Mickeynutty
DIS Veteran
- Joined
- Feb 7, 2012
First, I apologize for the asterisks. *My iPad puts them in when I post on the DIS.
I just checked in to Kidani and had a BAD experience. *What time is DVC room check - in? *As far as I know it is 4:00. *I got to Kidani at about 3:30. *It took almost 30 mins. to see a CM and check - in. *After he got my MB synced up, he said, "Your room will be ready between 4:00 and 5:00. *HUH???
I asked if he meant 4:00 and he said, "Rooms are ready between 4 and 5.
Sure enough, my room was not ready until 4:30. *I called Member Services and they connected me to a CM at Kidani. *He ALSO told me rooms do not have to be ready by 4:00 because they take longer to clean. *My second HUH???
I asked to speak with his supervisor. *That man called me in my room and FINALLY confirmed that yes, rooms are to be ready for check - in at 4:00. *He said he would speak to the two people who gave me incorrect info.
So far, I am not impressed with Kidani.
I just checked in to Kidani and had a BAD experience. *What time is DVC room check - in? *As far as I know it is 4:00. *I got to Kidani at about 3:30. *It took almost 30 mins. to see a CM and check - in. *After he got my MB synced up, he said, "Your room will be ready between 4:00 and 5:00. *HUH???
I asked if he meant 4:00 and he said, "Rooms are ready between 4 and 5.
Sure enough, my room was not ready until 4:30. *I called Member Services and they connected me to a CM at Kidani. *He ALSO told me rooms do not have to be ready by 4:00 because they take longer to clean. *My second HUH???
I asked to speak with his supervisor. *That man called me in my room and FINALLY confirmed that yes, rooms are to be ready for check - in at 4:00. *He said he would speak to the two people who gave me incorrect info.
So far, I am not impressed with Kidani.