We got back from YC CL on Saturday and it was fantastic! I'm not sure how we will ever go back to a regular stay. The convenience of the lounge can't be beat. Just the money saved on breakfast made it worth it for us! I will say though that our stay kind of got off to a strange start...
On the magical express bus we received a room ready text (around 11:30am) and we were thrilled since we wanted to change in the privacy of our own room and get out to Hollywood Studios as soon as possible. We got to YC, went to the elevator and our bands wouldn't work for the 5th floor. Reader flashed green, then wouldn't light up the 5th floor button. Understandable that it maybe wouldn't work yet so we got on quite a long line at the front desk to speak with someone. Finally we explain the issue, and honestly she didn't quite understand what it was which was confusing. But then she checked our bands, said we are all set and we should go give it another shot. Another CM also mentions that they are having problems with one of the elevators' reader not working so it might just be that. Seems odd there is no signage of that, but it's ok! Then we go call another elevator, a different one comes and we get in, try our band, and it works! We head up, making several stops along the way..4th floor door closes, number changes to 5...then the elevator stops and goes down to 3rd floor? We ended up trying this elevator several times and we had no luck getting up to the 5th floor even though the button was pushed and it was seemingly headed that way. It was honestly a little scary when doors just close and leave you there with no buttons pushed.
We go back to the front desk and the CM who helped us is not there. Finally we get help, one CM is apologetic, but still for some reason didn't understand our problem? They check our access and like yes, I understand that our bands should work, but we have been trying to get to our room for like 45 minutes at this point!! He ends up taking us in the one that won't go to the 5th floor at all and as expected it doesn't work. So we switch to the other elevator which ends up working with his card. And he casually mentions that only 2 elevators out of 4 are actually operational anyway, and it seems like we cannot use neither one. He tells us to request an escort from the front desk when we need to go up which is fine I guess, if not very inconvenient.
Later on when returning, our bands still would not work, but luckily a CM was already on the elevator and could help us. And at that point she said there was only one operational elevator. Someone else on the elevator asked her about stairs and she was like "oh they're around, but its not close by." When they are having so many elevator issues, you would think stair access would be clearly offered?
Before going back out again that night we told a CL CM about our earlier issue and he was very kind, checked our bands once again and said regardless of the elevator issues, our bands should finally work because they have found even though it says access is granted, sometimes it takes a couple hours for it to actually work. A very straight to the point answer, and he was right. Our bands finally worked when we returned around 11pm (still seemed to be only one elevator, though it was back to two the next day.)
I hope it doesn't seem like I'm unnecessarily complaining or something, but it was very annoying to deal with this issue immediately upon arrival and it seemed like no one could explain it to us. We did enjoy the rest of our trip though and we would return. But I can't say I would be too confident in the front desk CMs to help us with an issue.
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BWI CL FOOD vs. RPC/SL CL FOOD
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