We were there when the power went out. What is so disturbing is that no one knew what was going on. No sort of communication. The security doors closed & everyone thought they were locked, meaning no access out of the hallway or into the elevators. But who in their right mind would get on an elevator during a power outage anyway?? Certainly not me! We eventually did discover that you could open the security doors & get out of the hallway to the stairs or elevators.
We met many others who were confused by what was going on.
We walked from the ninth floor up to the fifteenth floor lounge- pant, pant! I had previously texted the concierge number given us to call for problems, etc but received no answer concerning the blackout until 3 hours later, after we had checked out. I’m extremely claustrophobic & this whole incident disturbed me greatly. I accidentally became hysterical when asking a club level CM about the safety of the elevators. She ended up escorting me on the elevator back down to our floor, which was appreciated so very much. But, as lovely as the tower is, my personal experience was pretty much ruined by the unexpected turn of events.