DVC Phone Survey

[vascubaguy]

I just called MS and was selected to participate in a telephone survey. The survey asked some satisfaction questions related to my experience for that call and the CM that I spoke with. There were a few other satisfaction questions as well.

However, the final question asked How I would prefer to make reservations in the future: Phone, Fax, Email, or Internet. (Of course my selection was Internet)

They are obviously listening.

 

[CarolMN]

I just called MS and was selected to participate in a telephone survey. The survey asked some satisfaction questions related to my experience for that call and the CM that I spoke with. There were a few other satisfaction questions as well.

However, the final question asked How I would prefer to make reservations in the future: Phone, Fax, Email, or Internet. (Of course my selection was Internet)

They are obviously listening.

That survey has been around for quite some time - as has that particular question. I think they are too good at listening and not good enough at actually implementing, LOL

Best wishes -

 

[vascubaguy]

Woah... and with all the calls I've made and that's the first time I've gotten "selected". I figured it was something new. Oh well...

Sometimes false hope is better than no hope at all!

 

[Laurajean1014]

Recently there was a survey group that gathered at BWI to show DVC's new on-line, fully automated internet system. It will provide, password protected, a full history of your points, on-line requests and confirmations.

I believe that it is nearly if not, completed. So, maybe they will roll it out in 2006! Someone is definitely listening!

 

[vascubaguy]

I heard they were at BCV too... maybe they'll make some big announcements at the annual meetings that are coming up!