No DVC guide assigned

Discussion in 'DVC Member Services' started by FFMickey, Mar 11, 2019.


As a current DVC member, do you need a guide?

  1. Yes

    0 vote(s)
  2. Yes, but only if adding on

  3. No

  1. FFMickey

    FFMickey DVC Mousketeer

    Dec 23, 2013
    It looks like I don't have a guide assigned. When i purchased my last contract, the guide we were working with had retired by the end of the week we were there:confused3. We tried to to her to ask a question that we forgot when adding on our the CCV contract. Just asking out there, do I really need to find a guide and am I missing anything not having a guide assigned to me? If I should get one assigned, who do you guys recommend? Over the years, we've met with 3 guides and our last guide was great, but now retired.
  2. bumbershoot

    bumbershoot DIS Veteran

    Mar 5, 2007
    From my experience, I’m sure they’ll assign you one soon enough.

    When our guide left, another emailed us after awhile, letting us know he add our new one.
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  4. Matty B13

    Matty B13 DIS Veteran

    Jun 13, 2016
    Just call the general DVC sales number, and the first guide that picks up will be happy to be your new guide and answer any questions.

    After not getting good results on trying to get direct points from our current guide, I cold called the DVC sales phone number and got a new guide that was able to get me some direct points.

    KAT4DISNEY Glad to be a test subject

    Mar 17, 2008
    You likely have a new one assigned. That's what they usually do when someone leaves or retires.

    But guides is DVC speak for timeshare sales person. There seem to be some that do a bit more but it's just as likely MS can answer your question. Or maybe even people here. IMO - guides are only needed if you want to buy.
    bumbershoot and JETSDAD like this.
  6. cmwade77

    cmwade77 DIS Veteran

    Jul 1, 2005
    We still have our original guide assigned, but we rarely talk to him. He did call before our last trip to wish us a good trip, but that's about it.
  7. bumbershoot

    bumbershoot DIS Veteran

    Mar 5, 2007
    Funny you posted this yesterday. Shortly afterward I got two emails from my guide. One was sent in my last name, talking about adding on. One was in my ex husbands name, talking about becoming a new member (we had the deed changed for the membership to be mine during the divorce). Both to my email.

    I’ll probably have to contact him at some point about that. Amazing that one email is on those two mailing lists.
  8. Ecstatic Eeyore

    Ecstatic Eeyore Earning My Ears

    Jan 18, 2018
    Our guide just retired as well. A few days ago DVC called me and left a message to call them back. When I got back to them they just let me know the name of our new guide and left me their contact info. I’m pretty sure there is a section on the member site that allows you to indicate your preferred contact method.

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