Received this response today:
First and foremost, we apologize for the continued delays. The process of refunding the Disney participants is not a simple one as there are multiple parties involved. Each one of these parties have been grossly overwhelmed with cancellation and refund requests as a result of the pandemic. We assure you that the delay is not intentional and that the refund is forthcoming. Global Secutive has kept detailed records of the refund requests and your request has been well received and documented.
In closing, we ask that you please consider the extenuating circumstances surrounding the global pandemic as we ask for your continued understanding and patience. We will issue your refund as soon as possible.