Well, my cake ordering for my DD's birthday this past Friday was a big bust. I called Contemporary Resort Private Dining about 3 weeks prior and talked to someone who took down all the information for the cake, my contact info, delivery to California Grill, my Cali Grill reservation time and reservation number, my credit card, etc.
Then, after I ordered, I read in one of these threads that someone didn't have their cake delivered to Cali Grill and they would *not* recommend ordering cakes from the Contemporary private dining. I got a little nervous, so I called two days in advance of the big date (on Wednesday) and talked to a different person at Contemporary Private Dining, who reconfirmed everything. I also called WDW Dining and had them note on my Cali Grill reservation that a cake was ordered. I felt pretty confident that everything was noted and reconfirmed.
Well, on Friday, after we finished the main meal and were getting ready for HEA (and yes, cake), one of the Cali Grill managers (Scott) came by to take to me. He said they saw the note about the cake, but they didn't have a cake order for me in the back. uh, uh. He asked about how I had ordered it and who I talked to and what the cake was supposed to be. I game him all the information about the cake, ordering through Contemporary Private Dining, reconfirming on Wednesday, etc. He said he would check with them, but if they didn't have a cake, he would send a Mickey chocolate ganache cake on the house. When we returned from HEA, the regular Mickey chocolate ganache cake appeared. Cali grill was great, they really tried their best, but at the end of the day, Contemporary Private Dining did not do the cake that was ordered. Would NOT recommend using Contemporary. Seems like other places around are doing a much better job.