I'm really pissed off about this whole thing. We became members this past April and decided to go direct specifically for these "perks". We've had a cash trip planned (PO-FQ 8/6 - 8/15) since February so I was thrilled to see a MM event during our trip. I did plan a trip using our pts at CCV for April 2020. Anyway, I got in the virtual queue before bed on Tues. Wed I was up and waiting for the booking screen to open and got in with 4000 people ahead of me. Took about an hour, but got to the screen to enter Res # and DVC # annnnndddd….. it said my reservation was not linked to my DVC acct. Call MS, it said. So I did. Waited 40 mins for them and they said they needed to send me to the supervisor queue. While on hold, I emailed my VCG. On hold for 2.5 HOURS when my VCG called. Put the supervisor call on hold and answered. He talked and talked about how sorry he was, and that I should just stay on hold, and please keep him updated on what happens, etc. When we hung up, I found that I was now in the post-call survey. Apparently they answered my call while I was talking to Justin and I didn't know. They didn't hear me so they hung up, sent me to the survey and I lost my place in line. SO frustrating. Called Justin, he apologized and said to try back the next day when MS wouldn't be so swamped. Spoke to supervisor Maverick the next day and he was sorry, but at this point I can just try on the 12th with members who do not have current reservations. You can imagine my confidence in THAT happening. So disappointing. I'm mad, but more upset and frustrated and not at all certain that buying direct was a good idea at all.