I spoke to someone in guest services. The lady was very nice but said that only the member can call and ask for an accommodation but in her personal opinion she didn't think we would get anything because we were informed of the renovations and should not have booked the room if we didn't want the inconvenience. I told her that we booked months ago and were never informed. She said all owners were notified of the upcoming renovations and it was their responsibility to let the renters know. Unfortunately we were not apprised of this and now we are just simply left to deal with it.
I’d bet 100% your owner was not informed, I wasn’t. The ‘nice lady’ at guest services was flat out wrong, the hotel side may be assuming DVC notified the members - but that is incorrect.
I’ve said this before - but DVC is a Timeshare and occasional refurbs are to be expected. As an owner of a resort you know you’ll be staying at your resort for many years, so if one year you run into a refurb, you know that for the next several years you won’t.
Renting your points is not forbidden by DVC, but DVC owes renters zero. People rent points to save money - but there are disadvantages, one being DVC member services will only deal w/ members, and since our MFs pay for member services I don’t want the phone lines tied up w/ renters calling to complain - your contract with your owner should spell out whatever remedies you have, but even your owner can’t book you elsewhere if there’s no availability.
As a DVC owner I can say with 100% certainty I have never been informed. Thankfully the points I rented out for this year, everyone wanted to stay in Kidani so I hope my renters are happy!
I own at AKV and booked our late Nov. early Dec. Jambo stay right at 11 months. There was no notice on the member site, there was no notice attached to my membership. I have received no notice via email or snail mail. I’m still waiting for DVC notification. If I had known when I booked I would have booked savanna view for a few points more to assure my villa didn’t overlook the pool refurb. (I had the spare points) or possibly I’d have used my VGF points and stayed there instead this year.
How do room renovations affect one's stay? It's an honest question. I realize there may be construction sounds during the day (9am-dusk), but what else would be happening that is making so many of you want to switch resorts?
It sort of depends on what they are doing and where they are working. When they were refurbing BWV a couple of years ago the only thing I noticed was when they knocked on the door w/ new mattresses for the beds
.
I do hope they put in new mattresses on the sleep sofas during this refurb, the current ones at Jambo are awful. I hope they don’t remove the spa tubs, though, I’m quite fond of those
