Everything PhotoPass and Memory Maker

Discussion in 'Theme Parks Attractions and Strategies' started by Tomh, Feb 9, 2018.

  1. PinMan

    PinMan Mouseketeer

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    I have the pictures on my Disney app., Disney experience, But their protected , they didn’t go to her account where she has access threw her photo pass that she paid for . On mine I’d have to buy them , we were linked together and stayed together in a dvc 2 bedroom, my wife and I , my daughter, her husband and 2 granddaughters . Most of the pictures went to her account regardless who’s magic band was scanned. All four of them have a annual pass , me and the wife didn’t, there are some pictures I would like .Who would you put a call into ?
     
  2. CarolynFH

    CarolynFH DIS Veteran

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    She should probably fill out that form because the photos are missing from her account. That happened to me once — photos of DS & DGD appeared in his account but not mine (I had the MM entitlement). I used that online form to report that the photos were missing, and in a day or two they appeared in my account.
     
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  4. Tomh

    Tomh DIS Veteran

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    pens4821 gave you the perfect answer. Have your daughter fill out that form, and you should be good to go.
     
  5. Woodmnky

    Woodmnky DIS Veteran

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    I'm sure that this has been asked before, but I cannot figure out how to search the thread. We are going the last week of my AP. Do I still have 365 days to download the Photopass photos after the date they are taken or do I need to have them downloaded before my AP expires on the last day of our trip? Or if there is another magical number of days in this situation, please let me know as I don't want to lose the photos, but I also don't really want to rush into downloading them all while in the parks.
    Thank you for the help.
     
    Last edited: Nov 10, 2018 at 11:33 AM
  6. hiroMYhero

    hiroMYhero I'm satisfied with my care... Moderator

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    From the first post of this thread:
    Each photo you have taken will stay on the PhotoPass server for 45 days from the day it is taken.
     
  7. CarolynFH

    CarolynFH DIS Veteran

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    Our APs expired in April. All our photos remained until they were one year and 30 days old, even when that time came after our APs expired.
     
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  8. Woodmnky

    Woodmnky DIS Veteran

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    Also from the first post: For those whom have the Memory Maker as part of an Annual Pass, things work just a bit differently. You will be able to continue downloading your photos until they expire and are removed from the server just like with the normal Memory Maker. However, there are two important differences: First off, your first download doesn't start a 30 day timer for adding more photos. You can download as often as you like, and you can continue to add photos through the last day that your Annual Pass is valid for admission. The second difference is that your photos will not expire in 45 days, instead they expire in 365 days. That means that you have one full year to download any photos you have taken.


    I'm just trying to confirm that photos do not need to be downloaded before my AP expires and that all photos taken before my AP expires will still be eligible for free download for the next 365 days.
     
  9. hiroMYhero

    hiroMYhero I'm satisfied with my care... Moderator

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    The last photos that you take won’t remain for 365 days. They should remain for 45 days after the date they were taken.

    PhotoPass is a third-party entity and they recently made staffing cutbacks. Timelines should still be the same so you’ll be able to download within the 45 days after your AP expires. But, the PP stated it was only 30 days after expiration.
     
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  10. CarolynFH

    CarolynFH DIS Veteran

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    We didn’t have any photos taken on or near the expiration of our APs (last trip was in February and APs expired end of April), but after our APs expired I looked at our photos several times, and each one was labeled with an expiration date that was one year plus 30 days from when it was taken. For example, photos taken in August 2017 were available for download until September 2018.
     
  11. hiroMYhero

    hiroMYhero I'm satisfied with my care... Moderator

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    Thanks for clarifying! :)
     
  12. Tomh

    Tomh DIS Veteran

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    I do not believe this to be the case with a Memory Maker that is part of an Annual Pass.

    Thank you for this post. I have heard this now from multiple sources, and believe that this is the way the system works.

    I believe that one year, plus 30 days is what you will get. While I personally have not had an expired AP, I have read multiple first hand accounts of the one year and 30 day expiration. In addition, when I upgraded to an AP in August of 2018, photos that I had taken back in August of 2017, reappeared in my PhotoPass account, and were there, and available for me to download until September, one year and 30 days after they were taken.

    I don't believe this to be the case. I believe that all photos taken with the AP will live for one year plus 30 days, which is what CaolynFH gave a first hand accounting of above.
     
  13. ericar

    ericar Mouseketeer

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    How many Photopass Studios are there in WDW and do you need appointments to get pictures taken?
     
  14. erionm

    erionm DIS Veteran

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    The only PhotoPass Studio that I'm aware of is at Disney Springs and (AFAIK) they don't offer reservations.
     
  15. GOOFY D

    GOOFY D DIS Veteran

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    Is there anyway to have the most recent photos show first (i.e. sort) when opening MDE on a computer? It seems all of the current photos are last so you have to wait for all photos to load before seeing most current. And I cannot find a way to sort by date to make them first.
     
  16. caligirl stuck in va

    caligirl stuck in va Mouseketeer

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    Photopass Purchase questions! I have been trying for the past two days to purchase Adv Purch Memory Maker. I can select the item and it shows selected on screen, but when I click Next it tells me my cart is empty. Question 1: how else can i attempt to purchase? Question 2: IF i can't get an Adv Purch to go through (I cannot get a regular purchase to work either), at what point can I purchase the regular MM and have it include all of my trip photos? Our first day in the parks is Sun Nov 18 - wanted to use Photopass Studio at DS on Sat Nov 17....
     
  17. erionm

    erionm DIS Veteran

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    Try logging off before adding it to your cart. When you click check-out, it should prompt you to sign in. If that doesn't work, you might be able to purchase by phone by calling Disney.

    There is no waiting period if you purchase at full price ($199). You will have access to any unexpired photo that's already linked to your photopass account as well as any new photos taken.
     
  18. Tomh

    Tomh DIS Veteran

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    Phone may be your best bet for making the purchase. The Disney website is . . . challenging at times, and downright impossible at others.

    When you purchase the regular (full price) Memory Maker, it is active immediately, so any photo you have taken from that point on will be included, as well as any photo that is in your PhotoPass account at the time (photos stay in your account for 45 days) of the purchase.

    When you buy Memory Maker at the Advance price, it won't work for 3 days, so if you were to purchase Memory Maker Advance Purchase today (November 14) you would still be able to use it on Saturday the 17th. If you wait until Tomorrow (November the 15th) then you would not get photos taken on Saturday the 17th. In that case, you would have to buy the regular, full price Memory Maker.
     
  19. Cais

    Cais DIS Veteran

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    PhotoPass is not a third party entity. You might have it confused with Amazing Pictures which does photos for Universal and the “face in face” photos at the imagination pavilion, tattooine traders et al.
     
  20. Dan Murphy

    Dan Murphy We are family.

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  21. hiroMYhero

    hiroMYhero I'm satisfied with my care... Moderator

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    They are considered third-Party. Not covered by any union and easily changed out to an automated service.
     

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