GeneralTso
DIS Veteran
- Joined
- Aug 28, 2009
I have **always** experienced cast members to be helpful, nice and generally cool people. Both at Disneyland and WDW.
This past trip to DL has me shaking my head. I wonder if there's a whole new batch of employees or a new less intensive training program for them.
The worst was at the Haunted Mansion merchandise event at the Disneyland Hotel. Three (!!) different people told us there was no extra photo op other than the flowy sheet windows as you entered. We were event directed to speak to a lead in a white shirt. She told us anyone in a white shirt could help us. Not so. "Lead" had no idea what I was talking about. This went on for quite some time as they could not find anyone who knew where this stuff was located inside the hotel. I showed them pictures that people were posting on Instagram. It was really strange.
I won't go on and on, but suffice it to say that a few more CMs in both parks were really confused and straight up said "I don't know" and left it at that. It's not like I have a lot of dumb questions, we are seasoned park folks. After a few times it becomes abundantly clear that staff is not trained like they used to be.
No one was rude or obnoxious, just clueless and straight up said they had no idea, please ask someone else. That's new for Disney.
This past trip to DL has me shaking my head. I wonder if there's a whole new batch of employees or a new less intensive training program for them.
The worst was at the Haunted Mansion merchandise event at the Disneyland Hotel. Three (!!) different people told us there was no extra photo op other than the flowy sheet windows as you entered. We were event directed to speak to a lead in a white shirt. She told us anyone in a white shirt could help us. Not so. "Lead" had no idea what I was talking about. This went on for quite some time as they could not find anyone who knew where this stuff was located inside the hotel. I showed them pictures that people were posting on Instagram. It was really strange.
I won't go on and on, but suffice it to say that a few more CMs in both parks were really confused and straight up said "I don't know" and left it at that. It's not like I have a lot of dumb questions, we are seasoned park folks. After a few times it becomes abundantly clear that staff is not trained like they used to be.
No one was rude or obnoxious, just clueless and straight up said they had no idea, please ask someone else. That's new for Disney.