All About TICKETS & Upgrades

Discussion in 'Theme Parks Attractions and Strategies' started by Robo, Jan 10, 2017.

  1. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    Yes.
    If an AP is "renewed" it DOES retain the original anniversary date of the AP being renewed.

    So, that AP anniversary date would be on a different day than when the OP's new "Theme Park Ticket**" is first used.


    ------------------------

    ** Could there even BE a more confusing NAME for these current new tickets?!?
    "Theme Park Ticket..." Really?
    What were they thinking?
     
    Last edited: Nov 4, 2018
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  2. PolyRob

    PolyRob DIS Veteran

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    Thanks!

    So I assume if upgraded, the Premier Passport would retain the WDW expiration date for both WDW and DL. Do you know if I would still be able to get a WDW AP renewal discount for the year afterward if I want to go back to a WDW Platinum Pass? Also, would I be able to do the upgrade at DL Guest Relations from a WDW AP? I am thinking it would make sense to handle it there since there isn't as much pre-arrival planning requiring tickets.
     
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  4. gracelrm

    gracelrm <font color=teal>Wow - you learn something new eve

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    I guess this has been asked and answered, but I can’t find the answer. We have a trip planned for June 2019. My son, who recently graduated from college, has not found a permanent job in his field yet. He is planning on going with us, but should he have a job that doesn’t allow him vacation time, this would complicate matters. We typically get the kid’s tickets from UCT. If we get him a date specific ticket and he can’t go, then we can apply his ticket to the purchase of another ticket- but not the amount we paid, but the amount UCT paid? So we would lose money! And we don’t have any future trips planned so no idea how long it would be before we could recoup the ticket. Are we better off just purchasing a ticket direct from Disney for him? Even though it would be more expensive, we would get the full amount applied to a future ticket purchase.

    Am I understanding all of this correctly?
     
  5. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    1. If you upgrade, the new AP would retain the sam expiration date as the AP from which you upgraded.
    2. You would.
    3. Yes. (Although from past posts, it seems that WDW Guest Relations can handle these with fewer "difficulties.")
     
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  6. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    1. Yes.
    2. Nope. That's never been the case.
    3. Nope. That's never been the case. (Did you read that info somewhere?)
    4. Nope.
    5. You can, but not because of any potential "loss" by buying from UT.
    6. You'd get the same amount (same price) applied in the future upgrade from the UT ticket as if you'd bought
    the same kind of ticket from Disney.

    To see the amount a guest would be allowed for a specific ticket, check very carefully the
    information about upgrading found in the Ticket Sticky HERE.
    The amount shown (for the kind of ticket that was purchased on a given date) should be the amount allowed for an expired ticket being "upgraded" to a ticket at a future date.
     
    Last edited: Nov 4, 2018
  7. SuperJ

    SuperJ Not born, but mostly raised in Disney

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    Discovered a new issue with the new ticket system today. Make sure you're reading and doing the math!!! We originally purchased tickets to MVMCP and one 1-day, 1-park tickets, intending to upgrade to more if we decided/depending what ADRs we could get. The day for the regular ticket was a Tuesday. We're doing MVMCP on Thursday - we need a day in between parks to allow everyone, especially 80+ grandma, to recover. We decided to add Saturday after getting an ADR that we were unsuccessful on in the past. I went to upgrade the tickets to add a day online, but neither the app nor the website was working (seems to be a common theme) so I called. I spoke with a cast member, told her we wanted to add a day so we could go on Saturday, she told me what the extra charge would be and said the day was added. About an hour later, when the website decided it was working again, I logged in to get fast passes. It told me the now two-day ticket wasn't valid for Saturday. Confused, I called back.

    This time, the ticketing CM said that they did add the second day, but, because the ticket started on a Tuesday, it was only good through Friday. I asked why and said I thought all tickets were valid from 14 days of the first use. She said that was the old rule and, under the new system, tickets may be good for less time depending on start date and what the days around it cost. She said the ticket would only be good for the days that cost the same, consecutively, (wed/thurs/fri) and then expire before the price increased (saturday's slightly higher). I said that isn't what the website said and she said, because I only bought a one-day ticket online, I wouldn't have seen the warning about expiration dates. I asked why the CM on the phone didn't tell me and that none of this made sense because I can't be the only person that wants to go on a weekday and a Saturday but skip some days in between. They explained again it was a new system. They put me on hold forever. When they came back, they said the only way they could make the tickets work for Saturday was for me to upgrade to make them "flex" tickets and then they would be good for 14 days from first use, regardless of the price on other days. I asked if that would cost more. They put me on hold again.

    While on hold, I tried the website again, which was working finally, and ran the cost of upgrading a two-day ticket to "flex" or buying separate sets of 1-day, 1-park tickets for Tuesday and Saturday. The flex was actually more expensive (about $10). When they came back on, I explained this. They were surprised. They agreed I shouldn't be effectively penalized for the way this happened, but said they couldn't do anything with their computer systems. They transferred me to guest services.

    Enter guest services. They said they couldn't do anything but allow me to pay for the flex upgrade. I offered three potential solutions - 1. upgrade to flex but only equal to the cost of what it would be to purchase the tickets separately; 2. cancel the current two-day tickets and I would just proceed with buying separate 1-day tickets; 3. i would pay flex, but they could issue me a giftcard for the amount it was over the cost of buying the tickets separately. They put me on hold. When they came back, they said there was nothing they could do and I could try e-mailing guest services "with all the math written out" but it wasn't clear I'd even get a response prior to leaving for my trip (about a week away) or that they'd be able to help. They said I could visit guest services when I arrive, but that means 1. taking vacation time to try to fix this and 2. no ability to make fastpass reservations before I get to FL. Very, very frustrating. I've sent the e-mail, but I don't see this resolving itself before I get there.

    Just posting this as a warning to everyone about the difficulties of the new system (even when you think you're doing everything right, you're wrong) and the importance of math! The cost difference seemed to surprise even the CMs. Also, for those of you trying to upgrade older tickets, beware the expiration time frames may be shorter than 14 days!!!! Not even being able to have a 2-day ticket good for 2 days in less than a 7 day period just seems a bit absurd. This was the thing that was the biggest surprise to me and I don't think was clearly explained as part of the changes. And clearly the CM I first spoke to didn't know either, as she didn't warn me or indicate that the tickets wouldn't be valid for Saturday.

    Maybe some of this will work itself out in time but, beware the pitfalls. And definitely, definitely, check price of the flex upgrade vs. just buying the additional day(s) as a separate ticket. I think in most cases it would work out to be cheaper, but not all.
     
  8. gracelrm

    gracelrm <font color=teal>Wow - you learn something new eve

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    Robo - I read a lot about the new tickets before I posted this. But I think I saw it at the top of this thread, somewhere. I'll go back on the device I was using and see if I can find it in my history. It very specifically said WDW would only apply the amount they received from a discount vendor to the cost. It surprised me because I had never heard of that before, but I thought it must have been part of the "new ticket" changes. I'll look for it and get back to you.
     
  9. lanejudy

    lanejudy Moderator Moderator

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    @SuperJ The new tickets do have a limited use window, typically 2-4 days longer than the number of ticket days. A 2-day ticket must be used in a 4-day window. (The CM was incorrect about “same price” days.) So, yes, this may be an issue for some folks who plan few days in the parks with a longer stay.

    Your options are to plan your park days within that shorter window. Or add the “flexible” option which does give you the 14-days-from-first-use like old tickets. The cost of that option varies based on date and ticket length.

    Sorry you got caught in that unawares! Enjoy your vacation!
     
  10. SuperJ

    SuperJ Not born, but mostly raised in Disney

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    Thanks. I think the issue, for me, is that the rules weren't explained over the phone before I paid for the tickets and, had the website been working and I'd tried to upgrade there as planned, I could've seen the dates didn't work. And because of those issues, and because of the non-sensical nature of the pricing structure in this case, I shouldn't be forced to spend MORE to upgrade to flex than what the price would be to purchase each day separately as single-day tickets (what is supposed to be the highest price point). I'm hoping Disney can rectify that because, right now, I have a day I can't use (the other days in the tue-fri window don't work because one is the christmas party and we already have other plans on the other days. that's why I made sure when on the phone to state I wanted the second day for saturday) and no ability to get fast passes for the day I want them.
     
  11. PolyRob

    PolyRob DIS Veteran

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    Thank you for all of your help :)
     
  12. Missyrose

    Missyrose DIS Veteran

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    Then why isn't the second set of single-day tickets your solution?
     
  13. PolyRob

    PolyRob DIS Veteran

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    I think it is, but the initial CM and GR on the phone refused to refund the change from the 1-day ticket to the 2-day ticket back to the original form of payment or Disney gift card.
     
  14. SuperJ

    SuperJ Not born, but mostly raised in Disney

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    That’s correct.
     
  15. DizneyLizzy

    DizneyLizzy DIS Veteran

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    I just want to make super certain before I tap my band tomorrow.

    I have a 10 day non-exp park hopper ticket listed first in my MDE account with 7 theme park days left. I also have a plain old 1 day water park ticket that I bought yesterday. I am going to a water park tomorrow. Do I need to have guest relations at typhoon lagoon re-prioritize my tickets before I tap into the water park? Or is it impossible to take away a theme park entitlement at a water park?
     
  16. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    1. No.
    2. Impossible.
     
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  17. SuperJ

    SuperJ Not born, but mostly raised in Disney

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    Finally got this resolved. Today a supervisor called, apologized for the incorrect information I was given, explained that the expiration dates should've been explained over the phone and the tickets not sold without confirming both the dates I wanted and that the tickets were valid for those dates. We got the tickets adjusted. He said he would circle back the correct CMs and make sure this point is re-emphasized in their training. But I'd still recommend everyone do their homework. Seems like Disney still has to some work to do in figuring out the new system themselves!
     
  18. PolyRob

    PolyRob DIS Veteran

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    Glad it was resolved to your satisfaction!
     
  19. wishicouldgomoreofte

    wishicouldgomoreofte Mouseketeer

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    My AP expires 7/28/19. Does that mean 7/27/19 is my last park day, or 7/28/19 is my last park day?
    Thanks in advance.
     
  20. Robo

    Robo 1971 Castle in the Hub: Your lights are on!

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    End of the day on 7/28/19.
     
  21. NMK62303

    NMK62303 DIS Veteran

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    Hi all - looking for help thinking through a ticket question. Have 4 day PH tickets linked to MDE, bought from UT pre-date based pricing. Plan was to use and then on first day after entering parks to upgrade to AP. Have decided to possibly extend our trip by 2 days. (12/28/18-1/2/19). FP's already booked for 12/28-31. Trying to figure out how to book FP's for 1/1 and 1/2. Should I purchase 2 day tickets from Disney to be able to book those 2 days of FP's? And if so, how would I be able to be sure that I first use and upgrade the UT 4 day PH's and then be able to combine the 2 day Disney tickets into the AP? Or should I just book 4 days of FP's for now and take what we can get on the other two after I upgrade the 4 day PH's into an AP? (in other words the day I upgrade I could book those other two days, with whatever is left, would just pick two days for now to book later).

    Thanks in advance for helping me think through this!
     

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