I'd go online and request one. Since you said "We purchased", know that your DH will have to log on to his Website account himself to request his. Unless things have recently changed, you can't do it for him. He might be able to do it by calling. When I tried to call for my DH, it never worked. I was a bit irritated since he never signed up for an online account and I have always managed our DVC contracts. Turned out to be a lot of hassle since he has very little patience for computer stuff, but we finally got it done. Of course, I had to actually set up his account, pick the password and order the card anyway, LOL, so I don't know what the purpose of each of us having a log-in was, but if it was a "security" measure, it didn't work!