If your tix disappear from MDE, call IT !

[tinkerhon]

just a heads up - spent last hour on the phone with Disney tech - my ticket disappeared this morning from mde - still can't make FPS - that's a Disney glitch that they are aware of - as far as the ticket - according to disney, my account has too many identifiers - I have to make a new account after this trip - the ticket is there on their end but won't show up on my side and will not just reappear, so simply not MDE acting up

CM told me they are seeing ton of account s like this and people should call them

 

[Dug720]

What does "too many identifiers" even mean?

 

[sponica]

@tinkerhon I remember reading issues where basically there's too much stuff (ADRs, hotel stays, etc) accumulated by frequent goers in the past 5-6 years where MDE basically "breaks". I feel like it started happening last year with some AP holders.

 

[tinkerhon]

What does "too many identifiers" even mean?

That's a good question - she just said ( in a nice funny way) that I had a lot going on - it's a 15 day trip and MDE can't support all of the graphics

 

[bobbiwoz]

just a heads up - spent last hour on the phone with Disney tech - my ticket disappeared this morning from mde - still can't make FPS - that's a Disney glitch that they are aware of - as far as the ticket - according to disney, my account has too many identifiers - I have to make a new account after this trip - the ticket is there on their end but won't show up on my side and will not just reappear, so simply not MDE acting up

CM told me they are seeing ton of account s like this and people should call them

Yesterday I and Disney IT spent hours fixing the fact that my account had too many identifiers. It seems to be OK today, except that one ticket is labeled incorrectly....it’s non expiration. I have sent them the email back with that problem.

For years now, I could not get Magic Bands for my guests without calling and asking them ( the IT person) to order them. IT said I had too many listed as Family and Friends. I am DVC and AP holder.

 

[tinkerhon]

@tinkerhon I remember reading issues where basically there's too much stuff (ADRs, hotel stays, etc) accumulated by frequent goers in the past 5-6 years where MDE basically "breaks". I feel like it started happening last year with some AP holders.

Yep - that's us !

 

[Dug720]

@tinkerhon I remember reading issues where basically there's too much stuff (ADRs, hotel stays, etc) accumulated by frequent goers in the past 5-6 years where MDE basically "breaks". I feel like it started happening last year with some AP holders.

Why does it even hold onto that stuff? Once a trip is over, it's over. There's no need for MDE to be holding onto it! They should be working to fix that issue on their end - not requiring people to use (and in some cases create) new email addresses to make new accounts. That's just adding to the "identifiers" problem!

 

[sponica]

Why does it even hold onto that stuff? Once a trip is over, it's over. There's no need for MDE to be holding onto it! They should be working to fix that issue on their end - not requiring people to use (and in some cases create) new email addresses to make new accounts. That's just adding to the "identifiers" problem!

I just remember it popping up last year. You don't see it on the front end, but the back end retains EVERYTHING...probably for market research/customer profiles/etc.

 

[Floppy-Dee33]

It seems to be an issue for pretty much everyone so my guess is it will fix itself without every single person contacting IT.
Its something Disney has to do system wide.
And I know my tickets are there because When I log into my account I can see my sister's tickets but not mine and when I log into my sister's account I can see my tickets but not hers.
So basically I can see everyone's tickets.
I'll be holding off on calling for a while.

 

[tinkerhon]

It seems to be an issue for pretty much everyone so my guess is it will fix itself without every single person contacting IT.
Its something Disney has to do system wide.
And I know my tickets are there because When I log into my account I can see my sister's tickets but not mine and when I log into my sister's account I can see my tickets but not hers.
So basically I can see everyone's tickets.
I'll be holding off on calling for a while.

Totally agree ! Don't get me wrong, the CM I spoke with was extremely sweet, but her IT people seem to be feeding her "tech lingo" - the reason that I feel this way is because 1) it's has seemed a cause problems for a ton of people over the last few days 2) I haven't had problems in quite some time - and I haven't added or modified anything to my plans - so why, all of a sudden would I have too many "identifiers"? Out of the clear blue ? I'm thinking just another MDE glitch that hopefully will rectify itself soon !

 

[tinkerhon]

Why does it even hold onto that stuff? Once a trip is over, it's over. There's no need for MDE to be holding onto it! They should be working to fix that issue on their end - not requiring people to use (and in some cases create) new email addresses to make new accounts. That's just adding to the "identifiers" problem!

Totally agree !

 

[Floppy-Dee33]

And...Its fixed.
At least mine is.
I suggest people that were having issues check theirs now.

 

[AngiTN]

@tinkerhon I remember reading issues where basically there's too much stuff (ADRs, hotel stays, etc) accumulated by frequent goers in the past 5-6 years where MDE basically "breaks". I feel like it started happening last year with some AP holders.

Yep, I was one of the "early" problem folks.
First world problems I guess, to go to Disney so often you break your account, LOL

 

[ErinsMommy]

Yep, I was one of the "early" problem folks.
First world problems I guess, to go to Disney so often you break your account, LOL

Same here -- except for some reason my two accounts (the old one and the one I had to create in 2015) are still linked together and whenever I call they keep pulling up my "old" account and when I tell them no, they need the new account, it causes confusion.

 

[tinkerhon]

And...Its fixed.
At least mine is.
I suggest people that were having issues check theirs now.

mine still down and still can't modify/add FPs

 

[Floppy-Dee33]

mine still down and still can't modify/add FPs

Give it a bit.
That's kinda been my suggestion the last couple days lol.
Seems to work better than every person calling Disney.
They know there is a system wide issue and looks like they are starting to solve it.

 

[Patches Lee]

That's kind of odd they quote "too many identifiers". Mine has missing tickets, depends on if DH or myself login, but between us it's all there. This is only our 2nd trip first was 6 days, this one is 9 with FP everyday and 6 TS. There's only 3 of us so it's not like MDE is juggling a large group or multiple trips.

 

[Shellbells]

Yesterday only 1 or 2 of my tickets were showing up. Now all of them are
Mine seems to be fixed.

 

[JessicaW1234]

What is the IT phone number to call if this happens on my FP selection day?

 

[tinkerhon]

Latest from Disney IT - so, it seems like the ticket glitch was.fixed for many - mine still not showing on my MDE, but does show up on Disney side - once again they are blaming the " identifiers " although I haven't changed and/or added anything since the ticket disappeared - in addition, there are people that have taken one Disney trip that have been told the same thing ! Was told that anyone that had tickets missing should have seen their tickets reappear already - if not, they won't show up before your next trip - as far as the FP modify/add issue - the cm I spoke with couldn't even change anything from her own account - not just mine - she said Disney DOES accept the blame for this issue and they are working to fix it