crystalllize
Mouseketeer
- Joined
- Jan 17, 2010
Ember, I am so sorry for everything that you went through with your MK pictures and I completely understand your dissatisfaction with Disney and the way they handle complaints.
My DH and I were married last month and, to make a long story short, housekeeping at Bay Lake Tower came into our hotel room 3 hours before check-out and cleaned out our room, throwing out my cake topper, the top tier of our cake, and my bouquet. We were later presented with smashed boxes of cake and my bouquet (all having been removed from the garbage) but not before the housekeeper who was in the room stole the rhinestone cuffs from my flowers, which were never recovered.
Disney's solution was "oops, we're sorry" and wanted no part in replacing the items or providing any sort of compensation for damages. I'm still fighting with them about the situation and it's been nothing but a nightmare. I have been going to Disney since I was three and my family have been DVC members since 1992 and I am floored and beyond disappointed with the way that Disney has handled the situation!
Anyway, I just wanted you to know that you're not alone! I'm so sorry for everything you went through!
My DH and I were married last month and, to make a long story short, housekeeping at Bay Lake Tower came into our hotel room 3 hours before check-out and cleaned out our room, throwing out my cake topper, the top tier of our cake, and my bouquet. We were later presented with smashed boxes of cake and my bouquet (all having been removed from the garbage) but not before the housekeeper who was in the room stole the rhinestone cuffs from my flowers, which were never recovered.
Disney's solution was "oops, we're sorry" and wanted no part in replacing the items or providing any sort of compensation for damages. I'm still fighting with them about the situation and it's been nothing but a nightmare. I have been going to Disney since I was three and my family have been DVC members since 1992 and I am floored and beyond disappointed with the way that Disney has handled the situation!
Anyway, I just wanted you to know that you're not alone! I'm so sorry for everything you went through!