Called Disney, was on hold 45 minutes... They are replacing my medium masks with large, that will ship at the end of this month. They are replacing my husband's large masks with extra large, that will ship at the "end of August" (no actual date given for either set). I asked if she could alter our second order, as it still shows as "processing". We both got Pixar on this order so all they need to do is make the medium an extra large, but she said it's too close to shipping and it was too late to alter it. I will have to call back when it arrives and go through this process again. She did offer the choice of refund, credit, or exchange.