I am listening to a PBS program that is doing a piece on Carnival Cruise Line. I have never cruised, so I don't know where they rank. However the president of the line made this statement.
"It is not enough to meet the expectation of the customer, but to exceed them." Words may not be exact, but that is what he meant.
This is his formula to be at the top of the cruise industry.
Do you think this is or has been Disney's goal?
"It is not enough to meet the expectation of the customer, but to exceed them." Words may not be exact, but that is what he meant.
This is his formula to be at the top of the cruise industry.
Do you think this is or has been Disney's goal?