DemonLlama
DIS Veteran
- Joined
- Jun 27, 2000
I booked the bounceback free dining offer last Fall for this coming December.
When we go, it turns out that three of our six people are going to have active APs at the time.
The package include the park hopper tickets and in MDE say they are non-transferrable, so I can't move those to another "guest" at this point.
Has anyone done the package with someone on the reservation holding an AP and were able to "hold" the package park tickets for a later trip when the AP is no longer active?
Is this something we could get worked out at check-in at the resort? Or should we plan on going to Guest Services at a park to do so?
Or can it just not be done?
I posted an update in a reply below, but thought it might be less confusing if I copied and pasted here so it was easier to spot why I resurrected an old post:
So, here we are nearly 18 months later, thought this deserved an update.
After being on the phone for over two hours, we are stuck waiting on a call back from a fourth level management from when we started, having apparently wasted the cost of three 5 day park hopper tickets on a bounceback free dining offer when half of our party had annual passes at the time (Dec. 2017)
We saved them to use for the upcoming May 2019 graduation trip planned. We visited guest services in the Magic Kingdom during the December trip to verify we could bank these unused tickets for the three people who already possessed valid theme park admission. The CM moved the three hoppers to the three accounts I created in order to make certain they weren't activated at the turnstiles. (Tickety Person is on the friends and family list. As is Mrs. Tickety and Dr. Tickety. The CM was amused as she moved them over for later use.
When we went to move them over to the people on our hotel reservation for the upcoming trip, only one of them was "visible" on my name. I attempted to link up the other two, but every pending invitation was met with the error message and the phone number.
So we called today and two hours later, despite them admitting they can see the tickets and that they were never used, and that a CM in guest services had moved them for us to use at a later date, that none of them, even the one showing active under my name on MDE that allows me to play with fast pass reservations, are valid, all of them are expired, and, sorry everyone you asked about this assured you purchasing the package would allow you to save the admission not needed with three AP holders on the reservation.
We've escalated a 4th time at this point and are supposed to expect a call on Saturday after review.
I'd have cancelled the package if at any point I had been told I was throwing away $$$ on three 5 day park hoppers, but every time I inquired, it was "no problem" as long as they aren't activated at a turnstile for use.
If you review the replies, it turned out that yes, as soon as our park package started, we could transfer them (they had shown as non-transferrable prior) and yes, we had the MK CM do that for us to make sure it was working correctly.
And still, we're at the "sorry, they expired by the end of the vacation week" answer from Disney right now.
When we go, it turns out that three of our six people are going to have active APs at the time.
The package include the park hopper tickets and in MDE say they are non-transferrable, so I can't move those to another "guest" at this point.
Has anyone done the package with someone on the reservation holding an AP and were able to "hold" the package park tickets for a later trip when the AP is no longer active?
Is this something we could get worked out at check-in at the resort? Or should we plan on going to Guest Services at a park to do so?
Or can it just not be done?
I posted an update in a reply below, but thought it might be less confusing if I copied and pasted here so it was easier to spot why I resurrected an old post:
So, here we are nearly 18 months later, thought this deserved an update.
After being on the phone for over two hours, we are stuck waiting on a call back from a fourth level management from when we started, having apparently wasted the cost of three 5 day park hopper tickets on a bounceback free dining offer when half of our party had annual passes at the time (Dec. 2017)
We saved them to use for the upcoming May 2019 graduation trip planned. We visited guest services in the Magic Kingdom during the December trip to verify we could bank these unused tickets for the three people who already possessed valid theme park admission. The CM moved the three hoppers to the three accounts I created in order to make certain they weren't activated at the turnstiles. (Tickety Person is on the friends and family list. As is Mrs. Tickety and Dr. Tickety. The CM was amused as she moved them over for later use.
When we went to move them over to the people on our hotel reservation for the upcoming trip, only one of them was "visible" on my name. I attempted to link up the other two, but every pending invitation was met with the error message and the phone number.
So we called today and two hours later, despite them admitting they can see the tickets and that they were never used, and that a CM in guest services had moved them for us to use at a later date, that none of them, even the one showing active under my name on MDE that allows me to play with fast pass reservations, are valid, all of them are expired, and, sorry everyone you asked about this assured you purchasing the package would allow you to save the admission not needed with three AP holders on the reservation.
We've escalated a 4th time at this point and are supposed to expect a call on Saturday after review.
I'd have cancelled the package if at any point I had been told I was throwing away $$$ on three 5 day park hoppers, but every time I inquired, it was "no problem" as long as they aren't activated at a turnstile for use.
If you review the replies, it turned out that yes, as soon as our park package started, we could transfer them (they had shown as non-transferrable prior) and yes, we had the MK CM do that for us to make sure it was working correctly.
And still, we're at the "sorry, they expired by the end of the vacation week" answer from Disney right now.
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