Has anyone else had issues with their Disney Store orders?

[srdavidson]

The last 3 out of 4 orders I have made online at the Disney Store have had shipping issues. I will get the email stating "the label has been created" or "ready for shipment" but it never "ships". I usually wait 10-14 days to contact customer service and they have always been good about sending a replacement. One order had to be re-shipped twice before I finally got it.

Is this a common problem recently or am I just having bad luck???

 

[AJollyHoliday]

I've ordered recently and this did not happen. There customer service is of course good, but it is tough if you are relying on this as a gift.