a tornado, so they were also fine. But if you are a light sleeper, bring earplugs. I also read on Tripadvisor that live music is a problem noise-wise, but we did not find that to be the case. There was a band 2 of the 4 nights we were there, and we couldn't hear it at all.
Also, we are from the land of Hot and Humid (Georgia), so the dry air was a shock to the system. The Wort Hotel has humidifiers in the closet - I set one up the 2nd night and it made a huge difference to us.