there are two different laundry rooms one on the bottom floor of each tower. In January when we were there, there were a total of 3 washers working, all 12 dryers were working, it was ridiculous. One night there were multiple people waiting for each washer...and we went during a non-peak time, so you may need to be flexible-early morning or late night to get your laundry done.
Some of the employees did not know that DVC reservations get laundry tokens, so we had to ask for them and did get some attitude about it one morning.