DizMe
Here we gooooo...
- Joined
- Jun 4, 2007
If the CM who answers doesn't know anything, ask nicely to be transferred to a senior lead (or whatever the upper level is for customer service). The entry-level CM that answers your call will have to go to the higher-ups anyway, so you may as well see if you can talk to them yourself. Calmly explain your circumstances, your disappointment with the situation and the way it has been handled (since your trip is almost here). Tell them that in the circumstances you feel that X type room at GCH is a fair compensation.
What I have done in the few cases when I've had a situation like this is to start out pleasant and positive. You can suggest what you think is fair, saying something like how you appreciate that they are trying to make sure the visit is magical. If they come back with the GCH deal, get their name, thank them very much and give them good feedback. Maybe it'll help the next person down the line. If that doesn't work, then you'll have to decide how far you want to go with it, but hopefully the nice approach works.
