I have had very mixed experiences here. I agree that the staff is the stand out feature of the property. I find the rooms extremely loud. A couple of times it has been loud enough that I wondered if someone was actually in my room talking. But I am not a motel person, so I am probably not the best judge. I did want to mention in case it is important to you that the rooms with 2 queens and a fold out chair/sofa. . . the fold out is really small. It is basically toddler bed sized but you can't use it for that because there are big gaps between the sides and back of the bed and the chair. If you need the three sleeping surfaces and can get a similar rate at the Springhill suites convention center, that is a much better experience. It includes breakfast (a good one) and the walk, although technically much longer, feels about the same to me because you don't have to cross harbor.