I'm having this same issue. What did support tell you? I haven't contacted them yet.I'm on android. I finally figured out how to get to my emojis(it's a pain) but they keep disappearing. All that stay are Mickey. I have an email into support. They told me a bunch of things to try but still no luck. Just wondering if anyone else has the same issue. In one person's review they said they disappear if you do a task kill(which ironically is something they tell you to do to fix the app). Just wondering if anyone else is having the same problem.