Can anyone tell me what the policy is at Aulani for using the facilities there on check out day? We are considering a flight that doesn't leave until late the night of check out. We would like to have one "extra" day there. Can we drop off our bags at bell services and enjoy the resort for one last day? And if so, is there a place to clean up/change before we head out?
TIA
The day prior to us leaving Aulani my wife and I went to check out the Luana Lounge as previously mentioned above. We went in and we were shocked. The room was loud with kids, totally full and hardly any place to sit. We wondered what would happen if we found it the same way the next day when we were scheduled to check out. We went to the front desk and asked to talk to a supervisor. What happened next blew us away.
After explaining to the supervisor that if tomorrows activity in the Luana Lounge was like today we certainly wouldn't find it very acceptable. We noted there was something like a dozen families in that room. He said to please wait a minute and he would be right back. He soon returned and said to us that he had arranged for us to use a "hotel room" instead of the Luana Lounge. My jaw was on the floor. I told him that this certainly is the Disney way to provide services beyond the level of expectations. We indicated how much we appreciated his offer.
The next day we checked out at 11am and went again to the front desk. Sure enough they had two new door keys for us. We went to the room and it was a very nice hotel room. We took our luggage with us and we changed into our swim wear. We enjoyed a full afternoon at the pools until we needed to leave to get ready for our red eye flight back home.
We found this totally unexpected, as you could imagine. But this as in everything else we experienced at Aulani was 5 stars and then some. I have told everyone I talk to about Aulani that they know customer service better at Aulani better than at Walt Disney World. Every aspect of our stay was better than our expectations at every since level. This post check out experience was just so unexpected.
I hesitated to share this online because it may be abused. But after seeing this thread I decided to share my experiences but hoping people use good judgement if the Luana Lounge was found unacceptable.
Disney certainly understood and provided a great alternative to the Luana Lounge. To those who have not been to Aulani yet, you have a wonderful experience to have, just waiting for you. We have told people our trip to Aulani was the best vacation we ever had. Now you see one example why.
Cheers
