I had a problem like this a month ago... are you sure it’s not just the hold music isn’t working? That was the problem for me, I had complete silence for ten minutes, but then it was answered.
Could well have been my issue @Pooh's-Honey-Pot as I gave up after about 5 minutes of silence before ringing back and trying a different option.I had a problem like this a month ago... are you sure it’s not just the hold music isn’t working? That was the problem for me, I had complete silence for ten minutes, but then it was answered.