The answer to the question in this thread's title, "
Has anyone gotten wheelchair assistance from DME to their gate?" seems to be -- not really. Certainly, not good wheelchair assistance.
I actually came here tonight to ask about this very issue. I asked about this on this board five years ago. No one back then seemed to have had a satisfactory experience with wheelchair assistance when arriving at the airport via DME. I was hoping things had improved.
But before coming here this evening, I called DME. I had an extremely frustrating experience with them. The CS Rep, and her supervisor, kept saying "There will be skycaps at the DME drop off." When I repeatedly said, "There are
NO skycaps near the DME drop-off," the supervisor hung up on me. Sheesh, I hope that was a Mears employee, and not a Disney employee.
Yeah, the issue is that there are no porters anywhere near where DME drops you off.
Exactly. DME will tell you to talk to the first skycap you see. But, unless you can walk quite a distance, you won't see any skycaps.
Twice, I have tried using DME to the airport. Both times, DME said it would be fine. But both times, it didn't work at all, leaving me stranded in my wheelchair until some kindly passerby helped me out. Last time, I sat stranded so long that I was afraid I'd miss my flight, and started calling out, "Can anyone help me?" Eventually, some Delta pilots came over and were shocked to learn that Disney had stranded me. They brought me to departures. (And I wasn't even flying Delta.)
I have spoken to Southwest about this, and they say airport regulations forbid them from stationing skycaps in the DME area, because that area belongs to Mears. Airlines provide wheelchair assistance from
departures, and DME drops you off nowhere near departures.
I have heard that if you tell DME you need a bus with a wheelchair lift, that will alert DME to contact someone at the airport to assist you. But, when I just talked to DME tonight, they acted as if they had never heard of that. I have also heard that there is a Disney Disability team that can sometimes help out. But, no one seems to have their phone number. The DME reps I spoke to tonight said no such team exists.
I did some calling around, and found out that you can call the Orlando Airport's central paging number, 407-825-2000, and ask them to connect you to your airline's skycap service. I have also found out the direct number for Southwest's skycaps, 407-825-7487. I hope those numbers will work. Calling your airline's national reservations number won't work; I've tried that.
Bear in mind that the bus parking lot is often extremely loud. So, if there is no one in your party who can walk a ways into the building, you may be better off calling from your cell phone while you are still seated on the parked bus.
I am about to go on my first solo trip to Disney in years, and am very anxious about whether things will work out. (Last time, I fell and badly broke my shoulder.) I was supposed to go tomorrow, but today, I postponed my trip for two days. (Even though I can't get a refund on the first two nights' hotel.) I just feel like I need more time to prepare. Boy, that conversation I had with DME is
not helping. I could use some encouragement for this trip.