News Round Up 2019

adam.adbe

DIS Veteran
Joined
Aug 17, 2015
I hate the automation of calling not just at Disney but anywhere. I get that some questions you can be directed for but there should ALWAYS be an option to talk to a human.
AT&T's system is the worst I have encountered. If the robot can't understand the nature of your problem, it just announces "sorry I can't help" and hangs up. Mashing zero seems to just annoy it faster. It's hard to go from much above average to worse than Comcast in a single 'upgrade' but AT&T where ready for the challenge.
 
  • hertamaniac

    DIS Veteran
    Joined
    Feb 9, 2017
    DIsney does not want easy access from Disney Springs to the parks.
    Not sure about that. If DS can capture the dining revenue from theme park guests, perhaps that would justify a more "direct" transportation. Of course there's the position that once in the parks, then you should eat in the parks.
     

    hertamaniac

    DIS Veteran
    Joined
    Feb 9, 2017
    If I owned an eatery at DS, I would say that charging for parking would have a negative impact on my revenue. Locals would likely stop eating at DS. So if I owned an offsite eatery, then I would be pro charge for parking at DS.
     
  • Joined
    Oct 23, 2015
    AT&T's system is the worst I have encountered. If the robot can't understand the nature of your problem, it just announces "sorry I can't help" and hangs up. Mashing zero seems to just annoy it faster. It's hard to go from much above average to worse than Comcast in a single 'upgrade' but AT&T where ready for the challenge.
    We have U-Verse (and have been mostly satisfied with them) and one time my husband had to call due to a chewed through temp line (dang moles) and he got so frustrated with the prompts and having to say things only for it to not completely understand that he cussed over the phone...that got an immediate hangup from the automated system :o:o
     

    Brianstl

    Mouseketeer
    Joined
    Sep 8, 2019

    skier_pete

    DIsney-holics Anon
    Joined
    Aug 17, 2006
    They can fix that just by charging for parking at DS. :)... I mean they started charging for parking for their resort guests? Why not there. It is not uncommon for shopping centers with garages to charge for parking. They even have garages now to provide a nice convenient choke point to charge them.

    But .. ya .. that is a good point.
    There not going to start charging for parking at Disney Springs. They want to attract people there including locals. Charge $20 a car here and you immediately lose 40% of your business.
     
  • cranbiz

    DIS Veteran
    Joined
    May 4, 2004
    AT&T's system is the worst I have encountered. If the robot can't understand the nature of your problem, it just announces "sorry I can't help" and hangs up. Mashing zero seems to just annoy it faster. It's hard to go from much above average to worse than Comcast in a single 'upgrade' but AT&T where ready for the challenge.
    I found that when it wants to know why you are calling to say Representative or Agent. That will usually get you to a human. Not that getting a human always helps.
     
    Joined
    Oct 23, 2015
    They can fix that just by charging for parking at DS. :)... I mean they started charging for parking for their resort guests? Why not there. It is not uncommon for shopping centers with garages to charge for parking. They even have garages now to provide a nice convenient choke point to charge them.

    But .. ya .. that is a good point.
    I think with how DS is separated out from the parks there would probably be more pushback from guests and businesses and maybe more $ loss than anticipated.

    I can't say never will they charge though.
     

    TheMaxRebo

    DIS Veteran
    Joined
    Jan 12, 2008
    ugh, tried to book the Early Morning Magic for our upcoming trip (after the announced Cinderella special theming for it that convinced us to do it) - well it gave me an error on the website when I tried to book it BUT my credit card was charged (but no confirmation number or anything). I am not on the phone with Disney Dining but there is no option of "push X" for when there is an error online only 1) Cancelling within 24 hours, 2) party is too large to book online or 3) restaurant you want is not online ... and now in a 90 minute estimated hold
    well, finally spoke to someone - who said "well, there shouldn't be a charge if the reservation didn't go through" and I am just like "um, yeah, there shouldn't be - thus why I am calling". Also from their end they coudl not see any availability for the Early Morning Magic on the date I was looking for ... but I could still see it via My Disney Experience so they said "well, try again" - which I did, and it wen through this time! But charged me again, so I have a double charge to my credit card. She went to talk to a specialist and put me on hold who came back and said it's likely just a hold and should drop off after 24 hours and if not to call back. So, not the best use of 2 hours of my time today, but oh well.

    So just a note to everyone - if you call and they say no availability there may still be some and also to double check charges to your credit cards!
     

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