Member website error - not allowing me to modify reservation (1/7/20 7:20pm)

[twinklebug]

Is this a glitch in my account or is anyone else also unable to pull up the window to modify a reservation? It keeps bringing me back to the home screen.

 

[Sandisw]

Someone posted this morning that it is. They called MS and got It done.

 

[JETSDAD]

Is this a glitch in my account or is anyone else also unable to pull up the window to modify a reservation? It keeps bringing me back to the home screen.

I wonder if it has anything to do with the issue that they've had today with 7 month bookings. The system isn't allowing 7 month bookings online that start August 7.....it says that the date is outside of the booking window even though it isn't. I am able to pull up a reservation to modify though (even though it won't actually allow it in the end).

 

[twinklebug]

Someone posted this morning that it is. They called MS and got It done.

Thank you, glad I'm not alone.

I was just now able to pull open my reservation to see what I want to change it to, and of course the option I had hoped for was gone. Those 11 month window days change in a heartbeat and odds are MS would miss out. I appreciate the website when it works

 

[twinklebug]

I wonder if it has anything to do with the issue that they've had today with 7 month bookings. The system isn't allowing 7 month bookings online that start August 7.....it says that the date is outside of the booking window even though it isn't. I am able to pull up a reservation to modify though (even though it won't actually allow it in the end).

Thanks for your reply - you spurred me to try again and it was working well enough to show me new search results. It wasn't getting that far before.

 

[nickcapp]

I'm having the same problem. Very frustrating as I'm trying to add days for my August BWV reservation. The glitch cost me a boardwalk view. Not very happy.

I was able to call and add the day, but for Garden/Pool. Looks like I'll be calling today and into next week as well unless they fix it. Still need 5 more nights!

 

[han22735]

I was having the same issue yesterday with it saying i was outside my 7 month window. It very frustrating. I had to call MS at 9 for them to modify for me. The rep said they haven't heard of any issues. I guess we will know in 3 minutes if it's fixed.

 

[han22735]

and nope...still not working...ughhhhhhh

 

[nickcapp]

Same here. I concur with your ughhhhhhh...

 

[han22735]

MS is aware of the issue....just another day with disney IT