We had a terrible experience at POR. In fact, we booked the intimate wedding package through Disney's fairy tale weddings department and stayed at POR. In our reservation, it stated that we were doing an "intimate wedding package" and that we wanted a king-size bed. We mentioned at check-in that we were there for our wedding - and considering that they had to go get our gift from the backroom upon check-in, they most certainly knew we were there for our wedding & honeymoon.
We were sent off to our room to discover that we had a great view of the large parking lot at the complete opposite end of the resort. We called and asked for another room, and they then sent us off with the bell man to the other room. When we were opening the door on the 2nd room, the mechanical contraption at the top of the door broke free from the frame and was just hanging there. We told the bell man and he sheepishly walked away saying he'd call maintenance. Then I went to use the bathroom, but the toilet refused to flush. Then on top of all that, my mom tried calling us 3 times but every time I picked up the phone, it cut out on her. We finally called maintenance and explained the problems ourselves. Then we called management and they were not too apologetic.
It took the maintenance people 2 1/2 hours to fix everything. We had other problems at the resort that I won't go into detail, but I will never stay there again. And it's really sad that I chose this resort as my first WDW experience. We really don't know if we'll ever stay on-site again. There's really no "upgrades" at POR to be given, beyond a king-size room. Please don't expect any special treatment.