I was at Seaworld on Sunday with my wife and three children and wanted to share some info for others who are planning visits (short version: don't trust online schedule and don't assume things will be open as advertised). To be clear, we all really enjoyed nearly everything we were able to see and do there. Unfortunately, we were able to see and do much less than we hoped.
As background, we were unable to get to the park until after lunch, so we needed all the time we could get - and should have had enough with the park scheduled to close at 10pm.
First, on Saturday (the day before), I used the online schedule to plan out the day. When we got to the park, important things had changed. Most notably, one of the later ice skating shows was gone, and the killer whale Miracles show was moved an hour earlier to where it overlapped with other things.
Second, we arrived at the final Pets Ahoy show two minutes late and were refused entrance. We were late so it was our fault, but it was extremely disappointing - there were no later shows, and we missed the earlier ones because they overlapped with other shows that weren't repeated later. I never got inside the theater so I don't know whether it actually would have made a difference if we went in two minutes late, but, regardless, FYI to everyone: zero tolerance at Pets Ahoy for lateness. We also missed the sea lion show because of how the shows overlap and end around 5p-7p.
Third, and worst of all: They announced they were closing at 9pm instead of 10pm around 7pm or so, and said it was because of weather. The weather had been awful most of the day, but nothing had to be canceled or delayed because of the rain - and it had actually cleared for a while before they made this announcement and was mostly clear after. A guest services rep was kind enough to not BS me: she admitted that they did this because attendance had dropped below a certain number and it wasn't worth it anymore for them to leave the park open. This is completely indefensible.
This announcement cascaded across the park. Shows like Miracles were canceled. Nearly everything along the pathways between rides/theaters seemed to shut down immediately. Voyagers closed at 8pm or earlier when it should have been open until 9pm, as did all but one of the restaurants -- this directly impacted the value of our all day dining plans. I had planned to deal with PhotoKey later in the day (we did a Dolphin Up Close earlier), but once the announcement was made, all the kiosks closed and I couldn't do anything and lost the chance to get the photos (I'd love to be corrected because I still have the card, but it seems like they are gone if an acocunt isn't created onsite that day).
Two other annoyances. First, something malfunctioned at Infinity Falls while we were on the line and we had to wait around 30 minutes without receiving any updates or explanations. Second, I needed to move our Dolphin Up Close tickets from 3:30p to 1:45p; I called Seaworld early that morning and had to deal with a representative who insisted it would cost me $178 to make that change because they could only cancel/rebook and I had Black Friday prices that couldn't be replicated. Eventually they recognized how insane this was and made the change, but not without a lot of wasted time and a lot of self-praise at how they were doing me a favor by making exceptions.
I expressed my frustations at guest services at the end of the night and, to their credit, they gave us passes for entrance and all day dining for a future visit within a year. We aren't local and won't be back within a year, so it will probably be worthless, but the rep was polite and up front and I expected much less.
Again, we all loved what we were able to see and do - I do recommend the park. I wish our schedules allowed us to get there earlier or on another day, or that they simply would have followed their advertised schedule, but such is life.
As background, we were unable to get to the park until after lunch, so we needed all the time we could get - and should have had enough with the park scheduled to close at 10pm.
First, on Saturday (the day before), I used the online schedule to plan out the day. When we got to the park, important things had changed. Most notably, one of the later ice skating shows was gone, and the killer whale Miracles show was moved an hour earlier to where it overlapped with other things.
Second, we arrived at the final Pets Ahoy show two minutes late and were refused entrance. We were late so it was our fault, but it was extremely disappointing - there were no later shows, and we missed the earlier ones because they overlapped with other shows that weren't repeated later. I never got inside the theater so I don't know whether it actually would have made a difference if we went in two minutes late, but, regardless, FYI to everyone: zero tolerance at Pets Ahoy for lateness. We also missed the sea lion show because of how the shows overlap and end around 5p-7p.
Third, and worst of all: They announced they were closing at 9pm instead of 10pm around 7pm or so, and said it was because of weather. The weather had been awful most of the day, but nothing had to be canceled or delayed because of the rain - and it had actually cleared for a while before they made this announcement and was mostly clear after. A guest services rep was kind enough to not BS me: she admitted that they did this because attendance had dropped below a certain number and it wasn't worth it anymore for them to leave the park open. This is completely indefensible.
This announcement cascaded across the park. Shows like Miracles were canceled. Nearly everything along the pathways between rides/theaters seemed to shut down immediately. Voyagers closed at 8pm or earlier when it should have been open until 9pm, as did all but one of the restaurants -- this directly impacted the value of our all day dining plans. I had planned to deal with PhotoKey later in the day (we did a Dolphin Up Close earlier), but once the announcement was made, all the kiosks closed and I couldn't do anything and lost the chance to get the photos (I'd love to be corrected because I still have the card, but it seems like they are gone if an acocunt isn't created onsite that day).
Two other annoyances. First, something malfunctioned at Infinity Falls while we were on the line and we had to wait around 30 minutes without receiving any updates or explanations. Second, I needed to move our Dolphin Up Close tickets from 3:30p to 1:45p; I called Seaworld early that morning and had to deal with a representative who insisted it would cost me $178 to make that change because they could only cancel/rebook and I had Black Friday prices that couldn't be replicated. Eventually they recognized how insane this was and made the change, but not without a lot of wasted time and a lot of self-praise at how they were doing me a favor by making exceptions.
I expressed my frustations at guest services at the end of the night and, to their credit, they gave us passes for entrance and all day dining for a future visit within a year. We aren't local and won't be back within a year, so it will probably be worthless, but the rep was polite and up front and I expected much less.
Again, we all loved what we were able to see and do - I do recommend the park. I wish our schedules allowed us to get there earlier or on another day, or that they simply would have followed their advertised schedule, but such is life.